Dental Office Manager

In this comprehensive online course, you will gain the skills and knowledge to prepare to work as a dental office manager. Whether you are in an entry-level position or an experienced professional, you will learn essential skills in Microsoft Office and QuickBooks Online that are valuable in any career. In addition, you will learn all aspects of managing the dental office, including dental terminology and anatomy, bookkeeping, maintaining medical records, accounts receivable and reimbursement,...

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18 Months / 390 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Learning method
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Course code: GES176

What you will learn

  • Learn dental terminology
  • Communicate effectively with patients and coworkers
  • Become proficient with scheduling and recall systems
  • Relate to patients in a professional, caring manner
  • Perform inventory management and equipment maintenance
  • Learn advanced features of Microsoft Word to work with documents effectively
  • Learn the advanced functions for working with Excel workbooks
  • Perform fundamental analysis of accounts, financial records, and reports
  • Perform essential bookkeeping duties and tasks
  • Apply basic accounting principles (accrual method, depreciation, and so on) to bookkeeping practices
  • Understand fundamental accounting concepts and how QuickBooks works to support these concepts

How you will benefit

  • Understand the role of the administrative dental assistant
  • Understand information management in the dental office
  • Know how to process dental insurance
  • Learn how to use DENTRIX G4 software
  • Learn the essential skills for managing the business aspects of the dental office, including understanding Microsoft Word, Excel, and QuickBooks
  • Prepare for the QuickBooks Certified User (QBCU) Exam and the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word)
  • Access to our Externship Starter Kit

How the course is taught

  • Self-paced, online course
  • 18 Months to complete
  • Open enrollment, begin anytime
  • 390 course hours
  1. Administrative Dental Assistant
    1. The Dental Profession
    2. Communication Skills: Principles and Practices
    3. Records Management
    4. Scheduling and Recall Systems
    5. Dental Insurance Processing
    6. Financial Management
    7. Office Equipment and Inventory
    8. Managing Your Career
    9. Final Exam
  2. Microsoft Word 2016
    1. Introduction to Microsoft Word 2016
      1. Creating a Microsoft Word Document
      2. The Ribbon
      3. The File Tab
      4. The Quick Access Toolbar
      5. Formatting Microsoft Word Documents
      6. Editing Documents
      7. Finalizing Microsoft Word Documents
      8. Introduction to Microsoft Word 2016 Exam
    2. Intermediate Microsoft Word 2016
      1. Advanced Formatting
      2. Working with Tables
      3. Working with Images
      4. Page Layout
      5. Working with Illustrations
      6. Viewing Your Document(s)
      7. Intermediate Microsoft Word 2016 Exam
    3. Advanced Microsoft Word 2016
      1. Working with Long Documents
      2. Reviewing and Collaborating on Documents
      3. Comparing and Combining Documents
      4. Managing Mailings
      5. Protecting Documents
      6. Random Useful Items
      7. Advanced Microsoft Word 2016 Exam
    4. Microsoft Word 2016 Final Exam
  3. Microsoft Excel 2016
    1. Introduction to Microsoft Excel
      1. Creating a Microsoft Excel Workbook
      2. The Ribbon
      3. The Backstage View (The File Menu)
      4. Entering Data in Microsoft Excel Worksheets
      5. Formatting Microsoft Excel Worksheets
      6. Using Formulas in Microsoft Excel
      7. Working with Rows and Columns
      8. Editing Worksheets
      9. Finalizing Microsoft Excel Worksheets
      10. Microsoft Excel Features that Were New in 2013
      11. Features New in 2016
      12. Introduction to Microsoft Excel 2016 Exam
    2. Intermediate Microsoft Excel 2016
      1. Advanced Formulas
      2. Working with Lists
      3. Working with Illustrations
      4. Visualizing Your Data
      5. Working with Tables
      6. Advanced Formatting
      7. Microsoft Excel Features that Were New in 2013
      8. Features New in 2016
      9. Intermediate Microsoft Excel 2016 Exam
    3. Advanced Microsoft Excel 2016
      1. Using Pivot Tables
      2. Auditing Worksheets
      3. Data Tools
      4. Working with Others
      5. Recording and Using Macros
      6. Random Useful Items
      7. Microsoft Excel Features that Were New in 2013
      8. Advanced Microsoft Excel 2016 Exam
    4. Microsoft Excel Final Exam
  4. Professional Bookkeeping with QuickBooks Online
    1. Introduction to Bookkeeping
    2. Accounting Basics
    3. Getting Started With QuickBooks Online
    4. The Chart of Accounts
    5. Centers and Lists
    6. Bank Accounts
    7. Recording Expenses and Paying Bills
    8. Credit Cards and Loans
    9. Sales Receipts
    10. Invoices, Estimates, and Customizing Sales Forms
    11. Billable Expenses and Customer Credits
    12. Sales Taxes and Reports
    13. Midterm Exam
    14. Product and Service Items
    15. Managing Inventory
    16. Managing Projects and Sales
    17. Progress Invoicing, Late Fees, and Bad Debts
    18. Payroll
    19. Fixed Assets and Loans
    20. Business Entities and Owner Transactions
    21. Banking Rules, Receipts, and Budgets
    22. Adjusting and Reviewing the Books
    23. Starting a Bookkeeping Business
    24. Your Career Roadmap: The Job Search and Future Opportunities (Optional Lesson)
    25. Communication and Organization (Optional Lesson)

