Course Code: GES236
Learn how to manage stress, deal with difficult people, and how to handle sexual harassment in the workplace. Understand the fundamentals of time management.
Explore the best means of communication, self-management, how to strike a work-life balance, and build relationships.
Understand what to expect from a workplace environment, how to work in a team, and the tools needed for workplace innovation.
Build customer loyalty, understand your customer, know service standards, resolve problems, and know how to define quality service.
Communicate with power, and master budgeting and saving techniques.
Learn how to set expectations as they pertain to change, motivation, management skills, and legal issues.
Darlene Lawrence is an Academic Coach and Childcare and Education Instructor with 5 years of experience. She has a Bachelor’s degree in Business Administration and a Master’s degree in teaching.
There are no prerequisites for this program.
This program can be taken on a PC or a Mac. You will need Internet access and email capability.
Adobe Flash Player and Adobe Acrobat Reader are required for this program.
All materials for this program are available online.