Course Code: GES351
Receive an introduction to RCV, learn about change management, service assets, service validation, request fulfillment, knowledge management, roles and responsibilities, and release and deployment management.
Learn about service portfolio management, catalogue management, level management, demand management, and financial management.
Discuss event management, incident management, request fulfillment, problem management, access management, the service desk, functions and roles, and technology implementation.
Study demand management, capacity management, availability management, information security management, IT service continuity management, and implementation best practices.
Discuss service lifecycle key concepts, communication and stakeholder management, process integration, service management, governance and the organization, measurement, and how to improve service management offerings.
Complete this course by learning about service management visioning, ITSEM assessment, planning, initial wins, design, and transition.
Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.
Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.
ITIL Capability Expert
The online ITIL Capability Expert training is the perfect way for seasoned IT professionals to prepare for the ITIL Expert certification exam.
Course Code: GES351
The instructional materials required for this course are included in enrollment and will be available online.
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.
Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle).
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.
ITIL Capability Expert is geared towards practitioners, while ITIL Lifecycle Expert is geared towards managers and includes one more course than ITIL Capability Expert.
AXELOS is an international organization concerned with best practices for industries such as project and program management, IT service management, and cyber security. They seek to develop communities for various facets of best practices and help those communities learn and grow. They do this through various certifications, as well as membership resources such as templates and toolkits. The AXELOS ITIL®, PRINCE2®, MSP®, and RESILIA™ methodologies are globally recognized, and earning a certification in these areas could be the boost your business or IT career needs.