Course Code: GES237
Understand the basics of retail customer service. Understand self esteem, learn how to set goals, assess your learning style, and understand the basics of 21st century written business communications.
Learn how to manage time, stress, and anger. Master conflict resolution strategies, understand communication and diversity in the workplace. Become aware of sexual harassment signs and develop ethical behavior practices.
Master fundamental learning practices such as note-taking, reading comprehension, study habits, memory techniques, and understand effective environments for learning.
Cover the top motivational factors, understand self-motivation, trust and motivation, change as a motivator, and problem solving techniques.
Receive an overview of best communication practices, cover verbal, written, and nonverbal communication. Cover active listening, networking for success, and how to communicate in difficult situations.
Learn about stress, including the signs and symptoms of stress, sources of stress, and best techniques for managing stress. Understand emotional intelligence, know how to handle anger and deal with conflict peacefully in the workplace.
18 High School Credits
Retail Customer Service 1: Semester 1
Professional Uses of Technology
Security in Technology
21st-Century Written Business Communication
Conflict Resolution Strategies
Communication and Diversity
Communication in the Workplace
Sexual Harassment Awareness
Retail Customer Service 1: Semester 1 End of Semester Exam
Retail Customer Service 1: Semester 2
Basics of Note-Taking
Understanding and Improving Study Habits
Effective Environments for Learning
Distractions and Deterrents to Educational Success
What is Motivation?
Trust and Motivation
Change as a Motivator
Critical Thinking Basics
Problem Solving Model
Improving Decision Making
Retail Customer Service 1: Semester 2 End of Semester Exam
Retail Customer Service 2: Semester 1
Verbal Business Communication
Written Business Communication
Communication Styles and Interpersonal Communication
Assertive vs. Aggressive Communication
Communicating in Difficult Situations
Difficult Behaviors in the Workplace
Negativity and Power Struggles at Work
Working with Procrastinators and Untrustworthy People
Communicating by Telephone
Networking for Success
Retail Customer Service 2: Semester 1 End of Semester Exam
Retail Customer Service 2: Semester 2
What is Stress?
Signs and Symptoms of Stress
Sources of Stress
Techniques for Managing Stress
Anxiety and Stress
Mindset and Stress
Stress and Values Clarification
Stress at Work
Emotional Intelligence (EI)
Emotional Intelligence Skills
Addressing Violent Situations
Retail Customer Service 2: Semester 2 End of Semester Exam
Karen Panerali has more than 20 years of experience in instruction, curriculum development, and academic support. Her teaching experience includes high school, college, and corporate training settings. She holds a Bachelor of Art in Journalism and a Master of Arts in liberal arts studies.
Kimberly Sher has been an academic coach for more than 13 years. Previously, she was a science instructor at the University of Miami. She holds a bachelor’s degree in biology and a master’s degree in chemistry education.
Yianna Pavlakos is an Academic Coach and Social Studies Academic Support Instructor with 14 years of experience. She has a Bachelor’s degree in history and philosophy and a Master’s degree in history.
Shauna Paedae is a Math Academic Support Instructor. She is a National Board Certified Teacher with a Master’s degree in statistics, a Bachelor’s degree in mathematics, and 31 years of teaching experience.
All students entering Career Online High School must be at least 16 years of age prior to the first day of class and have successfully completed the 8th Grade at an accredited institution. Minors will be required to obtain parental consent to enrollment and acknowledgment of responsibility.
The instructional materials required for this course are included in enrollment and will be available online.
Smart Horizons Career Online High School is an AdvancED/SACS/NCA/NWAC-accredited program. We're also approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET).
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
The career component of this course takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment. All of our courses are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Most courses allow you 180 days after your register to complete them.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.
The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.
Once you are ready to start the course, our Registrar will analyze your transcripts and apply credits for any course work you completed that fulfills our credit transfer requirements. Elective credits do not apply since the electives we offer are necessary in you earning your career certification. Click here to download the transcript request form.