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Salesforce Administrator

Are you looking for a way to enter a career as an administrator for one of the top CRMs in the nation? Our Salesforce Administrator course will equip you with everything you need including prep for certification. You will learn the core administrative features of Salesforce to tailor the system for your specific implementation and master the concepts as a Salesforce Administrator. 

In this course you will gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support, and Management) as you learn how to administer and configure Salesforce. You will also be prepared to sit for the Salesforce Administrator Certification Exam. The practical hands-on learning approach followed in the course will ensure you get job ready by the end of it. 

The fee for the certification exam is not included with the course.

6 Months / 24 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Wichita State University

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method


Self-Paced. Study on your own schedule

Contact Us for additional information

Salesforce Administrator

Contact Us

Details + Objectives

Course Code: GES393

What You Will Learn
  • Configure and manage Sales and Service Cloud
  • Implement automation, security, debugging, data validation, and customize apps
  • Configure the user interface
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 24 course hours
How you will benefit
  • Course is aligned with the official Salesforce Certification Guide
  • Get hands-on experience with 4 projects, 20 case studies, 4 simulation tests, 16 quizzes & more
  • Receive a course completion certificate


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          I.  Salesforce Overview
                      A.  Introduction to Salesforce
                      B.  Salesforce Overview
                      C.  Introduction to Salesforce
                      D.  Salesforce Editions
                      E.  Home Page Customization
                      F.  User Management
                      G.  Creating and Customizing Tabs
                      H.  Creating an App
                      I.  Uploading a Company Logo
                      J.  Company Information Page
                      K.  System Overview Page
                      L.  Updating the Fiscal Year
          II.  Sales Cloud
                      A.  Sales Cloud 
                      B.  Creating List Views
                      C.  Creating and Converting Leads
                      D.  Creating Accounts
                      E.  Creating Contacts
                      F.  Creating Email Templates
                      G.  Sending Individual Emails
                      H.  Sending Mass Emails
                      I.  Creating and Managing Price Books
                      J.  Creating Products
                      K.  Creating Opportunities
                      L.  Creating Activities
                      M.  Creating a Web-to-Lead Form
                      N.  Creating a Lead Assignment Rule
                      O.  Creating a Lead Queue
                      P.  Creating an Auto-Response Rule
                      Q.  Creating Campaigns
                      R.  Record Types
          III.  Quotes Templates
                      A.  Introduction to Quote Templates
                      B.  Quote Templates
                      C.  Creating a Quote Record
                      D.  Creating a Quote Template
                      E.  Generating a Quote PDF
                      F.  Emailing a Quote PDF
                      G.  Modifying Quote Templates
          IV.  Service Cloud
                      A.  Introduction to Service Cloud
                      B.  Service Cloud 
                      C.  Creating Cases 
                      D.  Creating Case Assignment Rules
                      E.  Creating Case Escalation Rules
                      F.  Enabling Solutions 
                      G.  Creating Solutions 
                      H.  Attaching Solutions to Cases
                      I.  Enabling Knowledge
                      J.  Configuring Knowledge
                      K.  Creating a Web-to-Case Form
                      L.  Creating an Email-to-Case Address
          V. App Exchange
                      A.  Introduction to AppExchange
                      B.  AppExchange 
                      C.  AppExchange Overview
                      D.  Finding and Selecting an App
                      E.  Finding a Developer
                      F.  Finding a Consultant
          VI.  Reports
                      A.  Introduction to Reports
                      B.  Reports
                      C.  Understanding Report Formats
                      D.  Creating a Leads Report
                      E.  Creating Contacts and Accounts Report
                      F.  Creating an Opportunity Report
                      G.  Adding Leads to a Campaign from a Report
                      H.  Creating a Report Chart
                      I.  Scheduling Reports
                      J.  Creating a Campaign Report
                      K.  Summarizing Report Data
                      L.  Creating a Report Formula
                      M.  Exporting Reports to Excel
          VII.  Dashboards
                      A.  Introduction to Dashboards
                      B.  Dashboards
                      C.  Understanding Dashboard Components
                      D.  Creating a Dashboard
                      E.  Refreshing a Dashboard
                      F.  Modifying Columns on Dashboards
                      G.  Adding Filter to Dashboard
                      H.  Managing Access to Reports
                      I.  Adding a Report as a Dashboard Component
                      J.  Setting Up Dynamic Dashboards
                      K.  Enabling Dashboards for iPad
                      L.  Modifying Report and Dashboard Interfaces
                      M.  Activating the Report Builder on Profile
          VIII.  Chatter
                      A.  Introduction to Chatter
                      B.  Chatter
                      C.  Chatter Overview
                      D.  Enabling Chatter
                      E.  Enabling Chatter Feeds on Records
                      F.  Configuring Chatter Groups
                      G.  Creating Customer Groups
                      H.  Creating a Free Customer Chatter User
