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ed2go Information Technology Information Technology ITIL Foundation
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ITIL Foundation

ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment with contingencies in place. 

The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.

The ITIL Foundation is a popular qualification sought by employers in IT Service Management, as ITIL is one of the most popular frameworks. This online course will provide you with all that you need to pass the ITIL Foundation certification, including videos, PDF study guides, quizzes, and a practice exam. Upon completion of the course, you will be given a voucher to take the ITIL Foundation Certification exam.

3 Months / 20 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

George Mason University

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

ITIL Foundation

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Details + Objectives

Course Code: GES348

What You Will Learn
  • Learn how to provide technical support
  • Learn to successfully troubleshoot
  • Learn to provide excellent customer service
  • Gain communication skills
  • Learn about Microsoft Windows
How the course is taught
  • Self-paced, online course
  • 3 months to complete
  • Open enrollment, begin anytime
  • 20 course hours
How you will benefit
  • Use IT services to improve, transform, and grow your business
  • Be prepared for a career as a software QA engineer tester, a systems administrator, a systems support specialist, a computer operator, or a management specialist

Outline

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Introducing ITIL

Begin with and introduction to ITIL and discover about service management and stakeholders.

Functions, roles and processes

Examine the functions, roles and processes of ITIL and examine the service life cycle.

Service Strategy

Examine the key concepts of service strategy and the service strategy process.

Service Design

Learn about the key concepts of service design and the service design processes.

Service Transition

Explore the processes involved in Service transition.

Service Operation

Learn about the processes involved in Service Operation and how it functions.

CSI

Explore the roles of CSI as well as the technology considerations.

Details
  1.   Lesson 1: Introducing ITIL
  2.   Lesson 2: Service management and stakeholders
  3.   Lesson 3: Functions, roles and processes
  4.   Lesson 4: The service lifecycle
  5.   Lesson 5: Service Strategy key concepts
  6.   Lesson 6: Service Strategy processes
  7.   Lesson 7: Service Design key concepts
  8.   Lesson 8: Service Design processes (1)
  9.   Lesson 9: Service Design processes (2)
  10.   Lesson 10: Service Transition processes (1)
  11.   Lesson 11: Service Transition processes (2)
  12.   Lesson 12: Service Operation processes
  13.   Lesson 13: Service Operation functions
  14.   Lesson 14: CSI
  15.   Lesson 15: Roles
  16.   Lesson 16: Technology considerations
  17.   Lesson 17: The sample exam
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Instructors & Support

Claire Agutter

Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Authority to install software on your computer.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

About Certification

axelos

AXELOS is an international organization concerned with best practices for industries such as project and program management, IT service management, and cyber security. They seek to develop communities for various facets of best practices and help those communities learn and grow. They do this through various certifications, as well as membership resources such as templates and toolkits. The AXELOS ITIL®, PRINCE2®, MSP®, and RESILIA™ methodologies are globally recognized, and earning a certification in these areas could be the boost your business or IT career needs.

FAQs

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Can I register for a course if I am an international student?

Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.

Does this course prepare for a certification?

Yes, this course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the course and financial obligation.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive three (3) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the course and financial obligation.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

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