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ed2go Business Soft Skills Fundamentals of Supervision and Management
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Fundamentals of Supervision and Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.  

You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job. You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance.  

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively. 

6 Weeks / 24 Course Hrs
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Learning Method

Instructor-led Confirm your Start Date in Cart

Fundamentals of Supervision and Management

Learning Method

Instructor-led Confirm your Start Date in Cart

Details + Objectives

Course Code: sup

You Will Learn
  • Learn how to manage you time so that you can deal with the constant demands of a managerial job
  • Learn the skills required to delegate responsibility and motivate employees
  • Understand how to influence and direct other people’s performance
  • Learn how to solve problems and resolve conflicts
How the course is taught
  • Instructor-led course
  • 6 weeks in duration
  • Courses begin each month
  • 2 lessons released each week
  • 24 course hours
How you will benefit
  • Learn how to make a successful transition from employee to manager
  • Become a better more confident manager with the skills to succeed in your role
  • Become more effective and efficient at your job
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Week 1

Start by learning how management has evolved over the last 100 years. Then, identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges of that day.

Week 2

Learn whether you have what it takes to be a leader, or if you are cut out to be just a manager. Then, look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. You’ll also learn to identify time-wasters and time-savers.

Week 3

Learn what managers need to understand about human motivation, and help you to understand the links between motivation and productivity. Then, four motivational theories that will truly help you manage people at work every day. 

Week 4

Learn about goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people. Then, learn two more very practical and influential motivational theories; equity theory and expectancy theory. 

Week 5

Learn about conflict and conflict resolution in this lesson. You’ll also get specific techniques of negotiation, a particular type of conflict management. Then, identify means of solving conflict between groups as you also learn a problem-solving model that is useful in work and in life! 

Week 6

Learn the importance of establishing objectives, generating alternatives, and choosing a solution in problem-solving. Finally, learn importance of having a plan of action and the tools you need to carry the plan through to completion. You’ll also learn the appropriate use of power to solve some conflict.

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Patricia Addesso

Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

Prerequisites / Requirements


There are no prerequisites to take this course.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari (We recommend Firefox or Chrome).
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.

Instructional material requirements: 

  • The instructional materials required for this course are included in enrollment and will be available online.
Frequently Asked Questions
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When can I get started?

A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!

How does it work?

Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.

How long do I have to complete each lesson?

Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

What if I need an extension?

The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

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