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ed2go Business Soft Skills Fundamentals of Supervision and Management
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Fundamentals of Supervision and Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you will learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

6 Weeks / 24 Course Hrs
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Learning Method

Instructor-led

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Starting December 12 | January 16
Self-Paced

No instructor. Study on your own schedule

Fundamentals of Supervision and Management

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Details + Objectives

Course Code: sup

What You Will Learn
  • Learn how to manage you time so that you can deal with the constant demands of a managerial job
  • Learn the skills required to delegate responsibility and motivate employees
  • Understand how to influence and direct other people’s performance
  • Learn how to solve problems and resolve conflicts
How the course is taught
  • Instructor-led or self-paced online course
  • 6-12 weeks to complete
  • 24 course hours
How you will benefit
  • Learn how to make a successful transition from employee to manager
  • Become a better more confident manager with the skills to succeed in your role
  • Become more effective and efficient at your job

Outline

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Introduction to Managerial Work

How has management theory evolved over the last 100 years? In this lesson will take you back to the days of assembly lines and scientific management. You will learn how organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the Transition Into Management

Let's see if you can identify the characteristics of a typical supervisor's day and how they handle daily challenges. In this lesson, you will learn how to make the supervisor's path smoother, such as empowerment and communication. How does one begin to think, act, and look like a manager?

The Tasks of a Manager

Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? This lesson covers the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing Tasks, Performance, and Time

In this lesson, you will learn how a supervisor can handle the challenges of delegation, performance management, and time management. Once you understand the challenges of the typical day, you will understand the importance of time management to a supervisor.

Introduction to Motivation

It's time to really dig into the topic dear to many managers' hearts-motivation. This lesson clarifies what managers need to understand about human motivation and help you to understand the links between motivation and productivity.

The Best-Known Researchers in Motivation

Motivational theories are great as long as they truly help you to manage people at work every day. This lesson looks closely at four theories: Maslow's hierarchy of needs, Herzberg's two-factor theory of motivation, Alderfer's theory on the three levels of human, and the three needs outlined by McClelland.

Motivation Theories

Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There are self-fulfilling prophecies to each of those beliefs.

Understanding the Theories of Motivation

This lesson defines two more very practical and influential motivational theories; equity theory and expectancy theory. This lesson wraps up the theoretical about the importance of creating a motivational environment.

Introduction to Conflict Resolution and Problem-Solving

Now comes the hard part: when real life doesn't work out the way the theories told us it should.  What happens when conflict arises? This lesson explores conflict and conflict resolution. You will learn about specific techniques of negotiation, a particular type of conflict management.

Models of Conflict Resolution and Problem-Solving

This less about conflict and problem-solving in work groups? This lesson identifies means of solving conflict between groups. You will also learn a problem-solving model that is useful in work and in life.

Working Through Problems

This lesson explores the problem-solving model introduced in Lesson 10 and talks about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing Solutions to Problems and Conflicts

Your final lesson concludes the problem-solving model discussion and gives you the tools you need to carry the plan through to completion. You will explore the conflicts that may arise while solving problems and completing action plans.

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Instructors & Support

Patricia Addesso

Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

FAQs

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When can I get started?

Instructor-Led: A new session of each course begins each month. Please refer to the session start dates for scheduling. 

Self-Paced: You can start this course at any time your schedule permits.

How does it work?

Instructor-Led: Once a session starts, two lessons will be released each week, for the 6 week duration of your course. You will have access to all previously released lessons until the course ends.

Self-Paced: You have three-month access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period.

 

How long do I have to complete each lesson?

Instructor-Led: The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

Self-Paced: There is no time limit to complete each lesson, other than completing all lessons before your three-month access.

What if I need an extension?

Instructor-Led: The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

Self-Paced: Because this course is self-paced, no extensions will be granted after the start of your enrollment.

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