Course Code: GES419
The facilitator was very knowledgeable. Any support, that I did need, was timely. Because of my work schedule, being able to acquire knowledge and bullets in my resume, on-line is invaluable to me. I would recommend it to anyone.
My experience with the professor was great. I received great insight from here while working in my current position. She was very helpful and gave great advice.
Ms. Smith was a great facilitator. I enjoyed learning and building a foundation for Human Resources.
Anna Smith was very helpful. I enjoyed the fact that I could work on the course at my own pace.
I would like to express my gratitude for this wonderful experience. I am so pleased with the level of knowledge gained and the simple way you developed the content of the course. This was a great learning experience!! Thank you for all the effort and time you spent putting together the whole course. I hope I can meet you in person some day. Thank you again for your commitment to your profession and the community.
This program was great! I loved doing it on my time! In fact, I liked it all. I just loved it.
I like the well rounded approach of the course content. It covered a little bit of everything. My facilitator was very knowledgeable, as well as wonderfully responsive and helpful.
My experience with this course was very knowledgeable I would recommend it to all my friends and family. I love it and I will continue to take more courses in the near future.
Learn about the job opportunities available to you in the field of human resources as well as the skills you will need to be successful in your career including the job duties of a Human Resources Professional and more about the PHR certification exam. Then, discover how Human Resources should be viewed a strategic partner in any company as well as the challenges that HR professionals meet daily while you tackle growth, retrenchment, stability, and diversification in the workplace.
Learn everything you need to know about the recruitment and selection process to help with good hiring decisions. Then, learn about the hiring process including legal interview questions and the importance of good employee orientation. You’ll also learn all about performance appraisals including good appraisal processes and methods as well as strategies for creating a high-performance workplace.
Learn how to match employee compensation with organization strategies as well as both traditional and non-traditional benefit structures. You’ll also learn all about retention including the cost of turnover, reasons employees leave, and succession planning.
Learn about creating a safe work environment that will meet state and federal standards as well as Equal Employment Opportunity, Affirmative Action, managing labor relations and unions, employee rights, discrimination and diversity. You’ll also learn about prevention of accidents and illness through company wellness programs.
Discover the reasons companies choose to do business globally and how you can create a workforce to support these efforts. You’ll learn about staffing models, Geert Hofstede’s Five Cultural Dimensions, and selecting an expatriate.
Learn everything you need to know to successfully prepare for the PHR exam including study strategies. You’ll also get valuable information on externships and internships.
I. Introduction to Human Resources
A. Job Opportunities in Human Resources
B. Skills Necessary to be Successful in Human Resources
C. Job Duties of the Human Resources Professional
D. The Professional Human Resources (PHR) Exam
II. HR's Role in Strategy
A. Human Resources as a Strategic Partner in the Company
B. Challenges That Human Resources Professionals Meet
C. Growth, Retrenchment, Stability, Diversification
III. Recruiting and Hiring Employees
A. Recruitment and Selection
B. Hiring Process
C. Recruiting Methods
D. Legal Interview Questions
IV. Appraising and Improving Employee's Performance
A. Importance of Performing Appraisals
B. Performance Appraisal Process
C. Performance Appraisal Methods
V. Training Programs
A. Training Basics
B. ADDIE Model of Training
C. Individual Learning Styles
VI. Compensation and Benefits
A. Organization Strategies and Compensation
B. Internal and External Equity
C. Job Evaluation Methods
VII. Employee Health and Safety
A. Safely Training
B. Occupational Safety, Health Administration (OSHA)
C. Workplace Hazards, Workplace Violence
D. Accidents and Illness Prevention
VIII. The Legal Environment
A. Employment Law Terms
B. The Equal Employment Opportunity Commission, EEOC, The Office of Federal Contract
Compliance Programs (OFCCP)
C. Equal Employment Opportunity, The Civil Rights Act of 1964 and 1991
IX. Making HR Decisions
A. Hiring Decisions
B. Forecasting Supply of Human Resources
C. Human Resources Software
D. Hiring Strategies, Reduction in Workforce Strategies
