Course Code: GES215
I. Six Sigma Introduction
A. Definition of Six Sigma & Its Relation to Costs and Efficiencies
B. Popularity and Application of Six Sigma
C. Comparisons Between Typical TQM and Six Sigma Programs
II. How to Deploy Six Sigma
A. Leadership Responsibilities
B. Resource Allocation
C. Data-driven Decision Making
D. Organizational Metrics and Dashboards
III. Six Sigma Projects
A. Project Focus
B. Project Selection
C. Estimating Project Benefits
D. Overview of DMAIC Methodology
E. Project Reporting
IV. Define Stage Tools & Objectives
A. Define Stage Objectives
B. Project Charter: Use and Development
V. DEFINE: Metrics & Deliverables
A. Critical to Quality (CTQ) Metrics
B. Critical to Schedule (CTS) Metrics
C. Relation of CTQ and CTS Metrics to Critical to Cost (CTC) Metrics
VI. DEFINE: Project Financials
A. Cost of Poor Quality
B. Quantifying Project Benefits
C. CTC Calculations
VII. DEFINE: Project Scheduling
A. Scheduling Project Activities & Events
VIII. DEFINE: Change Management/Teams
A. Problems With Change
B. Achieving Buy-in
C. Team Formation, Rules, and Responsibilities
D. Consensus Building
IX. Measure Stage Tools and Objectives
A. Measure Stage Objectives
B. Process Definition
C. Metric Definition
D. Establishing Process Baseline
E. Control Chart as a Process Baseline Tool
X. MEASURE: Probability & Distributions
A. Probability Rules
B. Distribution Use & Interpretation in MS Excel and Minitab
C. Probability Plots
D. Goodness of Fit Tests
E. Curve Fitting with Johnson Distributions
XI. MEASURE: X-Bar Charts
B. Construction and Calculations
D. Rational Subgroups
E. Sampling Considerations
XII. MEASURE: Individuals Data
A. Uses, Comparison with X-Bar Chart
B. Construction, Calculations, Assumptions, Sampling Considerations and Interpretation
XIII. MEASURE: Process Capability
A. Histograms Use and Misuse
B. Probability Plots
C. Goodness of Fit Tests
D. Capability and Performance Indices
XIV. MEASURE: Attribute Charts
B. Selection (P, U, Np, C Charts)
C. Construction and Calculations
D. Sampling Considerations
XV. MEASURE: Short Run SPC
XVI. MEASURE: Measurement Systems Analysis
A. Stability Studies
B. Linearity Analysis
C. R&R Analysis
XVII. Analyze Stage Tools & Objectives
A. Analyze Stage Objectives
B. Definition of Waste
C. Analyzing Process for NVA
D. Methods to Increase Velocity
XVIII. ANALYZE: Sources of Variation
A. Multi-vari Plots
B. Confidence Intervals on Mean
C. Confidence Intervals on Percent
D. Hypothesis Test on Mean
E. Hypothesis Test on Mean of Two Samples
F. Power and Sample Size
G. Contingency Tables
H. Non-parametric Tests
XIX. ANALYZE: ANOVA
B. Bartlett’s Equality of Variance Test
C. One-Way ANOVA in Excel & Minitab
D. Two-Way ANOVA in Excel & Minitab
E. Multi-Factor ANOVA in Excel & Minitab
XX. ANALYZE: Regression Analysis
A. Cause & Effect Diagrams
B. Scatter Diagrams
C. Linear Regression Model
D. Interpreting the ANOVA Table
E. Confidence and Prediction Limits
F. Residuals Analysis
G. Overview of Multiple Regression Tools including Designed Experiments
XXI. ANALYZE: Multiple Regression
A. Multivariate Models
B. Interaction Plots
C. Interpreting ANOVA Tables
D. Model Considerations
E. Stepwise Regression
F. Residuals Analysis
XXII. ANALYZE: Introduction to Designed Experiments
B. DOE vs. Traditional Experiments
C. DOE vs. Historical Data
D. Design Planning
E. Design Specification
F. Complete Factorials
G. Fractional Factorials
XXIII. ANALYZE: DOE Analysis Fundamentals
A. Estimating Effects and Coefficients
B. Significance Plots
C. Estimating Error
D. Extending Designs
E. Power of Design
F. Lack of Fit
G. Tests for Surface Curvature
XXIV. ANALYZE: Design Selection
A. Desirable Designs
C. Other Design Models
XXV. ANALYZE: Transformations
A. Need for Transformations
B. Non-constant Variance
C. Box-Cox Transforms
D. Calculated Parameters
E. Taguchi Signal to Noise Ratios
XXVI. Improve Stage Tools and Objectives
A. Improve Stage Objectives
B. Tools to Prioritize Improvement Opportunities
C. Tools to Define New Process Flow
D. Tools to Define and Mitigate Failure Modes
E. Reference to Tools for Defining New Process Levels
XXVII. IMPROVE: Response Surface Analysis
C. Sequential Technique
D. Steepest Ascent
XXVIII. IMPROVE: Ridge Analysis
A. Graphical Method
B. Analytical Method
C. Overlaid Contours
D. Desirability Function
XXIX. IMPROVE: Simulations
C. Applying Probabilistic Estimates
XXX. IMPROVE: Evolutionary Operation
C. Risks and Advantages
XXXI. Control Stage Tools & Objectives
A. Control Stage Objectives
B. Methods of Control
C. Control Plans
E. Measuring Improvement
F. Applying Lessons Learned
XXXII. CONTROL: Serial Correlation
B. Estimating Autocorrelation
C. Interpreting Autocorrelation
D. Batch Control Charts
XXXIII. Design for Six Sigma Overview
B. Tools for DFSS
C. System, Parameter, and Tolerance Designs
Paul Keller is a Senior Consultant with Quality America, Inc., where he has worked since 1992. Paul has developed and implemented many successful Six Sigma and quality improvement programs in service and manufacturing environments, including the automotive and aerospace industries. Paul specialized in Quality Engineering in the Master’s Program at the University of Arizona. He has authored and co-authored numerous books, including Six Sigma Demystified and Six Sigma Handbook (New York, McGraw-Hill). He has also written numerous articles for professional trade magazines and conference proceedings.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
When you learn about Six Sigma online with ed2go, you’ll receive a valuable education that will stay with you for a lifetime. The flow of our Black Belt Training course follows the DMAIC methodology closely. You'll learn the appropriate tools and concepts at each stage of project development.
