Course Code: GES426
Receive an overview of the INACCORD® conflict analysis model. Understand the justice and alternative dispute resolution methods.
Learn parts one and two of the program’s touchstone skills module. You’ll also understand how to craft the memorandum of agreement, special issues in mediation, and legal processes and ethics.
Understand how to use INACCORD® conflict analysis in practice. Learn about the touchstone skills in practice and how to initiate a demo practice.
Learn how to facilitate a phase two, stage one intervention. Explore other levels of interventions and how to handle ethical dilemmas and mitigation.
Dive into an overview of workplace conflict resolution. You’ll learn how conflict analysis models can be applied to the workplace and how to handle law and workplace conflict.
Complete the course by understanding the best course of action to take when faced with workplace discrimination, how to handle termination, employee disputes, labor and union disputes, and workplace violence.
I. Mediation Certificate
A. Justice and Alternative Dispute Resolution
B. Overview of INACCORD® Conflict Analysis Model
C. Phases and Stages of the INACCORD® Conflict Analysis Model
D. The Touchstone Skills Part
E. The Touchstone Skills Part II
F. Crafting the Memorandum of Agreement
G. Special Issues in Mediation
H. Legal Processes and Ethics
II. Applied Practice
A. INACCORD® Conflict Analysis in Practice
B. Touchstone Skills in Practice
C. INACCORD® Demo Practice
D. Facilitating INACCORD® Phase Two, Stage 1 Interventions
E. Facilitating the InAccord® Caucus
F. INACCORD® Phase Two, Stages 2 & 3 Interventions
G. INACCORD® Phase Two, Stage 4 Interventions
H. Ethical Dilemmas and Mitigation
III. Workplace Mediation Certificate
A. Overview of Workplace Conflict Resolution
B. INACCORD® Conflict Analysis model applied Workplace Disputes
C. Law and Workplace Conflict
D. Workplace Discrimination
E. Termination and Other Employee Disputes
F. Labor and Union Disputes
G. Workplace Violence
H. Ethics in the Resolution of Workplace Disputes
Brian Luther is a Colorado licensed attorney and certified mediator and arbitrator. He has more than 15 years of mediation and dispute resolution experience. He spent eight years supervising and mentoring attorneys at LexisNexis, a leading legal research corporation and over five years as Lead Trainer and Internship Supervisor for Mediators Without Borders. Luther presides as an impartial Hearing Officer for the City of Longmont, Colorado and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals. He is a graduate of Rutgers University and has a law degree from the New England School of Law.
Naseem Ghaffari, JD assists with investigations related to employee relations issues, while effectively and accurately maintaining confidential employee relations. She monitors precedents and manages consistency in EEO practices: Including critical incident management, investigations, contract negotiations, and resolution recommendations. Naseem has 7+ years’ experience resolving disputes in the workplace and international environments and has extensive investigative experience. She is an expert in negotiations, bargaining, and mediation resulting in favorable agreements and contract terms. In order to do so, she fosters reconciliations to improve organizational effectiveness and employee performance. Most recently, she worked in the public sector as an Employee Relations, EEO and ADA consultant. In addition to this, she holds a Juris Doctorate, has a Masters Certification in International Conflict Resolution and Mediation, and is a Certified California Mediator.
Students must be able to use a browser and Microsoft Word to complete the assignments and navigate the online campus. Students should have basic computer skills and be comfortable navigating the Internet and using email. Students must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation and restorative justice.
The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:
Mediators Without Borders has been successfully resolving conflicts since 1994, saving individuals and organizations time, money, and stress. They provide consultation and services for industries from aviation to healthcare, and have put their decades of knowledge to use creating certification programs as well. Certified Family Mediator, Certified Workplace Mediator, and Certified Healthcare and Eldercare Mediator are just a few of the courses you can take that have been certified by Mediators Without Borders, so you know you’re getting the best.
Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.
Yes, this course prepares you to sit for the InAccord Certified Mediator and Arbitrator exam. The exam is one of three parts to certification. The other requirements are role play practice which you will log as part of your applied practice course and the submission of surveys and other documentation from ten volunteer or live cases.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.
A mediator is a professional who acts as a neutral party helping two or more people in conflict come to a collaborative, negotiated agreement that is referred to a Memorandum of Agreement. An arbitrator is a professional who acts as a neutral party but, unlike the mediator, functions more like a judge, hearing evidence and witnesses and then rendering an award to one party.
This is one of the most comprehensive mediation and arbitration distance learning course available with online learning that includes role play practice.
The proprietary InAccord® Conflict Analysis model is only available through this training, and offers students the following:
• A psychologically based empirical research model that tracks the role of emotions in conflict and client satisfaction and understanding at every stage of the ADR process
• The ability to recognize the emotional state of individual disputants in order to determine whether to use a relational approach with all parties in the same room or a directive approach that involves starting the sessions with disputants in separate rooms until a balance of emotions between disputants is achieved.
In 2011, Alternative Dispute Resolution (ADR) paid out 4.6 billion dollars in industry wages. Mediation and Arbitration accounts for over 64% of the industry income. According to a leading market research company, IBIS World, the future for ADR firms is promising. Post-recession recoveries, while slow, will eventually increase revenue at an average rate of 2.8% per year through 2016. ADR has low capital intensity meaning that most of the revenue is spent on labor; for every $1 spent on labor, only $0.02 is spent in capital expenditures.
Salaries vary based on geographic region and industry specialization. According to a leading recruitment company, arbitrators and mediators make an average salary of about $65,000 per year. (Recruiter.com). In some states, such as Virginia, the salary can top $135,000 per year. According to the U.S. Department of Labor, Bureau of Labor Statistics, earnings for mediators and arbitrators range from $28,090 to $102,202 per year with median annual wages estimated at $49,490.
There are no state requirements for the practice of mediation or arbitration in workplaces or other private settings. Graduates of this course learn an empirically based model of conflict resolution that is applicable in workplaces and in other settings that require domestic and community mediation and arbitration. Additional subject matter knowledge may be required to practice mediation or arbitration in non-workplace, specific settings (such as state divorce law for practicing divorce mediation).
Some states require specific qualifications for performing mediation or arbitration in court-based environments.
Upon successful completion of the course, you may choose to submit an application to Mediators Without Borders to be considered for a referral network to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer.
Mediation is a profession that is open to anyone with the desire to learn to negotiate, to facilitate others’ negotiations, or to mediate simple and complex disputes.