Cisco CCNP Collaboration: CLCOR & CLICA (Vouchers Included)

The Implementing Cisco Collaboration Core Technologies (CLCOR) course provides you with skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.

In the Implementing Cisco Collaboration Applications (CLICA) course, you will learn...

6 Months / 80 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

University of the District of Columbia

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Cisco CCNP Collaboration: CLCOR & CLICA (Vouchers Included)

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Course code: GES3064

What you will learn


  • Describe the Cisco Collaboration solutions architecture
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
  • Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
  • Implement Cisco Unified Communications Manager provisioning features
  • Describe the different codecs and how they are used to transform analog voice into digital streams
  • Describe a dial plan, and explain call routing in Cisco Unified Communications Manager
  • Implement Public Switched Telephone Network (PSTN) access using MGCP gateways
  • Implement a Cisco gateway for PSTN access
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement globalized call routing within a Cisco Unified Communications Manager cluster
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Describe Cisco Instant Messaging and Presence, including call flows and protocols
  • Describe and configure endpoints and commonly required features
  • Configure and troubleshoot Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection call handlers
  • Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define QoS and its models
  • Implement classification and marking
  • Configure classification and marking options on Cisco Catalyst® switches


  • Configure and utilize the Single Sign-On application
  • Describe Cisco Unity Connection
  • Describe the CUC multicluster operation
  • Configure on-prem Cisco Unified Instant Message and Presence
  • Configure call operation and rules in Unity Connection
  • Implement toll fraud prevention
  • Describe Cisco Unified Attendant Console
  • Configure and troubleshoot Cisco Jabber

How you will benefit

  • You will be prepared to sit for the Cisco CCNP Collaboration core exam: 350-801 CLCOR: Implementing and Operating Cisco Collaboration Core Technologies
  • You will be prepared to sit for the Cisco CCNP Security concentration exam: 300-810 CLICA: Implementing Cisco Collaboration Applications

How the course is taught

  • Self-paced, online course
  • 6 Months to complete
  • Open enrollment, begin anytime
  • 80 course hours
  1. Overview of Infrastructure and Design
    1. Traditional Voice Versus Unified Voice
  2. Overview of Cisco Collaborations
    1. Overview of Cisco Collaborations Architecture
    2. Understanding Cisco IP Phones
    3. Voice Port Codec and DSP
    4. Introduction to Cisco Unified CM Deployment Model
    5. Overview of Installation & Hardware Platform
    6. Getting Started with GUI and Initial Configuration
    7. Overview and Configuration of SSL Certificate for Collaboration
    8. Deployment of SIP and SCCP Endpoint
    9. Deployment of Cisco Collaboration Features
  3. Voice Gateways & Trunks
    1. Deployment & Configurations of H323 Gateways and Trunks
    2. Deployment & Configurations of MGCP Gateway
    3. Deployment & Configurations of Call Routing
  4. Understanding & Configuring Call Routing
    1. Understanding Call Routing Digit Analysis and Calling Privileges
    2. Configure Globalized Call Routing in Cisco Unified CM
    3. Describe Mobile and Remote Access
  5. Cisco Unity Connection
    1. Overview and Configure these in Cisco Unity Connection
    2. Understanding Features in Cisco Unity Connection
  6. Describe Cisco Unified IM & P Protocols and Deployment
    1. Deploy Cisco Jabber on Premises
  7. Describe Problems That Can Lead to Poor Voice and Video Quality
  8. Troubleshooting Cisco Collaboration
    1. Troubleshooting Cisco Unity Connection Integration
  9. Single Sign-On (SSO) for Collaboration Applications
    1. Introduction to Single Sign-On
    2. Types of SSO
    3. Configuring SSO
    4. Introduction to SAML SSO
  10. Configuring Cisco Unified IM and Presence
    1. Introduction to Cisco Unity Connection
    2. Introduction to CUC multicluster operation
    3. Configuring on-prem Cisco Unified Instant Message and Presence
    4. Troubleshooting on prem Cisco Unified Instant Message and Presence
  11. Configuring Cisco Unity Connection and Cisco Unity Express
    1. Configuring call operation and rules in Cisco Unity Connection
    2. Troubleshoot Cisco Unity Connection
    3. Implementing toll fraud prevention
    4. Configuring Cisco Unity Express integration to Cisco Unified Communications Manager Express
  12. Application Clients
    1. Introduction to Cisco Unified Attendant Console
    2. Configuring service discovery
    3. Configuring Jabber client installation switches
    4. Troubleshooting Cisco Jabber

Faisal Khan

Faisal Khan is an expert in Cisco telephony and collaboration and the world of AWS, holding many certifications with their cloud technologies. These credentials include Cisco CCIE Collaboration, Cisco CCNP, Cisco CCNA, and AWS Solutions Architect.

In addition to his certifications, Faisal has expert knowledge in the following areas: Cisco Collaboration, Amazon AWS, Cisco UCCE/UCCX, and Cisco networking.

Faisal is deeply interested in understanding technologies at the most granular level.


There are no prerequisites for the course or exams, but it is highly recommended that you have:

  • Completed a Cisco CCNA course and/or exam, or have equivalent experience
  • Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment


Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word Online
  • Adobe Acrobat Reader
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Yes, you will be prepared to sit for the Cisco CCNP Collaboration exams: CLCOR and CLICA.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive 6 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."