When you are working in an organization and have access to potential projects sponsored by their management, you are strongly encouraged to develop a project in conjunction with the course. Since software will be used for data analysis, the course material concentrates on the application and use of the tools, rather than on detailed derivation of the statistical methods.
Achieving Six Sigma Black Belt Certification through the International Quality Federation (IQF) is at your discretion and dependent upon you meeting the criteria the IQF sets. Certification is not automatic upon completion of this course or tied to the accredited college or university you registered through.
Black Belt candidates generally have college degrees in industry-related fields, including business, engineering, or sciences. They are comfortable using mathematics, are experienced problem solvers, have college-level reading comprehension skills, and are proficient in using Windows-based computer software, including Microsoft Office and general statistical software packages. This course is for you if you have the appropriate prerequisites and the desire to lead teams using the DMAIC methodology and advanced statistical tools. After completing this course, you will be eligible to work toward the International Quality Federation (IQF) certification, which is a Six Sigma industry standard certification. The IQF certification does not come through your accredited college or university; it is something you will need to work toward on your own. You will have the option to sit for the IQF certification exam at the end of your course without additional charge. A study guide for the IQF exam is included in your course registration materials, and the course itself prepares you for much of the knowledge you need for the IQF certification exam.
Exam Note: The use of the Black Belt XL software provided with the course is optional, and not strictly required for successful completion. The Black Belt XL software is installed as an add-on to MS Excel (versions 2010 and later) running in MS Windows and is not compatible with Mac computers. You may procure other software to analyze data provided within the Excel files to achieve similar results.
The International Quality Federation (IQF) is dedicated to educating and assisting quality professionals. It offers books, discussion forums, and certifications, as well as publishing a journal to keep its members up-to-date on the latest quality developments. The IQF oversees and administers Green Belt, Black Belt, and Master Black Belt Six Sigma certifications, which are recognized around the world as demonstrating a commitment to quality. You know you’re getting the best when you take a course certified by IQF.
I liked the ability to set my own pace and work within my schedule. This was most important to me. There were times when I needed to take a break and return to previous courses for a refresher and this course structure allowed me to do that. When I needed support, it was prompt and courteous."
This course was very flexible to my work hours as well as my lifestyle. I had to stop for my parent's illness and care in addition to starting a new job with a company that has sent me to Germany for three trips. However, I was granted an extension while in Germany away from normal life and it's distractions, was able to finish course. I highly recommend this course to anyone. It was real challenging and expanded my understanding as well as my ability to lead and implement change."
This was a comprehensive, educational experience. It has given me in-depth knowledge of Six Sigma for professional advancement in my career. The professional team behind the course content made learning a great experience."
I liked how I could work at my own pace. I needed to extend the program because I just started a new job and you easily offered to extend my program."
The course information was good and worked well for learning the system. There were a variety of examples of real world uses for this information and most were generic enough to adapt to our needs."
It was great viewing the modules, which highlighted all the reading material. The instructor was supportive in reaching out to me to see if I had any questions."
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.
Upon completing this course, you'll receive a course completion certificate from your accredited college or university. In addition, after completing this course, you'll be eligible to work toward the International Quality Federation (IQF) certification, which is a Six Sigma industry standard certification. The IQF certification does not come through your accredited college or university; it is something you will need to work toward on your own. You will have the option to sit for the IQF certification exam at the end of your course. The cost of this certification exam is included in the cost of the course.
A study guide for the IQF exam is included in your course registration materials, and the course itself prepares you for much of the knowledge you need for the IQF certification exam.
IQF lets you work toward certification with projects that you complete on your own or certification without projects, which is a good option if you don't have access to related projects in your current job.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.
The course itself doesn't provide a project. Since some students don't have access to suitable projects, projects aren't required for this course. However, if you're working in an organization and have access to potential projects, you're strongly encouraged to develop a project in conjunction with the course.
The IQF certification exam was developed by a group of Six Sigma professionals to address the flaws in some other certification exams that are available. Paul Keller, this course's instructor, has selected the IQF certification exam based on its fundamental superiority in assessing the technical skills of qualified applicants.
The amount of time it takes to become a certified Six Sigma Black Belt will vary by candidate. For the International Quality Federation certification, you will need to take the exam; a thorough exam prep course such as this one, which takes up to six months, is highly recommended. Once you’ve passed the exam, you’ll complete two projects to earn your official certification, and the time to complete these projects varies.