Courses Courses Arts and Design Arts and Design Animation Graphic Arts Photography Web Design Business Business Accounting Administrative Communication Finance Marketing and Sales Operations Project Management Small Business Soft Skills Computer Applications Computer Applications Autodesk Microsoft QuickBooks Windows Computer Science Computer Science Programming Construction and Trades Construction and Trades Construction Environmental and Energy Trades Health and Fitness Health and Fitness Alternative Medicine Dental Fitness Medical Veterinary Wellness Hospitality Hospitality Hospitality Service Information Technology Information Technology Cloud Computing Networking Other Security Language Language Languages Legal Legal Legal Studies Math and Science Math and Science Mathematics and Science Teacher Professional Development Teacher Professional Development Child Development Classroom Technology Math and Science Reading and Writing Test Prep Test Prep Exam Prep Writing Writing Writing and Editing Skill Map Resources Resources About ed2go Externship Programs Financial Assistance Find a School Blog MyCAA
Arts and Design
Animation
Graphic Arts
Photography
Web Design
 Business
Accounting
Administrative
Communication
Finance
Marketing and Sales
Operations
Project Management
Small Business
Soft Skills
 Computer Applications
Autodesk
Microsoft
QuickBooks
Windows
 Computer Science
Programming
 Construction and Trades
Construction
Environmental and Energy
Trades
 Health and Fitness
Alternative Medicine
Dental
Fitness
Medical
Veterinary
Wellness
 Hospitality
Hospitality Service
 Information Technology
Cloud Computing
Networking
Other
Security
 Language
Languages
 Legal
Legal Studies
 Math and Science
Mathematics and Science
 Teacher Professional Development
Child Development
Classroom Technology
Math and Science
Reading and Writing
 Test Prep
Exam Prep
 Writing
Writing and Editing
Resources
About ed2go Externship Programs Financial Assistance Find a School Blog

CONTACT US

(855) 520-6806

See all results for ""

See All Courses
ed2go Information Technology Information Technology ITIL 4 Foundation (Voucher Included)
Return to Information Technology
itil-4-foundations-vouchers-included

ITIL 4 Foundation (Voucher Included)

As the most widely accepted approach to IT service management, earning your ITIL 4 certification is a vital step in your career as an IT management professional. This course covers key concepts of IT service management to prepare you for the ITIL 4 certification exam. You'll dive into service management, ITIL principles and the service value system (SVS). You will also gain an understanding of the ITIL 4 service management framework and how it adapts to modern technology. The voucher is prepaid access to sit for the ITIL 4 Foundation exam upon eligibility.
3 Months / 20 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

California State University - San Marcos

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

ITIL 4 Foundation (Voucher Included)

Contact Us

Details + Objectives

Course Code: GES3025

What You Will Learn
  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How the practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes
  • How you can integrate ITIL practices into different areas of service management and IT
How the course is taught
  • Self-paced, online course
  • 3 months to complete
  • Open enrollment, begin anytime
  • 20 course hours
How you will benefit
  • Earn a globally recognized certification
  • Know the common language of ITIL and service management terminology
  • Progress to higher level ITIL 4 training with ITIL 4 Foundation

Outline

Expand All
Details
  1. ITIL 4 Foundation
    1. Key Concepts of Service Management
    2. The Guiding Principles of ITIL
    3. Service Management and Value
    4. ITIL Practices Introduction
    5. ITIL Practices Deep Dive
    6. Course Recap and Exam Preparation

Instructors & Support

Claire Agutter

Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.
Requirements

Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Software must be installed and fully operational before the course begins.
  • Adobe Acrobat Reader.

Other:

  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

More About

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

SIAM® is a registered trademark.

DevOps courses are delivered in affiliation with IT Training Zone Ltd.

FAQs

Expand All
Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.
Does this course prepare for a certification?

Yes, this course will prepare you for ITIL 4 Foundation Certification exam.
When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive three (3) months to complete the course.
What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.
Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.
How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

 Browse All

About Certification

AXELOS

AXELOS is an international organization concerned with best practices for industries such as project and program management, IT service management, and cyber security. They seek to develop communities for various facets of best practices and help those communities learn and grow. They do this through various certifications, as well as membership resources such as templates and toolkits. The AXELOS ITIL®, PRINCE2®, MSP®, and RESILIA™ methodologies are globally recognized, and earning a certification in these areas could be the boost your business or IT career needs.