Courses Courses Arts and Design Arts and Design Animation Graphic Arts Photography Web Design Business Business Accounting Administrative Communication Finance Marketing and Sales Operations Project Management Small Business Soft Skills Career Online High School Career Online High School Online High School Diploma Computer Applications Computer Applications Autodesk Microsoft QuickBooks Windows Computer Programming Computer Programming Programming Classes Construction and Trades Construction and Trades Construction Environmental and Energy Trades Health and Fitness Health and Fitness Alternative Medicine Dental Fitness Medical Veterinary Wellness Hospitality Hospitality Hospitality Service Information Technology Information Technology Cloud Computing Networking Other Security Language Language Languages Legal Legal Legal Studies Math and Science Math and Science Mathematics and Science Teacher Professional Development Teacher Professional Development Child Development Classroom Technology Math and Science Reading and Writing Test Prep Test Prep Exam Prep Writing Writing Writing and Editing Skill Map How It Works How It Works About ed2go Externship Programs Financial Assistance Corporate Training Find a School Student Blog Military

CONTACT US

(855) 520-6806

See all results for ""

See All Courses

ed2go Information Technology Information Technology IT Foundations Bundle
Return to Information Technology
it-foundations-bundle

IT Foundations Bundle

This online course combines the best practices across ITSM, to help those new to IT learn about DevOps, ITIL and SIAM, with their benefits for organizations. With this IT Foundations bundle, you will learn the basics of IT service management and project management, as well as how approaches to IT are evolving. You will be prepared to pass the ITIL Foundation, SIAM Foundation, and DevOps Foundation certification exams, including videos, PDF study guides, quizzes, and a practice exam. The registration fee for the ITIL, SIAM and DevOps Foundation exams are included with this course.

12 Months / 60 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Association of Executive and Administrative Professionals

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Bundle and Save

Include Voucher: Access to certification exam

Self-paced. Study at your own schedule

No Voucher

Self-paced. Study at your own schedule

Contact Us for additional information

IT Foundations Bundle

Contact Us

Details + Objectives

Course Code: GES355

What You Will Learn
  • Learn about DevOps, ITIL, and SIAM
  • Acquire concepts and practices — including its relationship to Agile, Lean and IT Service Management (ITSM)
  • Service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models
  • Discover how the IT industry is evolving
How the course is taught
  • Self-paced, online course
  • 12 months to complete
  • Open enrollment, begin anytime
  • 60 course hours
How you will benefit
  • Understand how IT skills can benefit your organization
  • Prepare for the ITIL, SIAM and DevOps Foundation exams
  • Receive vouchers for corresponding exams
  • Develop the skills needed to act as a leader in the IT industry

Outline

Expand All
I. ITIL Foundation
  A.   Introducing ITIL
  B.   Service management and stakeholders
  C.   Functions, roles and processes
  D.   The service lifecycle
  E.   Service Strategy key concepts
  F.   Service Strategy processes
  G   Service Design key concepts
  H.   Service Design processes (1)
  I.   Service Design processes (2)
  J.   Service Transition processes (1)
  K.   Service Transition processes (2)
  L.   Service Operation processes
  M.   Service Operation functions
  N.   CSI
  O.   Roles
  P   Technology considerations
  Q.   The sample exam
II. DevOps Foundation
  A.   Why DevOps?
  B.   Introducing DevOps Part 1
  C.   Introducing DevOps Part 2
  D.   DevOps and other Frameworks Part 1
  E.   DevOps and other Frameworks Part 2
  F.   DevOps Culture
  G   Organizational Considerations
  H.   DevOps Practices the First Way
  I.   DevOps Practices the Second and Third Way
  J.   DevOps and IT Service Management Processes
  K.   Automation Practices and Tool Categories
  L.   Adopting a DevOps Culture
  M.   Summary and Exam Preparation
III. SIAM Foundation
  A.   Introduction to SIAM
  B.   Purpose and value
  C.   The SIAM ecosystem
  D.   SIAM structures
  E.   SIAM roadmap part 1
  F.   SIAM roadmap part 2
  G   SIAM roadmap part 3
  H.   SIAM roadmap part 4
  I.   SIAM roles and responsibilities part 1
  J.   SIAM roles and responsibilities part 2
  K.   SIAM roles and responsibilities part 3
  L.   SIAM practices part 1
  M.   SIAM practices part 2
  N.   Processes part 1
  O.   Processes part 2
  P   Challenges and risks part 1
  Q.   Challenges and risks part 2
  R.   Challenges and risks part 3
  S.   SIAM and other practices part 1
  T.   SIAM and other practices part 2
  U.   Exam preparation

Instructors & Support

Claire Agutter

Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac device with a minimum screen display size of 15” (17” widescreen or larger is recommended).

Software Requirements: 

  • This course is preferred with the latest versions of Windows and Mac OS. Although the versions listed below are compatible, it's strongly recommended to have the latest operating system for an optimal experience.
    • PC: Windows 7 or later operating systems.
    • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Software must be installed and fully operational before the course begins.
  • Adobe Flash Player 10. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Other: Email capabilities and access to a personal email account.
  • Headphones (or speakers) connected to your computer, to listen to video tutorials from your computer.

For online based exams:

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.
  • Authority to install software on your computer.
  • A minimum internet connection speed of 0.350 Mbps.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

About Certification

axelos

AXELOS is an international organization concerned with best practices for industries such as project and program management, IT service management, and cyber security. They seek to develop communities for various facets of best practices and help those communities learn and grow. They do this through various certifications, as well as membership resources such as templates and toolkits. The AXELOS ITIL®, PRINCE2®, MSP®, and RESILIA™ methodologies are globally recognized, and earning a certification in these areas could be the boost your business or IT career needs.

FAQs

Expand All
Can I register for a course if I am an international student?

Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.

Does this course prepare for a certification?

Yes, this course will prepare you for the three Foundation certifications (ITIL, SIAM, and DevOps). You will receive an exam voucher for the ITIL, SIAM and DevOps Foundation exams after successful completion of the course and financial obligation.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

Browse All