Course Code: GES348
Begin with and introduction to ITIL and discover about service management and stakeholders.
Examine the functions, roles and processes of ITIL and examine the service life cycle.
Examine the key concepts of service strategy and the service strategy process.
Learn about the key concepts of service design and the service design processes.
Explore the processes involved in Service transition.
Learn about the processes involved in Service Operation and how it functions.
Explore the roles of CSI as well as the technology considerations.
Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.
There are no prerequisites to take this course.
Instructional material requirements:
Yes, since ed2go programs are online, you never have to actually travel to the school. Most schools offer telephone or online registration.
This program is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you’ll receive three (3) months to complete the program.
The time allotted to complete your program has been calculated based on the number of course hours. If after a concerted effort, you are still unable to complete your program on time, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
|There is no facilitator for this program, however support will be offered through email and phone.|
If you have additional questions, please feel free to contact us via LIVE CHAT or by calling us at (855) 598-3856. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
Yes, this course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the program and financial obligation.