                      I.  Customizing Chatter Email Notifications
                      J.  Configuring Salesforce to Salesforce
                      K.  Accepting a Salesforce Connection
                      L.  Sharing an Account via Salesforce to Salesforce
                      M.  Enabling Ideas
                      N.  Configuring Ideas Themes
                      O.  Enabling Social Accounts
                      P.  Enabling Libraries and Content
                      Q.  Customizing Libraries and Content
                      R.  Uploading Documents to Libraries and Content
                      S.  Configuring Salesforce
          IX.  Role Hierarchy
                      A.  Introduction to Role Hierarchy
                      B.  Role Hierarchy
                      C.  Viewing Role Hierarchy
                      D.  Creating Roles
                      E.  Enabling Field History
                      F.  Creating Groups
                      G.  Creating Permission Sets
                      H.  Assigning Roles to Users
          X.  Security Control
                      A.  Introduction to Security Control
                      B.  Security Control
                      C.  Viewing Object Security
                      D.  Changing Default Record Access
                      E.  Sharing Settings 
                      F.  Field Accessibility
                      G.  Password Policies
                      H.  Session Settings
                      I.  Login Flows
                      J.  Network Access
                      K.  Activations
                      L.  Session Management
                      M.  Login Access Policies
                      N.  Certificate and Key Management
                      O.  Viewing Setup Audit Trail
                      P.  Executing Expire All Passwords
                      Q.  Delegated Administration
                      R.  Remote Site Settings
                      S.  Named Credentials
                      T.  File Upload and Download Security
          XI.  Profiles
                      A.  Introduction to Profiles
                      B.  Profiles
                      C.  Standard Profiles Overview
                      D.  Assigning Page Layouts
                      E.  Field-Level Security
                      F.  Custom App Settings and Access
                      G.  Tab Settings
                      H.  Record Type Settings
                      I.  Administrative Permissions
                      J.  General User Permissions
                      K.  Standard Object Permissions
                      L.  Custom Object Permissions
                      M.  Password Policies and Session Timeout
                      N.  Login Hours and IP Ranges
                      O.  Enabling Apex and Visualforce Access
          XII.  Data Management
                      A.  Introduction to Data Management
                      B.  Data Management
                      C.  Importing Leads
                      D.  Importing Contacts and Accounts
                      E.  Using Mass Delete
                      F.  Installing Data Loader
                      G.  Importing Records with Data Loader
                      H.  Updating Records with Data Loader
                      I.  Deleting Records with Data Loader
                      J.  Exporting Records with Data Loader
                      K.  Adding a Field in the Schema Builder
                      L.  Scheduling a Data Export
                      M.  Creating and Using Sandbox
                      N.  Mass Transferring Records
                      O.  Reporting Snapshots
                      P.  Working with Tags
          XIII.  Workflow Rules
                      A.  Introduction to Workflow Rules
                      B.  Workflow Rules
                      C.  Creating a Workflow Rule
                      D.  Creating a Workflow Rule Field Update
                      E.  Creating a Workflow Rule Task Assignment
                      F.  Creating a Workflow Rule Email Alert
          XIV.  Change Sets and Deployment
                      A.  Introduction to Change Sets and Deployment
                      B.  Change Sets and Deployment
                      C.  Outbound Change Sets
                      D.  Inbound Change Sets
                      E.  Deployment Settings
                      F.  Deployment Status
                      G.  Eclipse IDE
          XV.  Communities
                      A.  Introduction to Communities
                      B.  Communities
                      C.  Creating a New Community
                      D.  Topic Management
                      E.  Recommendations Management
                      F.  Reputation Management
                      G.  Adding Members
                      H.  Managing Tabs and Branding
                      I.  Login and Registration
                      J.  Community Preferences
          XVI.  Help and Training
                      A.  Introduction to Help and Training
                      B.  Help and Training
                      C.  Using Answers
                      D.  Using Ideas
                      E.  Searching for a Help Topic
                      F.  Contacting Support
                      G.  Trust Site

Instructors & Support

Ben McCarthy

Ben McCarthy is Certified Salesforce MVP. During his years as a Salesforce professional, has earned seven certifications including Administrator, Developer, and Platform App Builder. In June 2015, he was awarded Salesforce MVP award by his peers and Salesforce.


Prerequisites / Requirements


There are no prerequisites for this course or for the Salesforce Administrator (ADM 201) certification exam. However, professional experience with the basic concepts and functions of Salesforce—such as navigating Salesforce, data management and security, and using Sales Cloud—would be an advantage before taking the course or the exam.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.


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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, upon completion of this course you will be prepared to sit for the Salesforce Administrator Certification Exam (ADM 201). The exam fee is not included with the course.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.

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