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Retail Customer Service Skills Training

Looking for a career where you are always in demand? The Retail Customer Service Skills Training program prepares students with the skills and knowledge needed for successful careers in retail. In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training.

As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace. When you complete the program, you will earn a Retail Customer Skills Certificate. You will be given six (6) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time.

6 Months / 120 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

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Learning Method

Instructor-led Self-Paced: Study at your own schedule

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Retail Customer Service Skills Training

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Retail Customer Service Skills Training Details + Objective

Course Code: GES236

You Will Learn
  • Provide an excellent customer experience
  • Build customer loyalty
  • Deal with difficult customers
  • Build communication skills
  • Manage time
  • Work in teams
  • Manage yourself and others
  • Become successful in the retail world
  • Identify retail workplace challenges and opportunities
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 120 course hours
How you will benefit
  • Prepare yourself to work in a retail setting or better your current retail customer service skills
  • Understand how to communicate effectively and positively with a variety of people
  • Become able to efficiently work independently as well as with a team
  • Develop quality communication and time management skills
Retail Customer Service Skills Training Outline
Expand All
Personal Management Skills

Learn how to manage stress, deal with difficult people, and how to handle sexual harassment in the workplace. Understand the fundamentals of time management.

Life Skills

Explore the best means of communication, self-management, how to strike a work-life balance, and build relationships.

Career Skills

Understand what to expect from a workplace environment, how to work in a team, and the tools needed for workplace innovation.

Customer Service

Build customer loyalty, understand your customer, know service standards, resolve problems, and know how to define quality service.

Managing Yourself

Communicate with power, and master budgeting and saving techniques.

Managing Others

Learn how to set expectations as they pertain to change, motivation, management skills, and legal issues.

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Retail Customer Service Skills Training Instructors
Darlene Lawrence

Darlene Lawrence is an Academic Coach and Childcare and Education Instructor with 5 years of experience. She has a Bachelor’s degree in Business Administration and a Master’s degree in teaching.

Prerequisites / Requirements


There are no prerequisites to take this course.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.
  • Speakers or headphones

Software Requirements: 

  • For PCs, Windows XP or later.
  • For Macs, OS X version 10.5 or later.
  • The latest version of Internet Explorer, Firefox, Chrome, or Safari browsers. (Although Firefox or Chrome is preferred). Software must be installed and fully operational before the course begins.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Other: Email capabilities and access to a personal email account.

Instructional material requirements: 

  • The instructional materials required for this course are included in enrollment.
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