CompTIA A+ with ITIL Foundation (Vouchers Included)

Earning a CompTIA A+ Certification is a critical first step in opening the door to your Information Technology career. Throughout this course, you will learn the essential skills needed to start a career working within the industry. CompTIA™ A+ Certification is internationally recognized, giving you a competitive advantage no matter what country you're working in and what hardware you're working with.

You'll also prepare for ITIL 4 Foundation exam. As the most widely accepted approach to IT...

9 Months / 310 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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CompTIA A+ with ITIL Foundation (Vouchers Included)

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Course code: GES353

What you will learn

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How the practices described in ITIL 4 will maintain the value and importance provided by the current
  • ITIL processes
  • How you can integrate ITIL practices into different areas of service management and IT
  • Various operating systems and software
  • Common hardware and software issues
  • Virtualization and the Cloud
  • Different mobile device operating system and management features
  • Master hardware installation
  • Routine computer troubleshooting, repair, and maintenance
  • Networking requirements, procedures and implement effective security protocols
  • Operational procedures

How you will benefit

  • Learn all that you need to pass the CompTIA A+ exams and the ITIL 4 Foundation certification exam
  • Have the knowledge to work as a Tech Support, IT Specialist, Network Installer or Mid-level to Senior -level professional in the IT sector.

How the course is taught

  • Self-paced, online course
  • 9 Months to complete
  • Open enrollment, begin anytime
  • 310 course hours
  1. CompTIA A+ (220-1001)
    1. Hardware
      1. Desktop Assembly
      2. Laptop Assembly
      3. Motherboards
      4. BIOS
      5. Processors
      6. Memory
    2. Hardware Part II
      1. Cooling and Power
      2. Troubleshooting
      3. Hard Drives
      4. Storage Devices
      5. Supporting Devices
      6. Installing Devices
    3. Networking
      1. Network Connections
      2. Router Setup
      3. TCP/IP
      4. Local Networking
    4. Mobile and More
      1. Mobile Devices
      2. Mobile Device Security
      3. Virtualization
      4. Printers
  2. CompTIA A+ (220-1002)
    1. Windows
      1. Windows Interfaces and Tools
      2. Additional Interfaces and Tools
      3. Windows Installation
      4. Additional Installations
      5. Maintenance
      6. Command Lines & Remote Desktop
    2. Troubleshooting
      1. Solving Problems
      2. Solving Additional Problems
      3. Boot Process & Startup
      4. Re-installing & Common Issues
    3. Security
      1. Securing Windows
      2. Sharing Windows Resources
      3. Securing Resources
      4. Malicious Software & Best Practices
    4. Mac & Linux
      1. macOS
      2. Linux
  3. ITIL Foundation
    1. Key Concepts of Service Management
    2. The Guiding Principles of ITIL
    3. Service Management and Value
    4. ITIL Practices Introduction
    5. ITIL Practices Deep Dive
    6. Course Recap and Exam Preparation

David Grimes has more than 10 years of management and leadership experience in the private and non-profit sectors. Grimes is passionate about technology and education, having worked as academic dean, student services director, technology coordinator, teacher, consultant, and technology columnist. He holds a Master of Education and a Bachelor of Science from Ohio State University, both in Technology Education.


To enroll in this program, you should have basic knowledge of computer hardware and operating systems—for example, how to power up and log on to a machine, how to use a mouse and keyboard, and basic Microsoft Windows navigation skills. In addition, CompTIA recommends all A+ exam applicants having up to 12 months of hands-on experience in the lab or field before taking the certification exam.


Hardware Requirements:

  • This course can be taken on either a PC or Mac. Mac users are encouraged to have access to a Windows environment on their device.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any webcam with a minimum of 640×480 video pixel resolution – including both external and built-in webcams.
  • A microphone connected to your computer.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Authority to install software on your computer.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment in the correlating portion of the bundle:

  • A+ Guide to IT Technical Support

Please Note: You will receive a digital book if the physical book is on backorder.

CompTIA A+:

Note: The Online Lab System is compatible with PC and Mac computers. All students are provided detailed instructions for setting-up a home virtual lab system as well.

ITIL Foundation:

For online exams:

  • Any webcam with a minimum of 640×480 video pixel resolution – including both external and built-in webcams.
  • A microphone connected to your computer.
  • Authority to install software on your computer.
  • A minimum internet connection speed of 0.350 Mbps.
ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Yes, this course will prepare you for the CompTIA 220-1001, 220-1002 and the ITIL 4 Foundation Certificate exams and you will receive exam vouchers after successful completion of the program and financial obligation.

The CompTIA Certification exams typically update every few years. Please check with an Enrollment Representative to confirm the version listed in the description is current or if a new version is upcoming.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive 9 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."