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Retail Customer Service Skills Training

Looking for a career where you are always in demand? The Retail Customer Service Skills Training course prepares students with the skills and knowledge needed for successful careers in retail. In this course, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training.

As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace. When you complete the course, you will earn a Retail Customer Skills Certificate. You will be given six (6) months to complete the course; however, since the course work is self-paced, you may be able to complete it in less time.

6 Months / 120 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

North Central State College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

Retail Customer Service Skills Training

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Details + Objectives

Course Code: GES236

What You Will Learn
  • Provide an excellent customer experience
  • Build customer loyalty
  • Deal with difficult customers
  • Build communication skills
  • Manage time
  • Work in teams
  • Manage yourself and others
  • Become successful in the retail world
  • Identify retail workplace challenges and opportunities
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 120 course hours
How you will benefit
  • Prepare yourself to work in a retail setting or better your current retail customer service skills
  • Understand how to communicate effectively and positively with a variety of people
  • Become able to efficiently work independently as well as with a team
  • Develop quality communication and time management skills

Outline

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Personal Management Skills

Learn how to manage stress, deal with difficult people, and how to handle sexual harassment in the workplace. Understand the fundamentals of time management.

Life Skills

Explore the best means of communication, self-management, how to strike a work-life balance, and build relationships.

Career Skills

Understand what to expect from a workplace environment, how to work in a team, and the tools needed for workplace innovation.

Customer Service

Build customer loyalty, understand your customer, know service standards, resolve problems, and know how to define quality service.

Managing Yourself

Communicate with power, and master budgeting and saving techniques.

Managing Others

Learn how to set expectations as they pertain to change, motivation, management skills, and legal issues.

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Instructors & Support

Darlene Lawrence

Darlene Lawrence is an academic coach and childcare and education instructor with five years of experience. She holds a bachelor’s degree in business administration and a master’s degree in teaching.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.
  • Speakers or headphones

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

FAQs

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Can I register for a course if I am an international student?

Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.

Does this course prepare for a certification?

No.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

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