X. Affirmative Action
A. Affirmative Action Process
B. EEO-1, Affirmative Action Plan, Applicant Flow
C. Uniform Guidelines on Employee Selection
A. Defining Diversity
B. Managing Diversity Conflict
C. Understanding and Appreciating Diversity
XII. Employee Rights and Discipline
A. Employee Rights
B. Employer Rights
C. Employee Discipline
B. Alternatives to Firing
C. Emotional Side of Firing
A. Workplace Investigations
B. Investigation Steps
C. Conducting an Investigation
XV. Unions - Managing Labor Relations
A. Role of Unions in Organizations
B. Legal Context of Unions
C. Why Employees Join Unions
D. Unionization Process
E. Union Avoidance Strategies
XVI. Creating a High-Performance Workplace
A. Employee Peak Performance Strategies
B. Suggestion Systems
C. Employer-Employee Communication
D. Employee Work/Life Balance
XVII. Global Human Resources
A. Why Companies Choose to do Business Globally
B. Staffing Models (Ethnocentric Model, Polycentric Model, Geocentric Model)
C. Geert Hofstede's Five Cultural Dimensions
D. Selecting an Expatriate
A. Cost of Turnover
B. Reasons Employees Leave
C. Retention Strategies
D. Stay Interviews, Succession Planning
XIX. Motivation, Rewards, and Recognition
A. Maslow's Hierarchy
B. Reinforcement Theory
C. Reward Program Strategies
XX. Preparing for the HR Exam
A. Professional Human Resources Exam
C. Studying and Preparing for the PHR Exam
Anna Smith has a bachelor's degree in business administration from Spalding University and a master's degree in Management from Webster University. She also has a SPHR (Senior Professional in Human Resources Certificate) from the Society for Human Resource Management, SHRM-SCP, (SHRM Senior Certified Professional) and a Masters Online Teaching Certificate from the University of Illinois. Anna has worked in the field of human resources as a human resource representative for more than 25 years. Her experience spans many areas of human resources including recruitment, labor relations, and affirmative action plans. She is also an adjunct professor, teaching college-level human resource courses online.
There are no prerequisites for taking this program, other than basic computer knowledge. If you are planning to take the PHR exam, with HRCI as the certifying body, after completing the program, you will need one of the following:
This program can be taken from either a Mac or a PC. It is compatible with the Windows XP and later operating systems and IE 7 and later browsers. There are no specific computer requirements other than an Internet connection and e-mail account. We recommend that you use the latest version of Internet Explorer in place of other Web browsers. Adobe Flash Player and Adobe Acrobat Reader are required for this program. Click Here to download the Acrobat Reader. Click Here to download the Flash Player.
ed2go will provide the required textbooks for this program:
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. This program allows you 180 days, or six (6) months for completion.
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee will be charged for an extension.
All the materials you'll need are included, and their cost will be covered by your tuition. ed2go will ship all materials ground service upon enrollment.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.
Upon successful completion of the program, you will be awarded a certificate of completion.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.
Yes, you can use a Mac for this program.
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button toward the top of the page). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at 1-855-579-2647 FREE. We will answer your questions promptly.
Our programs are all open enrollment. You can register and start the program as soon as you are ready. Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
No. You do not need to have experience in human resources.
According to the Bureau of Labor Statistics, the employment of human resources specialists is expected to grow from 2010 to 2020, 21% faster than average.
No, but you will receive instruction and insight on how to obtain an internship or externship upon the completion of the course.
Professional in Human Resources (PHR) is a prestigious certificate awarded by the Human Resource Certification Institute (HRCI), and shows that the individual possesses the knowledge as well as practical experience in human resource management necessary to pass this thorough examination.
Obtaining certification shows that you are dedicated to your career. Many organizations believe that hiring HR Professionals who have received certification gives them a competitive edge. The HR Professional is more motivated and knowledgeable in the field of HR.
Yes, you will be prepared to sit for the PHR exam, administered by the Human Resource Certification Institute (HRCI).