Courses Courses Arts and Design Arts and Design Animation Graphic Arts Photography Web Design Business Business Accounting Administrative Communication Finance Marketing and Sales Operations Project Management Small Business Soft Skills Career Online High School Career Online High School Online High School Diploma Computer Applications Computer Applications Autodesk Microsoft QuickBooks Windows Computer Programming Computer Programming Programming Classes Construction and Trades Construction and Trades Construction Environmental and Energy Trades Health and Fitness Health and Fitness Alternative Medicine Dental Fitness Medical Veterinary Wellness Hospitality Hospitality Hospitality Service Information Technology Information Technology Cloud Computing Networking Other Security Language Language Languages Legal Legal Legal Studies Math and Science Math and Science Mathematics and Science Teacher Professional Development Teacher Professional Development Child Development Classroom Technology Math and Science Reading and Writing Test Prep Test Prep Exam Prep Writing Writing Writing and Editing Skill Map Resources Resources About ed2go Externship Programs Financial Assistance Find a School Blog Military


(855) 520-6806

See all results for ""

See All Courses

ed2go Legal Online Legal Studies Certificate in Workplace Mediation
Return to Online Legal Studies

Certificate in Workplace Mediation

This course provides you with the skills necessary to become a workplace mediation professional. It provides training in the INACCORD® conflict resolution model and offers you the chance to practice your skills through simulated roleplaying exercises. You will learn the three phases that are used in the INACCORD® model: the pre-interview, the mediation procedure, and the post-interview. Additionally, this course includes access to online discussions, critical analysis papers, and an experienced professional mentor that will help you to deepen your understanding of conflict resolution and guide you through the practice and application of the curriculum. Upon successful completion Mediators Without Borders will award you individual certifications in Mediation, Applied Mediation Practice, and Workplace Mediation, as well as a professional certificate as a Workplace Mediator. A final exam is optional at the end of the course.

6 Months / 200 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Northwest Iowa Community College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method


Self-Paced. Study on your own schedule

Contact Us for additional information

Certificate in Workplace Mediation

Contact Us

Details + Objectives

Course Code: GES426

What You Will Learn
  • Articulate the use of the INACCORD® Conflict Analysis model for use in mediation
  • Examine the Three Phases and Four Stages of the INACCORD® model
  • Explore the pre-interview and post-interview phases of the INACCORD® mediation model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply INACCORD® surveys to simulated cases and analyze the results
  • Examine and apply the INACCORD® model to the most common workplace disputes
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 200 course hours
How you will benefit
  • Receive four individual certificates in Mediation, Applied Mediation Practice, Workplace Mediation and Professional Workplace Mediator
  • Prepare yourself for a rewarding mediator or arbitrator career in state and local government, within the finance and insurance industry, or in private practice
  • Develop effective conflict resolution skills that can be used as the workplace or in your personal life


Expand All
Mediation Certificate

Receive an overview of the INACCORD® conflict analysis model. Understand the justice and alternative dispute resolution methods.

Mediation Certificate (Continued)

Learn parts one and two of the program’s touchstone skills module. You’ll also understand how to craft the memorandum of agreement, special issues in mediation, and legal processes and ethics.

Applied Practice

Understand how to use INACCORD® conflict analysis in practice. Learn about the touchstone skills in practice and how to initiate a demo practice.

Applied Practice (Continued)

Learn how to facilitate a phase two, stage one intervention. Explore other levels of interventions and how to handle ethical dilemmas and mitigation.

Workplace Mediation Certificate

Dive into an overview of workplace conflict resolution. You’ll learn how conflict analysis models can be applied to the workplace and how to handle law and workplace conflict.

Workplace Mediation (Continued)

Complete the course by understanding the best course of action to take when faced with workplace discrimination, how to handle termination, employee disputes, labor and union disputes, and workplace violence.


I.    Mediation Certificate
                A.    Justice and Alternative Dispute Resolution
                B.    Overview of  INACCORD® Conflict Analysis Model
                C.    Phases and Stages of the INACCORD® Conflict Analysis Model
                D.    The Touchstone Skills Part
                E.    The Touchstone Skills Part II
                F.    Crafting the Memorandum of Agreement
                G.    Special Issues in Mediation
                H.    Legal Processes and Ethics
II.    Applied Practice
                A.     INACCORD®  Conflict Analysis in Practice
                B.    Touchstone Skills in Practice
                C.     INACCORD® Demo Practice
                D.    Facilitating  INACCORD® Phase Two, Stage 1 Interventions
                E.    Facilitating the InAccord® Caucus
                F.     INACCORD® Phase Two, Stages 2 & 3 Interventions
                G.    INACCORD®  Phase Two, Stage 4 Interventions
                H.    Ethical Dilemmas and Mitigation
III.    Workplace Mediation Certificate
                A.    Overview of Workplace Conflict Resolution
                B.     INACCORD® Conflict Analysis model applied Workplace Disputes
                C.    Law and Workplace Conflict
                D.    Workplace Discrimination
                E.    Termination and Other Employee Disputes
                F.    Labor and Union Disputes
                G.    Workplace Violence
                H.    Ethics in the Resolution of Workplace Disputes

