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ed2go Health and Fitness Dental Administrative Dental Assistant
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dental-office-manager

Administrative Dental Assistant

This nationally recognized Administrative Dental Assistant Online Certificate Program will teach you the essential skills for managing the business aspects of a dental practice and becoming an administrative dental assistant. You will learn about dental terminology and anatomy, medical records management, accounts receivable and reimbursement management, insurance and patient billing, patient scheduling, and procedural and diagnostic coding. The Administrative Dental Assistant Online Program will prepare you for a new career working in a dental office.

You will build effective communication skills and gain knowledge to assist dentists with administrative duties such as fee collection, banking, and accounts payable. You will also learn about dental insurance. This course will provide you with comprehensive instruction with DENTRIX. You will receive DENTRIX G4 software that will provide you with sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills. Textbooks are also included in the course.

6 Months / 150 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

Change School

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Administrative Dental Assistant

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Administrative Dental Assistant Details + Objective

Course Code: GES101

You Will Learn
  • Obtain health histories and maintain patient records
  • Recognize signs and symptoms of illness and disease
  • Understand dental terminology
  • Schedule patients
  • Master recall systems
  • Assist the dentist in patient care
  • Perform administrative duties in a dental office
  • Complete dental insurance claim forms
  • Use CDT (current dental terminology) coding
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 150 course hours
How you will benefit
  • Learn dental terminology that will allow you to efficiently communicate with patients and dental professionals
  • Jump start your career as an administrative dental assistant
  • Understand how to use DENTRIX G4 software, which you can discuss in interviews and list on your resume
  • Master an understanding of patient insurance and billing processes so you’re better able to handle patient inquiries

Administrative Dental Assistant Reviews

Administrative Dental Assistant Outline
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Introduction to the Dental Industry

Understand the fundamentals of the dental industry. Learn about what is required of dental assistants, dentists, and areas of specialty within the industry.

Communication Skills

Learn how to positively and effectively communicate with patients in person, over the phone, and over written correspondence. You’ll also cover how to best communicate with the dental professionals in your office.

Managing Records

Master how to read and write patient clinical records. Learn about organizational tools, both digital and physical, that enable administrative dental assistants to keep track of patient records and other information.

Scheduling and Insurance

Cover how to schedule patients using various software and how to recall systems. Understand the fundamentals of the dental insurance processing procedure.

Financial Management

Learn the best way to make financial arrangements and collect funds from patients. In this section of the course, you’ll also cover best bookkeeping practices as they pertain to accounts receivable and payable.

Office Equipment and Employment

Master the various office equipment you’ll be using as an administrative dental assistant. Understand the functions and programs used on a computer at a dental office. Lastly, you’ll discuss employment strategies to pursue once completing the course.

Program Details
  1. The Dental Profession
    1. Orientation to the Dental Profession: Dental Basics
  2. Interpersonal and Communication Skills
    1. Communication Skills and Telephone Techniques
    2. Written Correspondence
    3. Patient Relations
    4. Dental Healthcare Team Communication
  3. Records Management
    1. Patient Clinical Records
    2. Information Management
  4. Scheduling and Recall Systems
    1. Dental Patient Scheduling
    2. Recall Systems
  5. Dental Insurance Processing
  6. Financial Management
    1. Financial Arrangements and Collection Procedures
    2. Bookkeeping Procedures: Accounts Receivable
    3. Bookkeeping Procedures: Accounts Payable
  7. Office Equipment and Inventory
    1. Inventory Management
    2. Office Equipment
    3. Computers in the Dental Office
  8. Employment Strategies
View All Sections
Administrative Dental Assistant Instructors
Cindy Lamkin

Cindy Lamkin has been employed in the dental field for over 20 years. She graduated from the University of South Dakota with a degree in dental hygiene. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordination. Her career includes general dentistry, as well as specialty practices of periodontics, endodontics, pedodontics, and orthodontics. Cindy has both her Registered Dental Assistant and Registered Dental Hygienist credentials, and she is licensed to practice in multiple states.

Administrative Dental Assistant Requirements / Prerequisites

Students should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and have a command of English grammar and punctuation. No dental office work experience is required.

The Administrative Dental Assistant Online Program is for you if you're interested in learning the skills necessary for dental office career opportunities.

To complete this program, you will need a PC running on Windows XP or newer. This program is not compatible with a Mac. You will also need an Internet connection and e-mail capability. Adobe Flash Player and Adobe Acrobat Reader are required for this course.

Click here to download the Acrobat Reader. Click here to download the Flash Player.

ed2go provides the required textbooks for this course. Each student will receive the following:

  • Administrative Dental Assistant, 3rd Edition
  • Student Workbook to Accompany the Administrative Dental Assistant, 3rd Edition

Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills.

Administrative Dental Assistant Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Upon registering, you're given six months to complete this program.

Do I have to buy additional materials?

All the materials you'll need are included, and their cost will be covered by your tuition. ed2go will ship all materials ground service upon enrollment.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?

Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.

Can I use a Mac?

No, this program is not compatible with a Mac.

How can I get more information about the program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button toward the top of the page). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at 1-(855) 534-3690. We will answer your questions promptly.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

What if I don’t have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don’t worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

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Speak with an official admissions counselor via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone at (855) 520-6806.