Courses Courses Arts and Design Arts and Design Animation Graphic Arts Photography Web Design Business Business Accounting Administrative Communication Finance Marketing and Sales Operations Project Management Small Business Soft Skills Career Online High School Career Online High School Online High School Diploma Computer Applications Computer Applications Autodesk Microsoft QuickBooks Windows Computer Science Computer Science Programming Construction and Trades Construction and Trades Construction Environmental and Energy Trades Health and Fitness Health and Fitness Alternative Medicine Dental Fitness Medical Veterinary Wellness Hospitality Hospitality Hospitality Service Information Technology Information Technology Cloud Computing Networking Other Security Language Language Languages Legal Legal Legal Studies Math and Science Math and Science Mathematics and Science Teacher Professional Development Teacher Professional Development Child Development Classroom Technology Math and Science Reading and Writing Test Prep Test Prep Exam Prep Writing Writing Writing and Editing Skill Map Resources Resources About ed2go Externship Programs Financial Assistance Find a School Blog MyCAA

CONTACT US

(855) 520-6806

See all results for ""

See All Courses

ed2go Business Soft Skills Fundamentals of Supervision and Management II
Return to Soft Skills
management-training-courses

Fundamentals of Supervision and Management II

Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. In this online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

In addition, you will learn how you can develop your interpersonal skills by understanding and dealing with the various people issues that arise at work. You will see how you can understand various personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.

6 Weeks / 24 Course Hrs
Starting December 11, 2019

Offered in Partnership with your Preferred School

Maricopa Corporate College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Confirm your Start Date in Cart

Starting December 11 | January 15
Self-Paced

No instructor. Study on your own schedule

Fundamentals of Supervision and Management II

Details + Objectives

Course Code: su2

What You Will Learn
  • Master the basics of communication
  • Develop your interpersonal skills by understanding and dealing with the various people issues that arise at work
  • Understand various personality traits--in yourself and in others
  • Assess your own personality and the personalities of your co-workers and boss
  • Develop a plan of action to improve both your interpersonal skills and your work relationships
How the course is taught
  • Instructor-led or self-paced online course
  • 6-12 weeks to complete
  • 24 course hours
How you will benefit
  • Improve both your interpersonal skills and your work relationships
  • Learn how to be a more effective manager or supervisor

Outline

Expand All
Purposes and Elements of Communication

When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.

Direction of Communication Flow

As you begin to identify problems or issues with communication in organizations, it's valuable to have a framework to help you understand it. In this lesson, you'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.

Communication Media and Effective Listening

How do you become a better communicator? Choosing the right communication method is a logical first step! This lesson will provide you with some tips for doing just that. We'll also talk about how to listen more effectively-the first step to being a more effective communicator.

Non-verbal and Written Communication

Speaking is only one part of how people communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. The lesson will then discuss written communication as well as how to use the writing process more effectively.

Communicating with Groups and Running Effective Meetings

Communicating with individuals is a real art--communicating with groups multiplies the challenge! This lesson will discuss groups and teams and how to best approach them with your communications. It will also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.

Communicating During Organizational Change

During times of organizational change it is difficult to communicate effectively, and sometimes hard to get your points across effectively. People are angry, tense, and anxious, and so are you! In this lesson, you'll look into what happens to the climate of the organization during times of change and learn how to communicate effectively when it counts the most.

Introduction to Interpersonal Skills

This lesson will begin to discuss the second major topic of the course: interpersonal skills. It will go over why these skills are important in any organization and look into a concept called emotional intelligence.

Personality Theory and Personality Types

Personalities! You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? You'll find out in this lesson. The lesson will begin by discussing the personality traits of introverts versus extroverts.

Personality Conflicts

This lesson will talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and this lesson will explore them all. It will do the same with another important trait: conscientiousness.

Personality Characteristics

​You'll explore two more personality traits in Lesson 10--neuroticism and openness to experience. As you learned in Lesson 9, people can be high, low, or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.

The Use of Power and Situational Leadership

A need for power? Does that seem a bit autocratic to even admit to? Most people have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? All of those questions will be answered in this lesson.

Using Interpersonal Skills Throughout Your Career

It's time to wrap up the discussion on interpersonal skills with some useful tips on how to use these new skills effectively—not just with your employees, but with your peers and your boss, as well.

View All Sections

Instructors & Support

Patricia Addesso

Patricia Addesso has worked for over 20 years in retail, academic and telecommunications organizations. She has a doctorate in Industrial/Organizational Psychology, and well-grounded in the theory of human behavior at work. In addition, she has held management positions in three companies, and thus "speaks the language" of upper management. This blend of the theoretical and the practical is the hallmark of her consulting style. Dr. Addesso's specialty is organization development and team building. She has been involved in managing mergers, acquisitions, and other large-scale organizational changes, and is currently involved in projects such as strategic planning and personality assessments.

Requirements

Requirements

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac device.

Software Requirements:

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Prerequisites:

Completion of Fundamentals of Supervision and Management (or equivalent experience).

Fundamentals

Fundamentals of Supervision and Management

with Patricia Addesso

Knowing how to lead, delegate, and motivate your employees is key to successfully overseeing a team. This course will teach you how to be an effective manager and supervisor. You will master the basics of business and organizations, learn the people skills required to motivate and delegate, and gain tools for solving problems and resolving conflicts.

Course Code: SUP

  • 24 Course Hrs
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

FAQs

Expand All
When can I get started?

Instructor-Led: A new session of each course begins each month. Please refer to the session start dates for scheduling. 

Self-Paced: You can start this course at any time your schedule permits.

How does it work?

Instructor-Led: Once a session starts, two lessons will be released each week, for the 6 week duration of your course. You will have access to all previously released lessons until the course ends.

Self-Paced: You have three-month access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period.

 

How long do I have to complete each lesson?

Instructor-Led: The interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

Self-Paced: There is no time limit to complete each lesson, other than completing all lessons before your three-month access.

What if I need an extension?

Instructor-Led: The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

Self-Paced: Because this course is self-paced, no extensions will be granted after the start of your enrollment.

Browse All

Reviews