View All Sections

Instructors & Support

Brian Luther

Brian Luther is a Colorado licensed attorney and certified mediator and arbitrator. He has more than 15 years of mediation and dispute resolution experience. He spent eight years supervising and mentoring attorneys at LexisNexis, a leading legal research corporation and over five years as Lead Trainer and Internship Supervisor for Mediators Without Borders. Luther presides as an impartial Hearing Officer for the City of Longmont, Colorado and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals. He is a graduate of Rutgers University and has a law degree from the New England School of Law.

Naseem Ghaffari

Naseem Ghaffari, JD assists with investigations related to employee relations issues, while effectively and accurately maintaining confidential employee relations. She monitors precedents and manages consistency in EEO practices: Including critical incident management, investigations, contract negotiations, and resolution recommendations. Naseem has 7+ years’ experience resolving disputes in the workplace and international environments and has extensive investigative experience. She is an expert in negotiations, bargaining, and mediation resulting in favorable agreements and contract terms. In order to do so, she fosters reconciliations to improve organizational effectiveness and employee performance. Most recently, she worked in the public sector as an Employee Relations, EEO and ADA consultant. In addition to this, she holds a Juris Doctorate, has a Masters Certification in International Conflict Resolution and Mediation, and is a Certified California Mediator.




You must be able to use a browser and Microsoft Word to complete the assignments and navigate the online campus. You should have basic computer skills and be comfortable navigating the Internet and using email. You must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation and restorative justice.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.
  • You need a microphone to participate in the role play practices.

Software Requirements: 

  • PC: Windows Vista or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word (not included in enrollment).
  • Windows Media Player.
  • Skype.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment: 

  • Touchstone Skills for Authentic Communication
  • In Justice, INACCORD® 
  • The Essential Guide to Workplace Mediation and Conflict Resolution
  • Managing conflict: A practical guide to resolution in the workplace

About Certification


Mediators Without Borders has been successfully resolving conflicts since 1994, saving individuals and organizations time, money, and stress. They provide consultation and services for industries from aviation to healthcare, and have put their decades of knowledge to use creating certification programs as well. Certified Family Mediator, Certified Workplace Mediator, and Certified Healthcare and Eldercare Mediator are just a few of the courses you can take that have been certified by Mediators Without Borders, so you know you’re getting the best.


Expand All
Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, this course prepares you to sit for the InAccord Certified Mediator and Arbitrator exam. The exam is one of three parts to certification. The other requirements are role play practice which you will log as part of your applied practice course and the submission of surveys and other documentation from ten volunteer or live cases.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.

What is the difference between a mediator and an arbitrator?

A mediator is a professional who acts as a neutral party helping two or more people in conflict come to a collaborative, negotiated agreement that is referred to a Memorandum of Agreement. An arbitrator is a professional who acts as a neutral party but, unlike the mediator, functions more like a judge, hearing evidence and witnesses and then rendering an award to one party.

There are a lot of mediation trainings out there. What sets this apart from the others?

This is one of the most comprehensive mediation and arbitration distance learning course available with online learning that includes role play practice.
The proprietary InAccord® Conflict Analysis model is only available through this training, and offers students the following:

•  A psychologically based empirical research model that tracks the role of emotions in conflict and client satisfaction and understanding at every stage of the ADR process
•  The ability to recognize the emotional state of individual disputants in order to determine whether to use a relational approach with all parties in the same room or a directive approach that involves starting the sessions with disputants in separate rooms until a balance of emotions between disputants is achieved.

Does this course qualify for me to practice in my state?

There are no state requirements for the practice of mediation or arbitration in workplaces or other private settings. Graduates of this course learn an empirically based model of conflict resolution that is applicable in workplaces and in other settings that require domestic and community mediation and arbitration. Additional subject matter knowledge may be required to practice mediation or arbitration in non-workplace, specific settings (such as state divorce law for practicing divorce mediation).

Some states require specific qualifications for performing mediation or arbitration in court-based environments.

Are there any internship/externship opportunities?

Upon successful completion of the course, you may choose to submit an application to Mediators Without Borders to be considered for a referral network to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer.

What is the typical demographic/target audience for this course?

Mediation is a profession that is open to anyone with the desire to learn to negotiate, to facilitate others’ negotiations, or to mediate simple and complex disputes.

Browse All