Course Code: sup
Start by learning how management has evolved over the last 100 years. Then, identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges of that day.
Learn whether you have what it takes to be a leader, or if you are cut out to be just a manager. Then, look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. You’ll also learn to identify time-wasters and time-savers.
Learn what managers need to understand about human motivation, and help you to understand the links between motivation and productivity. Then, four motivational theories that will truly help you manage people at work every day.
Learn about goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people. Then, learn two more very practical and influential motivational theories; equity theory and expectancy theory.
Learn about conflict and conflict resolution in this lesson. You’ll also get specific techniques of negotiation, a particular type of conflict management. Then, identify means of solving conflict between groups as you also learn a problem-solving model that is useful in work and in life!
Learn the importance of establishing objectives, generating alternatives, and choosing a solution in problem-solving. Finally, learn importance of having a plan of action and the tools you need to carry the plan through to completion. You’ll also learn the appropriate use of power to solve some conflict.
Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.
There are no prerequisites to take this course.
Instructional material requirements:
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.
I liked the personal examples of the instructor that were included. It made it very helpful to hear about real examples. I am recommending this course to my boss and will be taking part 2."
I've been involved in project engineering for a couple of years now. This course was able to structure the things that I'm dealing with on a day to day basis in an educational form for me. It will be of good help for my current job as well as for future jobs in higher management. Thanks and I'm looking forward to Fundamentals of Supervision and Management II."
Taking this course was the best decision of my professional career! I found that I was able to apply the lessons almost immediately to my work life. I also found myself paying more attention to my interaction with my family members. I'm glad I registered for the second part of this course. I can't wait for it to start."
I would like to take a moment to thank the instructor for really outlining the meaning of what supervision and management is and should be. These courses have been easier to digest with the many examples provided. There is a lot of great information to process!"
Taking this course is one of the best decisions that I've made since being in a managerial position. I wish I had taken it nine months ago. It can be very difficult or rather challenging supervising your co-workers, especially those who have been there many years before."
The class was GREAT! Thank you for the great lecture materials and information :) See you in Part II soon!"
This class was amazing! The assignments helped me work through conflicts I was having with my management responsibilities and dealing with all the different personalities at work. Through this class I have found different ways to solve problems and conflicts and I can't wait to try some of these new methods out when a new problem arises...These were things I always wanted to know but did not have the proper questions to ask. Now I have a better understanding of what is expected of me as a manager."
Thank you for the wealth of information. I do not think you left any subject unturned and thoroughly covered a wide array of topics on supervision and management...You gave what I thought was a unique way of giving value to what may be a controversial work situation and how to deal with it. I feel much more confident starting in my newly promoted position than I did when I began this course."
This class was great, thank you! I loved the entire layout of the course, and how every lesson built on the previous. Because of the "building" of knowledge in this course, I feel like I truly learned and retained a lot of information. I especially enjoyed the interactive elements in this course, which helped explain topics better and helped me to check my understanding as I moved through the lesson. Thanks again, this was great. Looking forward to starting the lessons in Part II!"
This class has been enlightening. I took it to help me figure out how to motivate the folks I manage, but so much of the information really made me think. This was one of the best courses I have ever taken."