Course Code: GES351
Receive an introduction to RCV, learn about change management, service assets, service validation, request fulfillment, knowledge management, roles and responsibilities, and release and deployment management.
Learn about service portfolio management, catalogue management, level management, demand management, and financial management.
Discuss event management, incident management, request fulfillment, problem management, access management, the service desk, functions and roles, and technology implementation.
Study demand management, capacity management, availability management, information security management, IT service continuity management, and implementation best practices.
Discuss service lifecycle key concepts, communication and stakeholder management, process integration, service management, governance and the organization, measurement, and how to improve service management offerings.
Complete this course by learning about service management visioning, ITSEM assessment, planning, initial wins, design, and transition.
Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.
Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.
You can take this program on a PC (Window XP or higher is required) or a Mac.
The following are the minimum system requirements are necessary to access the lessons:
For Web Based Exams (in addition to the above):
ITIL Capability Expert
The online ITIL Capability Expert training is the perfect way for seasoned IT professionals to prepare for the ITIL Expert certification exam.
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
All of our programs are self-paced and open enrolment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enrol, if they meet certain requirements.
Upon successful completion of the program, you will be awarded a certificate of completion.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have. All tutors are successful, dedicated professionals in IT Service Management.
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
ITIL Capability Expert is geared towards practitioners.
ITIL Lifecycle Expert is geared towards managers and includes one more course than ITIL Capability Expert.
Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle).