Course Code: GES355
|B.||Service management and stakeholders|
|C.||Functions, roles and processes|
|D.||The service lifecycle|
|E.||Service Strategy key concepts|
|F.||Service Strategy processes|
|G||Service Design key concepts|
|H.||Service Design processes (1)|
|I.||Service Design processes (2)|
|J.||Service Transition processes (1)|
|K.||Service Transition processes (2)|
|L.||Service Operation processes|
|M.||Service Operation functions|
|Q.||The sample exam|
|B.||Introducing DevOps Part 1|
|C.||Introducing DevOps Part 2|
|D.||DevOps and other Frameworks Part 1|
|E.||DevOps and other Frameworks Part 2|
|H.||DevOps Practices the First Way|
|I.||DevOps Practices the Second and Third Way|
|J.||DevOps and IT Service Management Processes|
|K.||Automation Practices and Tool Categories|
|L.||Adopting a DevOps Culture|
|M.||Summary and Exam Preparation|
|A.||Introduction to SIAM|
|B.||Purpose and value|
|C.||The SIAM ecosystem|
|E.||SIAM roadmap part 1|
|F.||SIAM roadmap part 2|
|G||SIAM roadmap part 3|
|H.||SIAM roadmap part 4|
|I.||SIAM roles and responsibilities part 1|
|J.||SIAM roles and responsibilities part 2|
|K.||SIAM roles and responsibilities part 3|
|L.||SIAM practices part 1|
|M.||SIAM practices part 2|
|N.||Processes part 1|
|O.||Processes part 2|
|P||Challenges and risks part 1|
|Q.||Challenges and risks part 2|
|R.||Challenges and risks part 3|
|S.||SIAM and other practices part 1|
|T.||SIAM and other practices part 2|
Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.
There are no prerequisites to take this course.
For online based exams:
The instructional materials required for this course are included in enrollment and will be available online.
AXELOS is an international organization concerned with best practices for industries such as project and program management, IT service management, and cyber security. They seek to develop communities for various facets of best practices and help those communities learn and grow. They do this through various certifications, as well as membership resources such as templates and toolkits. The AXELOS ITIL®, PRINCE2®, MSP®, and RESILIA™ methodologies are globally recognized, and earning a certification in these areas could be the boost your business or IT career needs.
Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.
Yes, this course will prepare you for the three Foundation certifications (ITIL, SIAM, and DevOps). You will receive an exam voucher for the ITIL, SIAM and DevOps Foundation exams after successful completion of the course and financial obligation.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.