Courses Courses Arts and Design Arts and Design Animation Graphic Arts Photography Web Design Business Business Accounting Administrative Communication Finance Marketing and Sales Operations Project Management Small Business Soft Skills Career Online High School Career Online High School Online High School Diploma Computer Applications Computer Applications Autodesk Microsoft QuickBooks Windows Computer Programming Computer Programming Programming Classes Construction and Trades Construction and Trades Construction Environmental and Energy Trades Health and Fitness Health and Fitness Alternative Medicine Dental Fitness Medical Veterinary Wellness Hospitality Hospitality Hospitality Service Information Technology Information Technology Cloud Computing Networking Other Security Language Language Languages Legal Legal Legal Studies Math and Science Math and Science Mathematics and Science Teacher Professional Development Teacher Professional Development Child Development Classroom Technology Math and Science Reading and Writing Test Prep Test Prep Exam Prep Writing Writing Writing and Editing Skill Map Resources Resources About ed2go Externship Programs Financial Assistance Find a School Student Blog Military

CONTACT US

(855) 520-6806

See all results for ""

See All Courses

ed2go Career Online High School Online High School Diploma High School Diploma with Retail Customer Service Skills Training
Return to Online High School Diploma
adult-high-school-diploma

High School Diploma with Retail Customer Service Skills Training

The Retail Customer Service Skills Training course prepares you with the skills and knowledge needed for a successful career in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training, while you progress towards earning your High School Diploma.

As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace. Throughout the course, you will have the support of experienced, enthusiastic teachers who are committed to your success, while you obtain High School credits and progress through the course. When you complete the course, you will earn a Retail Customer Skills Certificate. Get started today and prepare yourself to enter this exciting career field. The career component of this course takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment.

18 Months / 750 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Moraine Park Technical College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

High School Diploma with Retail Customer Service Skills Training

Contact Us

Details + Objectives

Course Code: GES237

What You Will Learn
  • Understand how to provide an excellent customer experience
  • Learn how to build customer loyalty
  • Understand how to deal with difficult customers
  • Develop better communication skills
  • Learn to manage schedules and resources
  • Master how to work in a team
  • Find out how to successfully manage yourself and others
  • Identify retail workplace challenges and opportunities
How the course is taught
  • Self-paced, online course
  • 18 months to complete
  • Open enrollment, begin anytime
  • 750 course hours
How you will benefit
  • Earn your AdvancED/SACS accredited high school diploma
  • Earn a “Retail Customer Service Skills Training” career certificate
  • Complete a career portfolio with cover letter, resume and more

Outline

Expand All
Retail Customer Service Fundamentals

Understand the basics of retail customer service. Understand self esteem, learn how to set goals, assess your learning style, and understand the basics of 21st century written business communications.

Managing Resources

Learn how to manage time, stress, and anger. Master conflict resolution strategies, understand communication and diversity in the workplace. Become aware of sexual harassment signs and develop ethical behavior practices.

Learning Tactics

Master fundamental learning practices such as note-taking, reading comprehension, study habits, memory techniques, and understand effective environments for learning.

Motivational Factors

Cover the top motivational factors, understand self-motivation, trust and motivation, change as a motivator, and problem solving techniques.

Communication Skills

Receive an overview of best communication practices, cover verbal, written, and nonverbal communication. Cover active listening, networking for success, and how to communicate in difficult situations.

Stress and Emotional Intelligence Skills

Learn about stress, including the signs and symptoms of stress, sources of stress, and best techniques for managing stress. Understand emotional intelligence, know how to handle anger and deal with conflict peacefully in the workplace.

Details

18 High School Credits

Retail Customer Service 1: Semester 1

Pretest
Understanding Self-Esteem
Setting Goals
Learning Styles
Professional Uses of Technology 
Security in Technology
21st-Century Written Business Communication 
Time Management 
Stress Management 
Anger Management 
Conflict Resolution Strategies
Communication and Diversity 
Communication in the Workplace
Sexual Harassment Awareness 
Ethical Behavior
Retail Customer Service 1: Semester 1 End of Semester Exam

Retail Customer Service 1: Semester 2

Pretest
Basics of Note-Taking
Reading Comprehension
Understanding and Improving Study Habits
Memory Techniques
Test-Tasking Skills
Effective Environments for Learning
Distractions and Deterrents to Educational Success
What is Motivation?
Self-Motivation
Trust and Motivation
Change as a Motivator
Embracing Change
Critical Thinking Basics
Problem Solving Model
Decision Making
Improving Decision Making
Retail Customer Service 1: Semester 2 End of Semester Exam

Retail Customer Service 2: Semester 1

Pretest
Communication Overview
Verbal Communication
Verbal Business Communication
Written Communication
Written Business Communication
Nonverbal Communication
Communication Styles and Interpersonal Communication
Effective Communication
Active Listening
Assertive vs. Aggressive Communication
Communicating in Difficult Situations
Difficult Behaviors in the Workplace
Negativity and Power Struggles at Work
Working with Procrastinators and Untrustworthy People
Communicating by Telephone
Networking for Success
Retail Customer Service 2: Semester 1 End of Semester Exam

Retail Customer Service 2: Semester 2

Pretest
What is Stress?
Signs and Symptoms of Stress
Sources of Stress
Techniques for Managing Stress
Anxiety and Stress
Mindset and Stress 
Stress and Values Clarification 
Stress at Work
Emotional Intelligence (EI)
Emotional Intelligence Skills
Understanding Anger
Anger Cycle
Anger Management
Conflict Basics
Conflict Resolution
Addressing Violent Situations
Retail Customer Service 2: Semester 2 End of Semester Exam

View All Sections

Instructors & Support

Karen Panerali

Karen Panerali has more than 20 years of experience in instruction, curriculum development, and academic support. Her teaching experience includes high school, college, and corporate training settings. She holds a Bachelor of Art in Journalism and a Master of Arts in liberal arts studies.

Kimberly Sher

Kimberly Sher has been an academic coach for more than 13 years. Previously, she was a science instructor at the University of Miami. She holds a bachelor’s degree in biology and a master’s degree in chemistry education.

Yianna Pavlakos

Yianna Pavlakos is an Academic Coach and Social Studies Academic Support Instructor with 14 years of experience. She has a Bachelor’s degree in history and philosophy and a Master’s degree in history.

Shauna Paedae

Shauna Paedae is a Math Academic Support Instructor. She is a National Board Certified Teacher with a Master’s degree in statistics, a Bachelor’s degree in mathematics, and 31 years of teaching experience.

Show all Instructors & Support
Requirements

Prerequisites / Requirements

Prerequisites:

All students entering Career Online High School must be at least 16 years of age prior to the first day of class and have successfully completed the 8th Grade at an accredited institution. Minors will be required to obtain parental consent to enrollment and acknowledgment of responsibility.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac.
  • Speakers or headphones.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

More About

Smart Horizons Career Online High School is an AdvancED/SACS/NCA/NWAC-accredited program. We're also approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET).

FAQs

Expand All
Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

No.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

The career component of this course takes an estimate of 120 hours to complete; however, the hours for the High School Diploma general education can vary based on the number of high school credits you have prior to enrollment. All of our courses are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Most courses allow you 180 days after your register to complete them.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.

How do you do the applied labs if you don’t have equipment?

The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.

I dropped out my senior year. Will all of the courses I completed count towards this diploma?

Once you are ready to start the course, our Registrar will analyze your transcripts and apply credits for any course work you completed that fulfills our credit transfer requirements. Elective credits do not apply since the electives we offer are necessary in you earning your career certification. Click here to download the transcript request form.

Browse All