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ed2go Information Technology Other ITIL Lifecycle Expert
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itil-training-online

ITIL Lifecycle Expert

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.

You will learn to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place. The online ITIL Expert program is the high quality path and rich experience to ITIL Expert. The registration fee for the ITIL Expert exams are included with this program.

12 Months / 150 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

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ITIL Lifecycle Expert

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ITIL Lifecycle Expert (Vouchers Included) Details + Objective

Course Code: GES352

You Will Learn
  • Use IT to improve and grow your business
  • Increase efficiency in the working environment
  • Master the advanced functions of ITIL
  • Understand how to implement, measure, and improve a process
How the course is taught
  • Self-paced, online course
  • 12 months to complete
  • Open enrollment, begin anytime
  • 150 course hours
How you will benefit
  • Advance your ITIL skills and become an expert on the subject
  • Increase efficiency in the workplace
  • Set yourself apart from competitors by going after an advanced certification
ITIL Lifecycle Expert (Vouchers Included) Outline
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ITIL Service Strategy

Receive an introduction to service strategy, learn strategy basics, service economics, utility and warranty, portfolio management, business relationship management, and more.

ITIL Service Operation

Learn about service operation principles and processes through the program’s lifecycle. Explore common SO activities, as well as technology considerations and challenges.

ITIL Service Design

Learn about service management principles and levels, ITSCM, information security management, supplier management, organizing service design, technology considerations, and more.

ITIL Service Transition

Understand service transitions as they pertain to change management, transition planning, knowledge management, communication, stakeholders, and risks.

ITIL Continual Service Improvement

Discover service management as a practice, CSI principles, metrics and measurements, ROI, reporting, assessments, benchmarking, methods and techniques, and implementation practices.

ITIL Management and Implementation

Complete the course by learning about service lifecycle key concepts, communication and stakeholder management, process integration, governance, and ITSM implementation best practices.

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ITIL Lifecycle Expert (Vouchers Included) Instructors
Claire Agutter

Claire Agutter, lead tutor, is passionate about all things IT service management and brings this to her role as lead tutor. Using her background as an IT service management practitioner and consultant, Claire and her team manage the courses we add to the site to make sure they will support the careers of our customers.

ITIL Lifecycle Expert (Vouchers Included) Requirements / Prerequisites

Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.

You can take this program on a PC (Window XP or higher is required) or a Mac.

The following are the minimum system requirements are necessary to access the lessons:

  • A Web Browser (IE 8 and above or Firefox) with Adobe Flash Player installed. (Flash Player 10 recommended)
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials
  • Minimum specification of 128 MB (256MB recommended) RAM and a minimum of a 500MHz Processor
  • Minimum Screen Display Size of 15” (17” widescreen or above recommended)
  • Headphones or speakers connected to your computer – to listen to video tutorials

For Web Based Exams (in addition to the above):

  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams
  • A microphone connected to your computer
  • Authority to install software on your computer
  • A minimum internet connection speed of 0.350 Mbps
Advanced Career Training

ITIL Foundation

with Claire Agutter

This online training program is geared towards students who are new to ITIL and those with ITIL experience looking to achieve a globally recognized certification.

  • Financial Assistance Available*
  • 3 Months / 20 Course Hrs
ITIL Lifecycle Expert (Vouchers Included) Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrolment, so you can start them when you want and finish them at your own pace. When you register, you’ll have twelve (12) months to complete the program.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

Do I have to buy additional materials?

No.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enrol, if they meet certain requirements.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counsellors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?

You will be given access to a team of tutors who are available via e-mail. They will answer any questions you may have. All tutors are successful, dedicated professionals in IT Service Management.

What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

Can I use a Mac?

Yes.

How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.


Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

What is the difference between ITIL Capability Expert and ITIL Lifecycle Expert?

ITIL Capability Expert is geared towards practitioners.
ITIL Lifecycle Expert is geared towards managers and includes one more course than ITIL Capability Expert.

Does this program prepare for a certification?

Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle).

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Talk to an admissions counselor
Got other questions? Get in touch with our admissions counselors via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone at (855) 520-6806.