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ed2go Legal Legal Studies Certified Workplace Mediator
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conflict-resolution-training

Certified Workplace Mediator

This dynamic conflict resolution program provides you with the knowledge, skills, and practice hours to become a professional workplace mediator. These core skills can help you advance in your current career or begin an encore career as a professional mediator in private practice. The program includes skill building in areas such as communication skills, negotiation, and facilitation, all using the InAccord® Conflict Analysis model for mediation and conflict resolution. You will learn the three phases that are used in the InAccord® model, the pre-Interview, the mediation procedure, and the post-interview. Then you can apply this knowledge in simulated role plays focused on workplace and commercial disputes. This program provides online discussions and critical analysis papers to help deepen your understanding of conflict resolution and the InAccord® Conflict Analysis model. This program also provides web-based and teleconferenced role play opportunities that allow you to practice your skills with other students, in addition to a mentor to guide you and answer any questions you may have pertaining to the curriculum and the practice of mediation.

Students who successfully complete this program, may choose to sit for the Certified Mediator and Arbitrator exam after completion of the add on course, InAccord® Arbitration. Upon successful completion of the program, you may choose to submit an application to Mediators Without Borders to be considered for a referral network to work as a professionally certified mediator and arbitrator or as a professional interviewer. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers. Upon successful completion of the program, you may choose to submit an application to Mediators Without Borders to be considered to work at an InAccord® Justice Center.

6 Months / 200 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

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Learning Method

Instructor-led Self-Paced: Study at your own schedule

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Certified Workplace Mediator

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Certified Workplace Mediator Details + Objective

Course Code: GES426

You Will Learn
  • Articulate the use of the InAccord® Conflict Analysis model for use in mediation
  • Examine the Three Phases and Four Stages of the InAccord® model
  • Explore the pre-interview and post-interview phases of the InAccord® mediation model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation cases
  • Apply InAccord® surveys to simulated cases and analyze the results
  • Examine and apply the InAccord® model to the most common workplace disputes
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 200 course hours
How you will benefit
  • Earn your InAccord® Certified Mediator Certification
  • Prepare yourself for a rewarding mediator or arbitrator career in state and local government, within the finance and insurance industry, or at a private practice
  • Develop effective conflict resolution skills that can be used as the workplace or in your personal life
Certified Workplace Mediator Outline
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Mediation Certificate

Receive an overview of the InAccord® conflict analysis model. Understand the justice and alternative dispute resolution methods.

Mediation Certificate (Continued)

Learn parts one and two of the program’s touchstone skills module. You’ll also understand how to craft the memorandum of agreement, special issues in mediation, and legal processes and ethics.

Applied Practice

Understand how to use InAccord® conflict analysis in practice. Learn about the touchstone skills in practice and how to initiate a demo practice.

Applied Practice (Continued)

Learn how to facilitate a phase two, stage one intervention. Explore other levels of interventions and how to handle ethical dilemmas and mitigation.

Workplace Mediation Certificate

Dive into an overview of workplace conflict resolution. You’ll learn how conflict analysis models can be applied to the workplace and how to handle law and workplace conflict.

Workplace Mediation (Continued)

Complete the course by understanding the best course of action to take when faced with workplace discrimination, how to handle termination, employee disputes, labor and union disputes, and workplace violence.

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Certified Workplace Mediator Instructors
Judge M. Sue Kurita

Judge M. Sue Kurita is a native El Pasoan and has served as a judge for over 26 years. She is the presiding judge of El Paso County Court at Law Number Six since the court was created in 1998. Prior to 1998, Judge Kurita served as a Municipal for the City of El Paso for 9 years, including 4 years as the Presiding Judge. Judge Kurita has served on the boards of Judicial Section of the State Bar of Texas, and on the National Association of Women Judges. She was elected Vice-President of the National Association for Women Judges and also served as the Chair for the New Judges Program for NAWJ. Judge Kurita was an official U.S. delegate to the Latin America Seminar on the 1980 Hague Convention Child Abduction Treaty. In September 2010, the Texas Supreme Court appointed Judge Kurita to serve on the State Commission for Judicial Conduct and currently serves as Vice-Chair. Judge Kurita was awarded the inaugural Daniel H. Benson Public Service Award from The Texas Tech University School of Law Alumni Association. Since 1994, Judge Kurita has been an adjunct professor for Park University and Excelsior College, teaching military personnel and their families. She has been the Commencement Speaker for both colleges. She was named the Excelsior College, School of Public Service 2015 Distinguished Faculty Member of the Year. She also was a community supporter for the Fort Bliss Garrison, Basic Opportunitues for Single Soldiers Program, organizing a holiday host programs. Judge Kurita is a 1975 graduate of the University of Texas at El Paso (BA). She earned a Masters from Webster University in 1981; and her law degree from Texas Tech University School of Law in 1985. Additionally, Judge Kurita was a Commandant List graduate in the Modern Greek Language Course at the Defense Language Institute. Judge Kurita has received certification in Criminal Law and Civil Law from the Texas Center for the Judiciary, Judicial College.

Brian Luther

Brian Luther is a Colorado licensed attorney and certified mediator and arbitrator with over 15 years of mediation and alternative dispute resolution experience in a variety of settings. Brian has a BA in English and History from Rutgers University, and a Juris Doctorate from Western New England School of Law. Brian has been a lead Instructor and Internship Supervisor for the past 4 years. In addition, Brian has presided as an impartial hearing officer in Longmont, CO, and is an alternate board member for the City of Longmont Board of Adjustments & Appeals, a quasi-judicial city board. As an attorney and mediator with an innovative mind-set and advanced practice skills, Brian brings enthusiastic dedication to his teaching and his work.

