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ed2go Legal Legal Studies Certified Healthcare and Eldercare Mediator
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Certified Healthcare and Eldercare Mediator

As a Certified Healthcare and Eldercare mediator you will improve your soft skills and conflict resolution abilities for your current position or advancement at work, enhance your resume as you seek new employment or help to open or apply to work within a Mediators Without Borders service location. In this highly comprehensive program, you will learn how to effectively help others negotiate and collaborate through the most difficult disputes. The program provides training in the InAccord® Conflict Analysis model for mediation combined with an applied practice that includes simulated role plays. The program concludes with a course of focused study in Healthcare and Eldercare disputes. The specialization course focuses on health and eldercare issues such as bioethics, patient/family and provider disputes, internal workplace staff disputes and common issues of billing and insurance, eldercare abuse and competency and the growing effectiveness of appropriate apologies in medical errors that avert litigation.

Students who successfully complete this program, may choose to sit for the Certified Mediator and Arbitrator exam after completion of the add-on course, In Accord Arbitration or self-study using purchased course materials. Upon successful completion of the Program, you may choose to submit an application to an existing Mediators Without Borders Location to be considered to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.

6 Months / 240 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

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Learning Method

Instructor-led Self-Paced: Study at your own schedule

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Certified Healthcare and Eldercare Mediator

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Certified Healthcare and Eldercare Mediator Details + Objective

Course Code: GES431

You Will Learn
  • Articulate the use of the InAccord® Conflict Analysis model for use in healthcare and eldercare mediation
  • Examine the Three Phases and Four Stages of the InAccord® model
  • Explore the pre-interview and post interview phases of the InAccord® mediation as applied to health and eldercare disputes
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord® surveys to simulated cases and analyze the results
  • Examine ways the healthcare system and eldercare issues generate conflict
  • Understand theories related to healthcare and family systems and apply concepts to healthcare/eldercare disputes
  • Identify common healthcare and eldercare disputes and the various roles played by involved parties
  • Understand the mental and physical effects of aging and apply mediation to specific issues
  • Demonstrate an understanding of mediation ethics and bioethical standards as they apply to healthcare and eldercare issues
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 240 course hours
How you will benefit
  • Work toward earning your InAccord Certified Mediator certificate
  • Prepare to work as a hospital, nursing home, assisted living facility, research lab, private practice, insurance company, and more
  • Better the lives of the aging population by helping clients resolve conflicts
  • Embark on a meaningful career that will be fulfilling both professionally and personally
Certified Healthcare and Eldercare Mediator Outline
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InAccord Mediation Certificate Part I

Study justice and alternative dispute resolution tactics, conflict analysis models, and the various aspects of the touchstone skills.

InAccord Mediation Certificate Part II

Cover the memorandum of agreement, special issues in mediation, and legal processes and ethics.

InAccord Applied Practice Part I

Learn how your acquired skills will work when executed including conflict analysis, touchstone skills, and InAccord demo practice.

InAccord Applied Practice Part II

Know how to facilitate InAccord in phases. Understand how to stage different levels of interventions, and learn how to evaluate ethical dilemmas and mitigation.

Healthcare and Eldercare Mediation Part I

Study common conflicts in health and eldercare. Learn about the fields of eldercare mediation, the bioethics mediation process, and probate and trust mediation.

Healthcare and Eldercare Mediation Part II

Complete the course by learning about family mediation skills, workplace disputes, systems theories, and conflicts within the health insurance industry.

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Certified Healthcare and Eldercare Mediator Instructors
Brian Luther

Brian Luther, JD is a Colorado licensed attorney and certified mediator and arbitrator with over 15 years of mediation and alternative dispute resolution experience in a variety of settings, over 8 years of experience supervising and mentoring attorneys at LexisNexis, a leading legal research corporation, and over 5 years of being the Lead Trainer and Internship Supervisor for Mediators Without Borders. Brian has presided as an impartial Hearing Officer for the City of Longmont, Colorado, and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals, which is a quasi-judicial city board. As an independent and flexible attorney with an innovative mind-set and impeccable verbal and writing skills, Brian brings enthusiastic dedication to his work and his clients. Brian is a graduate of Rutgers University and has a law degree from the New England School of Law.

Certified Healthcare and Eldercare Mediator Requirements / Prerequisites

There are no pre-requisites for this program. Using a computer browser and Microsoft Word are necessary to complete the assignments and navigate the online campus. Students should have basic computer skills and be comfortable navigating the Internet and using e-mail. Students must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation and restorative justice.

This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows Vista and later operating systems and IE 8 and later browsers. With a PC, Microsoft Word 2003 or higher is also required on a PC.

On a Mac, the program is compatible with Mac OS X 10.6 (with Java 6) and later operating systems, Firefox, and Chrome, and Safari 5.1.9 or later browsers. Microsoft Word 2011 or higher is also required on a Mac.

We highly recommend that you use Internet Explorer in place of other web browsers.

Adobe Flash Player and Adobe Acrobat Reader are required for this program.

Click here to download the Acrobat Reader. Click here to download the Flash Player.

Windows Media Player and Skype are also required for this program. Free downloads are available online.

You need to have a microphone installed on your computer to participate in the role play practices. If you do not have a microphone installed, you are required to purchase a headset with a built-in microphone prior to enrolling.

Certified Healthcare and Eldercare Mediator Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive six (6) months to complete the program.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for any extension over 3 months.

Do I have to buy additional materials?

No, all textbooks are covered by your tuition.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded individual certificates of completion for each course and an overall certificate for the program completion.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail, phone or Skype) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

Can I use a Mac?

Yes.

How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.


Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

Does this program prepare for a certification?

Yes, this program prepares you to sit for the InAccord Certified Mediator and Arbitrator exam. The exam is one of three parts to certification. The other requirements are role play practice which you will log as part of your applied practice course and the submission of surveys and other documentation from ten volunteer or live cases.

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Got other questions? Get in touch with our admissions counselors via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone at (855) 520-6806.