ITIL Lifecycle Expert (Vouchers Included)

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety.

You will learn to use IT as a way to improve, transform and grow the business, as well as create a more efficient working environment with contingencies in place. The online ITIL Expert course is the high quality path and rich experience to ITIL Expert. This course offers enrollment with or without a voucher. The voucher is...

12 Months / 150 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Course code: GES352

What you will learn

  • Use IT to improve and grow your business
  • Increase efficiency in the working environment
  • Master the advanced functions of ITIL
  • Understand how to implement, measure, and improve a process

How you will benefit

  • Advance your ITIL skills and become an expert on the subject
  • Increase efficiency in the workplace
  • Set yourself apart from competitors by going after an advanced certification

How the course is taught

  • Self-paced, online course
  • 12 Months to complete
  • Open enrollment, begin anytime
  • 150 course hours
  1. ITIL Service Strategy
    1. Introduction
    2. Introduction to Service Strategy
    3. Strategy Basics
    4. Strategy and Services
    5. Service Economics
    6. Utility and Warranty
    7. Value and Customer Satisfaction
    8. Service Provider Types and Sourcing
    9. FMITS Introduction
    10. FMITS Process Management
    11. Service Portfolio Management Introduction
    12. Service Portfolio Management Process Management
    13. Service Portfolio Management: Defining Services
    14. SMITS
    15. Demand Management
    16. Business Relationship Management Introduction
    17. Business Relationship Management Process Management
    18. Governance
    19. Organisational Development and Design
    20. Technology Consideration
    21. Service Strategy through the Lifecycle
    22. Challenges, Risks and CSFs
    23. Sample Exam
    24. Practice Exams
  2. ITIL Service Operation
    1. Introduction
    2. Foundation Review
    3. Introduction to Service Operation
    4. Service Operation Principles
    5. Service Operation Processes
    6. Service Operation through the Lifecycle
    7. Common SO Activities
    8. Organising SO
    9. Organising SO
    10. Technology Considerations
    11. Implementing SO
    12. Challenges, CSFs, and Risks
    13. Sample Exam
    14. Practice Exams
  3. ITIL Service Design
    1. Introduction
    2. Foundation Review
    3. Service Management Practice
    4. Introduction to Service Design
    5. Service Design Principles
    6. 5 Design Aspects
    7. BSM and SOA
    8. Service Catalogue Management
    9. Service Level Management
    10. Capacity Management
    11. Availability Management
    12. ITSCM
    13. Information Security Management
    14. Supplier Management
    15. Design Coordination
    16. Technology Related Activities
    17. Organising for Service Design
    18. Consideration of Technology
    19. Implementation and Improvement
    20. Sample Exam
    21. Practice Exams
  4. ITIL Service Transition
    1. Introduction
    2. Foundation Review
    3. Introduction to Service Transition
    4. Service Transition Principles
    5. Transition Planning and Support
    6. Change Management
    7. Service Asset and Configuration Management
    8. Release and Deployment Management
    9. Service Validation and Testing
    10. Change Evaluation
    11. Knowledge Management
    12. Managing Communication and Commitment
    13. Managing Organisational and Stakeholder Change
    14. Stakeholder Management
    15. Organising for Service Transition
    16. Technology Consideration
    17. Introducing Service Transition
    18. Challenges, CSFs and Risks
    19. Sample Exam
    20. Practice Exams
  5. ITIL Continual Service Improvement
    1. Introduction
    2. Foundation Review
    3. Service Management as a Practice
    4. Introduction to CSI
    5. CSI Principles Part 1
    6. CSI Principles Part 2
    7. 7 Step Improvement Process
    8. CSI through the Lifecycle
    9. Service Measurement
    10. Metrics and Measurement
    11. ROI and the Business Case
    12. Reporting, SLM and the Business
    13. Assessments and Benchmarking
    14. Measurement and Reporting Frameworks and the Deming Cycle
    15. Supporting Methods and Techniques
    16. Organising for CSI
    17. CSFs, Challenges and Risks
    18. Implementing CSI
    19. Technology Considerations
    20. Sample Exam
    21. Practice Exams
  6. ITIL Managing Across the Lifecycle
    1. Service Lifecycle Key Concepts
    2. Communication and Stakeholder Management
    3. Process Integration Across the Lifecycle
    4. Managing Services Across the Lifecycle
    5. Governance and the Organisation
    6. Measurement
    7. Implementing and Improving Service Management
    8. Sample Exam
    9. Practice Exams
  7. Implementing ITSM
    1. IT Service Management Visioning
    2. ITSM Assessment
    3. ITSM Planning
    4. ITSM Initial Wins
    5. ITSM Design
    6. ITSM Transition
    7. Ongoing Improvement

Claire Agutter is passionate about all things IT service management and brings this to her role as an instructor. Using her background as an IT service management practitioner and consultant, Agutter manages a number of courses to ensure they directly support career goals.


Candidates need to have an ITIL Foundation certificate in order to enroll to the ITIL Expert training.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.
  • A reliable Internet connection of at least 1 Mbps – to view video tutorials.
  • Headphones or speakers connected to your computer – to listen to video tutorials.
  • Any web cam with a minimum of 640×480 video pixel resolution – including both external and built-in web cams.
  • A microphone connected to your computer.

Software Requirements:

  • PC: Windows 8 or newer.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Authority to install software on your computer.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Yes, you will be prepared for the ITIL Expert Lifecycle Intermediates (ITIL Service Strategy, ITIL Service Operation, ITIL Service Design, ITIL Service Transition, ITIL Continual Service Improvement) and MALC (ITIL Managing Across the Lifecycle). 

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

ITIL Capability Expert is geared towards practitioners.

AXELOS is an international organization concerned with best practices for industries such as project and program management, IT service management, and cyber security. They seek to develop communities for various facets of best practices and help those communities learn and grow. They do this through various certifications, as well as membership resources such as templates and toolkits. The AXELOS ITIL®, PRINCE2®, MSP®, and RESILIA™ methodologies are globally recognized, and earning a certification in these areas could be the boost your business or IT career needs.