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it-foundation

IT Foundations

Our professionally produced online training delivers a rich experience – not a re-packaged classroom course. This program combines best practices across ITSM to help those new to IT learn about DevOps, ITIL and PRINCE2 and their benefits for organizations. With this IT Foundations bundle, students will learn the basics of IT service management and project management, as well as how approaches to IT are evolving.

This online program provides you with all that you need to pass the ITIL Foundation, PRINCE2 Foundation, and DevOps Foundation certification exams, including videos, PDF study guides, quizzes, and a practice exam. The registration fee for the ITIL, PRINCE2 and DevOps Foundation exams are included with this program.

12 Months / 60 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

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IT Foundations

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IT Foundations Bundle (Vouchers Included) Details + Objective

Course Code: GES355

You Will Learn
  • Learn about DevOps, ITIL, and PRINCE2
  • Study the basics of IT service management
  • Understand IT project management
  • Discover how the IT industry is evolving
How the course is taught
  • Self-paced, online course
  • 12 months to complete
  • Open enrollment, begin anytime
  • 60 course hours
How you will benefit
  • Understand how IT skills can benefit your organization
  • Prepare for the ITIL, PRINCE2 and DevOps Foundation exams
  • Receive vouchers for corresponding exams
  • Develop the skills needed to act as a leader in the IT industry
IT Foundations Bundle (Vouchers Included) Outline
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ITIL Foundation Part I

Study service management and stakeholders, functions, roles, and processes, and the service lifecycle.

ITIL Foundation Part II

Explore service strategy key concepts, processes, design, transitions, and operations.

DevOps Foundation Part I

Study DevOps Parts 1, 2, and 3. Learn about DevOps and frameworks, culture, and organizational considerations. 

DevOps Foundation Part II

Learn about DevOps practices the first way, IT service management, automation practices, tools, and more.

PRINCE2 Foundation Part I

Cover the principles of PRINCE2 and pre-project preparation.

PRINCE2 Foundation Part II

Know how to initiate a project, manage project delivery, and prepare for the course exam.

Program Details

ITIL Foundation

  1. Introducing ITIL
  2. Service management and stakeholders
  3. Functions, roles and processes
  4. The service lifecycle
  5. Service Strategy key concepts
  6. Service Strategy processes
  7. Service Design key concepts
  8. Service Design processes (1)
  9. Service Design processes (2)
  10. Service Transition processes (1)
  11. Service Transition processes (2)
  12. Service Operation processes
  13. Service Operation functions
  14. CSI
  15. Roles
  16. Technology considerations
  17. Lesson 17: The sample exam


DevOps Foundation

  1. Why DevOps?
  2. Introducing DevOps Part 1
  3. Introducing DevOps Part 2
  4. DevOps and other Frameworks Part 1
  5. DevOps and other Frameworks Part 2
  6. DevOps Culture
  7. Organizational Considerations
  8. DevOps Practices the First Way
  9. DevOps Practices the Second and Third Way
  10. DevOps and IT Service Management Processes
  11. Automation Practices and Tool Categories
  12. Adopting a DevOps Culture
  13. Summary and Exam Preparation


PRINCE2 Foundation

  1. Overview and principles of PRINCE2
  2. Pre-project Preparation
  3. Initiating a project
  4. Managing project delivery
  5. Exam preparation

 

View All Sections
IT Foundations Bundle (Vouchers Included) Instructors
Claire Agutter

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

IT Foundations Bundle (Vouchers Included) Requirements / Prerequisites

There are no prerequisites for this program, other than the technical specifications as listed above.

You can take this program on a PC (Windows XP or higher is required) or a Mac.

The following are the minimum system requirements are necessary to access the lessons

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps

All materials are included in the program.

IT Foundations Bundle (Vouchers Included) Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

Do I have to buy additional materials?

Yes. The PRINCE2 Manual.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the ITIL, PRINCE2 and DevOps Foundation exams after successful completion of the program and financial obligation.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

Can I use a Mac?

Yes.

How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

When can I start the program?

Our programs are all open enrolment. You can register and start the program as soon as you are ready.


Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

Does this program prepare for a certification?

Yes, this program will prepare you for the three Foundation certifications (ITIL, PRINCE2, and DevOps) and you will receive an exam voucher for the ITIL, PRINCE2 and DevOps Foundation exams after successful completion of the program and financial obligation.

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Talk to an admissions counselor
Got other questions? Get in touch with our admissions counselors via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone at (855) 520-6806.