Course Code: GES348
Begin with and introduction to ITIL and discover about service management and stakeholders.
Examine the functions, roles and processes of ITIL and examine the service life cycle.
Examine the key concepts of service strategy and the service strategy process.
Learn about the key concepts of service design and the service design processes.
Explore the processes involved in Service transition.
Learn about the processes involved in Service Operation and how it functions.
Explore the roles of CSI as well as the technology considerations.
Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.
There are no prerequisites.
You can take this program on a PC (Window XP or higher is required) or a Mac.
The following are the minimum system requirements are necessary to access the lessons:
For Web Based Exams (in addition to the above):
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll have three (3) months to complete the program.
The time allotted to complete your program has been calculated based on the number of hours for each program so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have. All tutors are successful, dedicated professionals in IT Service Management.
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.
Our programs are all open enrollment. You can register and start the program within 6 months.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
Yes, this course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.