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ITIL Lifecycle Expert

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.

You will learn to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place. The online ITIL Expert course is the high quality path and rich experience to ITIL Expert. The registration fee for the ITIL Expert exams are included with this course.

12 Months / 150 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

George Mason University

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Include Voucher: Access to certification exam

Self-paced. Study at your own schedule

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Self-paced. Study at your own schedule

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ITIL Lifecycle Expert

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Details + Objectives

Course Code: GES352

What You Will Learn
  • Use IT to improve and grow your business
  • Increase efficiency in the working environment
  • Master the advanced functions of ITIL
  • Understand how to implement, measure, and improve a process
How the course is taught
  • Self-paced, online course
  • 12 months to complete
  • Open enrollment, begin anytime
  • 150 course hours
How you will benefit
  • Advance your ITIL skills and become an expert on the subject
  • Increase efficiency in the workplace
  • Set yourself apart from competitors by going after an advanced certification

Outline

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ITIL Service Strategy

Receive an introduction to service strategy, learn strategy basics, service economics, utility and warranty, portfolio management, business relationship management, and more.

ITIL Service Operation

Learn about service operation principles and processes through the program’s lifecycle. Explore common SO activities, as well as technology considerations and challenges.

ITIL Service Design

Learn about service management principles and levels, ITSCM, information security management, supplier management, organizing service design, technology considerations, and more.

ITIL Service Transition

Understand service transitions as they pertain to change management, transition planning, knowledge management, communication, stakeholders, and risks.

ITIL Continual Service Improvement

Discover service management as a practice, CSI principles, metrics and measurements, ROI, reporting, assessments, benchmarking, methods and techniques, and implementation practices.

ITIL Management and Implementation

Complete the course by learning about service lifecycle key concepts, communication and stakeholder management, process integration, governance, and ITSM implementation best practices.

Details

I.    ITIL Service Strategy
        A.    Introduction
        B.    Introduction to Service Strategy
        C.    Strategy Basics
        D.    Strategy and Services
        E.    Service Economics
        F.    Utility and Warranty
        G.    Value and Customer Satisfaction
        H.    Service Provider Types and Sourcing
         I.    FMITS Introduction
        J.    FMITS Process Management
        K.    Service Portfolio Management Introduction
        L.    Service Portfolio Management Process Management
        M.    Service Portfolio Management: Defining Services
        N.    SMITS
        O.    Demand Management
        P.    Business Relationship Management Introduction
        Q.    Business Relationship Management Process Management
        R.    Governance
        S.    Organisational Development and Design
        T.    Technology Consideration
        U.    Service Strategy through the Lifecycle
        V.    Challenges, Risks and CSFs
        W.    Sample Exam
        X.    Practice Exams
 

II.    ITIL Service Operation
        A.    Introduction
        B.    Foundation Review
        C.    Introduction to Service Operation
        D.    Service Operation Principles
        E.    Service Operation Processes
        F.    Service Operation through the Lifecycle
        G.    Common SO Activities
        H.    Organising SO
         I.    Organising SO
        J.    Technology Considerations
        K.    Implementing SO
        L.    Challenges, CSFs, and Risks
        M.    Sample Exam
        N.    Practice Exams

III.    ITIL Service Design
        A.    Introduction
        B.    Foundation Review
        C.    Service Management Practice
        D.    Introduction to Service Design
        E.    Service Design Principles
        F.    5 Design Aspects
        G.    BSM and SOA
        H.    Service Catalogue Management
         I.    Service Level Management
        J.    Capacity Management
        K.    Availability Management
        L.    ITSCM
        M.    Information Security Management
        N.    Supplier Management
        O.    Design Coordination
        P.    Technology Related Activities
        Q.    Organising for Service Design
        R.    Consideration of Technology
        S.    Implementation and Improvement
        T.    Sample Exam
        U.    Practice Exams

IV.    ITIL Service Transition
        A.    Introduction
        B.    Foundation Review
        C.    Introduction to Service Transition
        D.    Service Transition Principles
        E.    Transition Planning and Support
        F.    Change Management
        G.    Service Asset and Configuration Management
        H.    Release and Deployment Management
         I.    Service Validation and Testing
        J.    Change Evaluation
        K.    Knowledge Management
        L.    Managing Communication and Commitment
        M.    Managing Organisational and Stakeholder Change
        N.    Stakeholder Management
        O.    Organising for Service Transition
        P.    Technology Consideration
        Q.    Introducing Service Transition
        R.    Challenges, CSFs and Risks
        S.    Sample Exam
        T.    Practice Exams


V.    ITIL Continual Service Improvement
        A.    Introduction
        B.    Foundation Review
        C.    Service Management as a Practice
        D.    Introduction to CSI
        E.    CSI Principles Part 1
        F.    CSI Principles Part 2
        G.    7 Step Improvement Process
        H.    CSI through the Lifecycle
         I.    Service Measurement
        J.    Metrics and Measurement
        K.    ROI and the Business Case
        L.    Reporting, SLM and the Business
        M.    Assessments and Benchmarking
        N.    Measurement and Reporting Frameworks and the Deming Cycle
        O.    Supporting Methods and Techniques
        P.    Organising for CSI
        Q.    CSFs, Challenges and Risks
        R.    Implementing CSI
        S.    Technology Considerations
        T.    Sample Exam
        U.    Practice Exams

VI.    ITIL Managing Across the Lifecycle
        A.    Service Lifecycle Key Concepts
        B.    Communication and Stakeholder Management
        C.    Process Integration Across the Lifecycle
        D.    Managing Services Across the Lifecycle
        E.    Governance and the Organisation
        F.    Measurement
        G.    Implementing and Improving Service Management
        H.    Sample Exam
         I.    Practice Exams

VII.    Implementing ITSM
        A.    IT Service Management Visioning
        B.    ITSM Assessment
        C.    ITSM Planning
        D.    ITSM Initial Wins
        E.    ITSM Design
        F.    ITSM Transition
        G.    Ongoing Improvement

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Instructors & Support

Claire Agutter

Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.

Requirements

Prerequisites / Requirements

Prerequisites:

Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Authority to install software on your computer.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Advanced Career Training

ITIL Foundation

with Claire Agutter

This online training course is geared towards students who are new to ITIL and those with ITIL experience looking to achieve a globally recognized certification.

Course Code: GES348

  • Finance Options Available
  • 20 Course Hrs
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

About Certification

axelos

AXELOS is an international organization concerned with best practices for industries such as project and program management, IT service management, and cyber security. They seek to develop communities for various facets of best practices and help those communities learn and grow. They do this through various certifications, as well as membership resources such as templates and toolkits. The AXELOS ITIL®, PRINCE2®, MSP®, and RESILIA™ methodologies are globally recognized, and earning a certification in these areas could be the boost your business or IT career needs.

FAQs

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Can I register for a course if I am an international student?

Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.

Does this course prepare for a certification?

Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle).

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

What is the difference between ITIL Capability Expert and ITIL Lifecycle Expert?

ITIL Capability Expert is geared towards practitioners.

ITIL Lifecycle Expert is geared towards managers and includes one more course than ITIL Capability Expert.

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