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ITIL Foundation (Voucher Included)

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment with contingencies in place. 

The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

The ITIL Foundation is a popular qualification sought by employers in IT Service Management, as ITIL is one of the most popular frameworks. This online course will provide you with all that you need to pass the ITIL Foundation certification, including videos, PDF study guides, quizzes, and a practice exam. Upon completion of the program, you will be given a voucher to take the ITIL Foundation Certification exam.

3 Months / 20 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

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Learning Method

Instructor-led Self-Paced: Study at your own schedule

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ITIL Foundation (Voucher Included)

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

ITIL Foundation (Voucher Included) Details + Objective

Course Code: GES348

You Will Learn
  • Learn how to provide technical support
  • Learn to successfully troubleshoot
  • Learn to provide excellent customer service
  • Gain communication skills
  • Learn about Microsoft Windows
How the course is taught
  • Self-paced, online course
  • 3 months to complete
  • Open enrollment, begin anytime
  • 20 course hours
How you will benefit
  • Use IT services to improve, transform, and grow your business
  • Be prepared for a career as a software QA engineer tester, a systems administrator, a systems support specialist, a computer operator, or a management specialist
ITIL Foundation (Voucher Included) Outline
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Introducing ITIL

Begin with and introduction to ITIL and discover about service management and stakeholders.

Functions, roles and processes

Examine the functions, roles and processes of ITIL and examine the service life cycle.

Service Strategy

Examine the key concepts of service strategy and the service strategy process.

Service Design

Learn about the key concepts of service design and the service design processes.

Service Transition

Explore the processes involved in Service transition.

Service Operation

Learn about the processes involved in Service Operation and how it functions.


Explore the roles of CSI as well as the technology considerations.

Program Details
  1.   Lesson 1: Introducing ITIL
  2.   Lesson 2: Service management and stakeholders
  3.   Lesson 3: Functions, roles and processes
  4.   Lesson 4: The service lifecycle
  5.   Lesson 5: Service Strategy key concepts
  6.   Lesson 6: Service Strategy processes
  7.   Lesson 7: Service Design key concepts
  8.   Lesson 8: Service Design processes (1)
  9.   Lesson 9: Service Design processes (2)
  10.   Lesson 10: Service Transition processes (1)
  11.   Lesson 11: Service Transition processes (2)
  12.   Lesson 12: Service Operation processes
  13.   Lesson 13: Service Operation functions
  14.   Lesson 14: CSI
  15.   Lesson 15: Roles
  16.   Lesson 16: Technology considerations
  17.   Lesson 17: The sample exam
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ITIL Foundation (Voucher Included) Instructors
Claire Agutter

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

Prerequisites / Requirements


There are no prerequisites to take this course.


Hardware Requirements: 

  • This program can be taken on either a PC or Mac device.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.

Software Requirements: 

  • Windows XP and later operating systems and the latest version of Internet Explorer, Firefox, Chrome, or Safari browsers. (Although Firefox or Chrome is preferred). Software must be installed and fully operational before the course begins.
  • Authority to install software on your computer.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Other: Email capabilities and access to a personal email account.

Instructional material requirements: 

  • The instructional materials required for this course are included in enrollment.
ITIL Foundation (Voucher Included) Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, since ed2go programs are online, you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

This program is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you’ll receive three (3) months to complete the program.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of course hours. If after a concerted effort, you are still unable to complete your program on time, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

Do I have to buy additional materials?


Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?
There is no facilitator for this program, however support will be offered through email and phone.
Can I use a Mac?


How can I get more information about this program?

If you have additional questions, please feel free to contact us via LIVE CHAT or by calling us at (855) 598-3856. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

Does this program prepare for a certification?

Yes, this course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.

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Got other questions? Get in touch with us via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone (855) 520-6806.