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ed2go Business Operations Certified Quality Improvement Associate
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Certified Quality Improvement Associate

Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service. This course introduces quality concepts to help you understand what quality means and how it is used every day gathered from a variety of industries. It allows aids in preparing for the American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam. The course outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more.

6 Months / 25 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Association of Executive and Administrative Professionals

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

Certified Quality Improvement Associate

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Details + Objectives

Course Code: GES2006

What You Will Learn
  • The history of Quality management
  • How Quality benefits people and organizations
  • The tools that can help solve problems and improve processes
How the course is taught
  • Self-paced, online course
  • 6 months
  • Open enrollment, begin anytime
  • 25 course hours
How you will benefit
  • Introdutroduction to quality concepts
  • Preparation for the American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam

Outline

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Outline
  1. Welcome
  2. Introduction: A Jumpstart into Quality
  3. Pre-Test
  4. Quality Concepts
    1. Terms, concepts, and principles
    2. Benefits of quality
    3. Quality philosophies
  5. Team Basics
    1. Team organization
    2. Roles and responsibilities
    3. Team formation and group dynamics
  6. Continuous Improvement Techniques
    1. Continuous improvement
    2. Process improvement
    3. Quality improvement tools
  7. Customer-Supplier Relations
    1. Internal and external customers and suppliers
    2. Customer satisfaction
    3. Supplier management
  8. Post-Test
     

Instructors & Support

No instructor

This is not an instructor facilitated course; however, support will be provided through email, online forms, and phone.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

More About

An eBook copy of the Certified Quality Improvement Associate Handbook is included in the course’s resources to aid in your learning.

If you’re planning on taking the American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam, this course will help you confirm your understanding of the items in the CQIA BoK using questions with feedback and interactive activities knowledge checks and tests built with exam-style, multiple-choice questions.

Please note that the questions in this course are not actual American Society for Quality (ASQ) exam questions.

FAQs

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Can I register for a course if I am an international student?

Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.

Does this course prepare for a certification?

Yes, you will be prepared for the American Society for Quality (ASQ) Certified Quality Improvement Associate certification exam.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

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