Cindy Lamkin has been employed in the dental field for over 20 years. She graduated from the University of South Dakota with a degree in dental hygiene and holds Registered Dental Assistant and Registered Dental Hygienist credentials. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordination. Her career includes general dentistry, as well as specialty practices of periodontics, endodontics, pedodontics, and orthodontics.

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and the private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm.

Before becoming a consultant, Wade was Divisional Controller for one of the world's leading health and fitness club chains and has been an Internal Audit Manager and Divisional Controller for a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, a predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor at Coopers & Lybrand and the University of California at San Diego for the Extension Course. He is currently an adjunct professor at the University of San Diego School of Business. He is also a member of the American Institute of Certified Bookkeepers' Advisory Board.

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching both onsite and online graphics, desktop publishing, web design, and reporting/productivity applications courses.

Prerequisites:

You should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and be well versed in English grammar and punctuation. It would be best to be comfortable in a Windows environment - launching and closing activities and navigating to the information stored on the computer. You should also have the ability to manage files and folders. No dental office work experience is required.

This course is designed to prepare you for an entry-level position as a full-charge bookkeeper. You do not need any prior experience or training in this field.

Requirements:

Hardware Requirements:

  • This course must be taken on a PC. Macs are not compatible.

Software Requirements:

  • PC: Windows 10 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • QuickBooks Online (Free 1-year subscription and practice site included in enrollment.) An additional subscription or software purchase for QuickBooks Online is not required to complete this course. However, please note that this course is only suitable for the QuickBooks Online version.
  • Microsoft Office Word and Excel 2016 (not included in enrollment).
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following materials will be shipped to you approximately 7-10 business days after enrollment in the Administrative Dental Assistant portion of the program:

  • Administrative Dental Assistant
  • Student Workbook to Accompany the Administrative Dental Assistant

Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in actual practice and demonstrate your skills.

Manuals are included as downloadable PDFs throughout the Microsoft portions of the course.

The following materials will be shipped to you approximately 7-10 business days after enrollment in the Professional Bookkeeping with QuickBooks Online portion of the program:

  • Bookkeeping for Dummies
  • QuickBooks Online software
    • Your enrollment in this course includes a free 1-year full subscription to QuickBooks Online. You will learn how to access and activate this subscription in the Lesson 2 assignment. Manuals are included as downloadable PDFs throughout the course.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Yes, you will be prepared for the Intuit QuickBooks Certified User (QBCU) exam and the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.