Naseem Ghaffari

Naseem Ghaffari, JD assists with investigations related to employee relations issues, while effectively and accurately maintaining confidential employee relations. She monitors precedents and manages consistency in EEO practices: Including critical incident management, investigations, contract negotiations, and resolution recommendations. Naseem has 7+ years’ experience resolving disputes in the workplace and international environments and has extensive investigative experience. She is an expert in negotiations, bargaining, and mediation resulting in favorable agreements and contract terms. In order to do so, she fosters reconciliations to improve organizational effectiveness and employee performance. Most recently, she worked in the public sector as an Employee Relations, EEO and ADA consultant. In addition to this, she holds a Juris Doctorate, has a Masters Certification in International Conflict Resolution and Mediation, and is a Certified California Mediator.

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Certified Workplace Mediator Requirements / Prerequisites

There are no pre-requisites for this program. Using a computer browser and Microsoft Word are necessary to complete the assignments and navigate the online campus. Students should have basic computer skills and be comfortable navigating the Internet and using e-mail. Students must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation.

This program can be taken on a Mac or a PC. On a PC, it is compatible with Windows Vista and later operating systems and IE 8 and later browsers. With a PC, Microsoft Word 2003 or higher is also required on a PC.

On a Mac, the program is compatible with Mac OS X 10.6 (with Java 6) and later operating systems, Firefox, and Chrome, and Safari 5.1.9 or later browsers. Microsoft Word 2011 or higher is also required on a Mac.

We highly recommend that you use Internet Explorer in place of other web browsers.

Adobe Flash Player and Adobe Acrobat Reader are required for this program.

Click here to download the Acrobat Reader. Click here to download the Flash Player.

Windows Media Player and Skype are also required for this program. Free downloads are available online.

You need to have a microphone installed on your computer to participate in the role play practices. If you do not have a microphone installed, you are required to purchase a headset with a built-in microphone prior to enrolling.

The following textbooks will be provided with the program:

  • Touchstone Skills for Authentic Communication
  • In Justice, InAccord®
  • The Essential Guide to Workplace Mediation and Conflict Resolution
Certified Workplace Mediator Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive six (6) months to complete the program.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for any extension over 3 months.

Do I have to buy additional materials?

No, all textbooks are covered by your tuition.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail, phone or Skype) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

Can I use a Mac?

Yes.

How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

What is the difference between a mediator and an arbitrator?

A mediator is a professional who acts as a neutral party helping two or more people in conflict come to a collaborative, negotiated agreement that is referred to a Memorandum of Agreement. An arbitrator is a professional who acts as a neutral party but, unlike the mediator, functions more like a judge, hearing evidence and witnesses and then rendering an award to one party.

There are a lot of mediation trainings out there. What sets this apart from the others?

This is one of the most comprehensive mediation and arbitration distance learning programs available with online learning that includes role play practice.
The proprietary InAccord® Conflict Analysis model is only available through this training, and offers students the following:

•  A psychologically based empirical research model that tracks the role of emotions in conflict and client satisfaction and understanding at every stage of the ADR process
•  The ability to recognize the emotional state of individual disputants in order to determine whether to use a relational approach with all parties in the same room or a directive approach that involves starting the sessions with disputants in separate rooms until a balance of emotions between disputants is achieved.

What is the industry outlook for the field?

In 2011, Alternative Dispute Resolution (ADR) paid out 4.6 billion dollars in industry wages. Mediation and Arbitration accounts for over 64% of the industry income. According to a leading market research company, IBIS World, the future for ADR firms is promising. Post-recession recoveries, while slow, will eventually increase revenue at an average rate of 2.8% per year through 2016. ADR has low capital intensity meaning that most of the revenue is spent on labor; for every $1 spent on labor, only $0.02 is spent in capital expenditures.

How much can student expect to make in this field?

Salaries vary based on geographic region and industry specialization. According to a leading recruitment company, arbitrators and mediators make an average salary of about $65,000 per year. (Recruiter.com). In some states, such as Virginia, the salary can top $135,000 per year. According to the U.S. Department of Labor, Bureau of Labor Statistics, earnings for mediators and arbitrators range from $28,090 to $102,202 per year with median annual wages estimated at $49,490.

Does this program qualify for me to practice in my state?

There are no state requirements for the practice of mediation or arbitration in workplaces or other private settings. Graduates of this program learn an empirically based model of conflict resolution that is applicable in workplaces and in other settings that require domestic and community mediation and arbitration. Additional subject matter knowledge may be required to practice mediation or arbitration in non-workplace, specific settings (such as state divorce law for practicing divorce mediation).

Some states require specific qualifications for performing mediation or arbitration in court-based environments.

Are there any internship/externship opportunities?

Upon successful completion of the Program, you may choose to submit an application to Mediators Without Borders to be considered for a referral network to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer.

What is the typical demographic/target audience for this course?

Mediation is a profession that is open to anyone with the desire to learn to negotiate, to facilitate others’ negotiations, or to mediate simple and complex disputes.

Does this program prepare for a certification?

Yes, this program prepares you to sit for the InAccord Certified Mediator and Arbitrator exam. The exam is one of three parts to certification. The other requirements are role play practice which you will log as part of your applied practice course and the submission of surveys and other documentation from ten volunteer or live cases.

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Talk to an admissions counselor
Got other questions? Get in touch with our admissions counselors via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone at (855) 520-6806.