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ed2go Legal Legal Studies Certified Healthcare and Eldercare Mediator
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Certified Healthcare and Eldercare Mediator

As a Certified Healthcare and Eldercare mediator you will improve your soft skills and conflict resolution abilities for your current position or advancement at work, enhance your resume as you seek new employment or help to open or apply to work within a Mediators Without Borders service location. In this highly comprehensive program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes. The program provides training in the InAccord® Conflict Analysis model for mediation combined with an applied practice that includes simulated role plays. The program concludes with a course of focused study in Healthcare and Eldercare disputes. The specialization course focuses on health and eldercare issues such as bioethics, patient/family and provider disputes, internal workplace staff disputes and common issues of billing and insurance, eldercare abuse and competency and the growing effectiveness of appropriate apologies in medical errors that avert litigation.

Students who successfully complete this program, may choose to sit for the Certified Mediator and Arbitrator exam after completion of the add-on course, In Accord Arbitration or self-study using purchased course materials. Upon successful completion of the Program, you may choose to submit an application to an existing Mediators Without Borders Location to be considered to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

6 Months / 240 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

George Mason University

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Finance Options Available*

Learning Method

Instructor-led Self-Paced: Study on your own schedule.

Contact Us

Certified Healthcare and Eldercare Mediator

Learning Method

Instructor-led Self-Paced: Study on your own schedule.

Contact Us

Details + Objectives

Course Code: GES431

You Will Learn
  • Articulate the use of the InAccord® Conflict Analysis model for use in healthcare and eldercare mediation
  • Examine the Three Phases and Four Stages of the InAccord® model
  • Explore the pre-interview and post interview phases of the InAccord® mediation as applied to health and eldercare disputes
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord® surveys to simulated cases and analyze the results
  • Examine ways the healthcare system and eldercare issues generate conflict
  • Understand theories related to healthcare and family systems and apply concepts to healthcare/eldercare disputes
  • Identify common healthcare and eldercare disputes and the various roles played by involved parties
  • Understand the mental and physical effects of aging and apply mediation to specific issues
  • Demonstrate an understanding of mediation ethics and bioethical standards as they apply to healthcare and eldercare issues
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 240 course hours
How you will benefit
  • Work toward earning your InAccord Certified Mediator certificate
  • Prepare to work as a hospital, nursing home, assisted living facility, research lab, private practice, insurance company, and more
  • Better the lives of the aging population by helping clients resolve conflicts
  • Embark on a meaningful career that will be fulfilling both professionally and personally
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InAccord Mediation Certificate Part I

Study justice and alternative dispute resolution tactics, conflict analysis models, and the various aspects of the touchstone skills.

InAccord Mediation Certificate Part II

Cover the memorandum of agreement, special issues in mediation, and legal processes and ethics.

InAccord Applied Practice Part I

Learn how your acquired skills will work when executed including conflict analysis, touchstone skills, and InAccord demo practice.

InAccord Applied Practice Part II

Know how to facilitate InAccord in phases. Understand how to stage different levels of interventions, and learn how to evaluate ethical dilemmas and mitigation.

Healthcare and Eldercare Mediation Part I

Study common conflicts in health and eldercare. Learn about the fields of eldercare mediation, the bioethics mediation process, and probate and trust mediation.

Healthcare and Eldercare Mediation Part II

Complete the course by learning about family mediation skills, workplace disputes, systems theories, and conflicts within the health insurance industry.

Program Details

I.    InAccord Mediation Certificate
                A.    Justice and Alternative Dispute Resolution
                B.    Overview of InAccord® Conflict Analysis Model
                C.    Phases and Stages of the InAccord® Conflict Analysis Model
                D.    The Touchstone Skills Part I
                E.    The Touchstone Skills Part II
                F.    Crafting the Memorandum of Agreement
                G.    Special Issues In Mediation
                H.    Legal Processes and Ethics
II.    InAccord Applied Practice
                A.    InAccord® Conflict Analysis in Practice
                B.    Touchstone Skills in Practice
                C.    InAccord® Demo Practice
                D.    Facilitating InAccord® Phase Two, Stage 1 Interventions
                E.    Facilitating the InAccord® Caucus
                F.    InAccord® Phase Two, Stages 2 & 3 Interventions
                G.    InAccord® Phase Two, Stage 4 Interventions
                H.    Ethical Dilemmas and Mitigation
III.    Healthcare and Eldercare Mediation
                A.    Common Conflicts in Health and Eldercare
                B.    The Field of Eldercare Mediation
                C.    The Bioethics Mediation Process
                D.    Probate and Trust Mediation
                E.    Family Mediation Skills
                F.    Workplace Disputes in Healthcare and Elder Mediation
                G.    Systems Theory and Organizational Development
                H.    Conflicts within the Health Insurance Industry

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Brian Luther

Brian Luther, JD is a Colorado licensed attorney and certified mediator and arbitrator with over 15 years of mediation and alternative dispute resolution experience in a variety of settings, over 8 years of experience supervising and mentoring attorneys at LexisNexis, a leading legal research corporation, and over 5 years of being the Lead Trainer and Internship Supervisor for Mediators Without Borders. Brian has presided as an impartial Hearing Officer for the City of Longmont, Colorado, and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals, which is a quasi-judicial city board. As an independent and flexible attorney with an innovative mind-set and impeccable verbal and writing skills, Brian brings enthusiastic dedication to his work and his clients. Brian is a graduate of Rutgers University and has a law degree from the New England School of Law.

Prerequisites / Requirements


Students must be able to use a browser and Microsoft Word to complete the assignments and navigate the online campus. Students should have basic computer skills and be comfortable navigating the Internet and using email. Students must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation and restorative justice.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.
  • You need a microphone to participate in the role play practices.

Software Requirements: 

  • PC: Windows Vista or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Internet Explorer, Firefox, Chrome, or Safari (We recommend Firefox or Chrome).
  • Microsoft Word
  • Windows Media Player
  • Skype
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.

Instructional material requirements: 

  • The instructional materials required for this course are included in enrollment.

Certified By

Mediators Without Borders

Mediators Without Borders has been successfully resolving conflicts since 1994, saving individuals and organizations time, money, and stress. They provide consultation and services for industries from aviation to healthcare, and have put their decades of knowledge to use creating certification programs as well. Certified Family Mediator, Certified Workplace Mediator, and Certified Healthcare and Eldercare Mediator are just a few of the courses you can take that have been certified by Mediators Without Borders, so you know you’re getting the best.

Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, since ed2go programs are online, you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?
This program is self-paced and open enrollment, so you can start and finish at your own pace. Upon registering, you're given six (6) months to complete this program.
What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of course hours. If after a concerted effort, you are still unable to complete your program on time, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded individual certificates of completion for each course and an overall certificate for the program completion.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
How can I get more information about this program?

If you have additional questions, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

When can I start the program?

This program is open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

Does this program prepare for a certification?

Yes, this program prepares you to sit for the InAccord Certified Mediator and Arbitrator exam. The exam is one of three parts to certification. The other requirements are role play practice which you will log as part of your applied practice course and the submission of surveys and other documentation from ten volunteer or live cases.

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