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ed2go Career Online High School Online High School Diploma High School Diploma with Retail Customer Service Skills Training
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High School Diploma with Retail Customer Service Skills Training

This Retail Customer Service Skills Training course will prepare you with the skills and knowledge you'll need for a successful career in the retail world. This is an excellent opportunity regardless of whether you're thinking of starting a new retail job or whether you're trying to advance your current retail career. In this course, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training while you progress towards earning your High School Diploma.

As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace. Throughout the course, you will have the support of experienced, enthusiastic teachers who are committed to your success, while you obtain High School credits and progress through the course. When you complete the course, you will earn a Retail Customer Skills Certificate. Get started today and prepare yourself to enter this exciting career field. The career component of this course takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment.

Accreditation

Career Online High School is a division of Smart Horizons Career Online Education, a private school district that has been granted District Accreditation from the AdvancED Accreditation Commission, the national commission that confers the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI) accreditation seal. This means that the SHCOE district and all its schools are accredited, and that Smart Horizons Career Online Education is recognized across the nation as a quality school system.

AdvancED is the unified organization of the North Central Association Commission on Accreditation and School Improvement (NCA CASI) and the Southern Association of Colleges and Schools Council on Accreditation and School Improvement (SACS CASI). AdvancED provides nationally recognized accreditation for school districts and individual schools and represents 27,000 public and private schools and districts across the United States and in 65 countries worldwide, educating 15 million students.

Students and community members can learn more about the District Accreditation Process at www.advanc-ed.org.

Smart Horizons has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1780 Old Meadow Road, Suite 500 McLean, VA 22102.

State Restrictions

Students interested in pursuing post-secondary education within their state should check with the state to understand the requirements. States may impose requirements for receiving state financial aid. For example, an online high school diploma may not be recognized by some colleges and universities within a state to receive financial aid. It is recommended that students check with a specific institution for any specific restrictions—this is particularly important for residents of New York and New Jersey.

18 Months / 750 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Lewis-Clark State College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

High School Diploma with Retail Customer Service Skills Training

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Details + Objectives

Course Code: GES237

What You Will Learn
  • Understand how to provide an excellent customer experience
  • Learn how to build customer loyalty
  • Understand how to deal with difficult customers
  • Develop better communication skills
  • Learn to manage schedules and resources
  • Master how to work in a team
  • Find out how to successfully manage yourself and others
  • Identify retail workplace challenges and opportunities
How the course is taught
  • Self-paced, online course
  • 18 months to complete
  • Open enrollment, begin anytime
  • 750 course hours
How you will benefit
  • Earn your AdvancED/SACS accredited high school diploma
  • Earn a "Retail Customer Service Skills Training" career certificate
  • Complete a career portfolio with cover letter, resume and more

Outline

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Retail Customer Service Fundamentals

Understand the basics of retail customer service. Understand self esteem, learn how to set goals, assess your learning style, and understand the basics of 21st century written business communications.

Managing Resources

Learn how to manage time, stress, and anger. Master conflict resolution strategies, understand communication and diversity in the workplace. Become aware of sexual harassment signs and develop ethical behavior practices.

Learning Tactics

Master fundamental learning practices such as note-taking, reading comprehension, study habits, memory techniques, and understand effective environments for learning.

Motivational Factors

Cover the top motivational factors, understand self-motivation, trust and motivation, change as a motivator, and problem solving techniques.

Communication Skills

Receive an overview of best communication practices, cover verbal, written, and nonverbal communication. Cover active listening, networking for success, and how to communicate in difficult situations.

Stress and Emotional Intelligence Skills

Learn about stress, including the signs and symptoms of stress, sources of stress, and best techniques for managing stress. Understand emotional intelligence, know how to handle anger and deal with conflict peacefully in the workplace.

Details
  1. 18 High School Credits
  2. Retail Customer Service 1: Semester 1
    1. Pretest
    2. Understanding Self-Esteem
    3. Setting Goals
    4. Learning Styles
    5. Professional Uses of Technology
    6. Security in Technology
    7. 21st-Century Written Business Communication
    8. Time Management
    9. Stress Management
    10. Anger Management
    11. Conflict Resolution Strategies
    12. Communication and Diversity
    13. Communication in the Workplace
    14. Sexual Harassment Awareness
    15. Ethical Behavior
    16. Retail Customer Service 1: Semester 1 End of Semester Exam
  3. Retail Customer Service 1: Semester 2
    1. Pretest
    2. Basics of Note-Taking
    3. Reading Comprehension
    4. Understanding and Improving Study Habits
    5. Memory Techniques
    6. Test-Tasking Skills
    7. Effective Environments for Learning
    8. Distractions and Deterrents to Educational Success
    9. What is Motivation?
    10. Self-Motivation
    11. Trust and Motivation
    12. Change as a Motivator
    13. Embracing Change
    14. Critical Thinking Basics
    15. Problem Solving Model
    16. Decision Making
    17. Improving Decision Making
    18. Retail Customer Service 1: Semester 2 End of Semester Exam
  4. Retail Customer Service 2: Semester 1
    1. Pretest
    2. Communication Overview
    3. Verbal Communication
    4. Verbal Business Communication
    5. Written Communication
    6. Written Business Communication
    7. Nonverbal Communication
    8. Communication Styles and Interpersonal Communication
    9. Effective Communication
    10. Active Listening
    11. Assertive vs. Aggressive Communication
    12. Communicating in Difficult Situations
    13. Difficult Behaviors in the Workplace
    14. Negativity and Power Struggles at Work
    15. Working with Procrastinators and Untrustworthy People
    16. Communicating by Telephone
    17. Networking for Success
    18. Retail Customer Service 2: Semester 1 End of Semester Exam
  5. Retail Customer Service 2: Semester 2
    1. Pretest
    2. What is Stress?
    3. Signs and Symptoms of Stress
    4. Sources of Stress
    5. Techniques for Managing Stress
    6. Anxiety and Stress
    7. Mindset and Stress
    8. Stress and Values Clarification
    9. Stress at Work
    10. Emotional Intelligence (EI)
    11. Emotional Intelligence Skills
    12. Understanding Anger
    13. Anger Cycle
    14. Anger Management
    15. Conflict Basics
    16. Conflict Resolution
    17. Addressing Violent Situations
    18. Retail Customer Service 2: Semester 2 End of Semester Exam
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Instructors & Support

Karen Panerali

Karen Panerali has more than 20 years of experience in instruction, curriculum development, and academic support. Her teaching experience includes high school, college, and corporate training settings. She holds a Bachelor of Art in Journalism and a Master of Arts in liberal arts studies.

Kimberly Sher

Kimberly Sher has been an academic coach for more than 13 years. Previously, she was a science instructor at the University of Miami. She holds a bachelor's degree in biology and a master's degree in chemistry education.

Yianna Pavlakos

Yianna Pavlakos is an Academic Coach and Social Studies Academic Support Instructor with 14 years of experience. She has a Bachelor's degree in history and philosophy and a Master's degree in history.

Shauna Paedae

Shauna Paedae is a Math Academic Support Instructor. She is a National Board Certified Teacher with a Master's degree in statistics, a Bachelor's degree in mathematics, and 31 years of teaching experience.

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Requirements

Requirements

Prerequisites:

All students entering Career Online High School must be at least 16 years of age prior to the first day of class and have successfully completed the 8th Grade at an accredited institution. Minors will be required to obtain parental consent to enrollment and acknowledgment of responsibility.

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac.
  • Speakers or headphones.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

FAQs

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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

No.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

The career component of this course takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment. All of our courses are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Most courses allow you 180 days after your register to complete them.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

How do you do the applied labs if you don't have equipment?

The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.

I dropped out my senior year. Will all of the courses I completed count towards this diploma?

Once you are ready to start the course, our Registrar will analyze your transcripts and apply credits for any course work you completed that fulfills our credit transfer requirements. Elective credits do not apply since the electives we offer are necessary in you earning your career certification. Click here to download the transcript request form.

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