| Fundamentals of Supervision and Management |
| I. |
Introduction to Managerial Work |
| II. |
Making the Transition Into Management |
| III. |
The Tasks of a Manager |
| IV. |
Managing Tasks, Performance, and Time |
| V. |
Introduction to Motivation |
| VI. |
The Best-Known Researchers in Motivation |
| VII. |
Motivation Theories |
| VIII. |
Understanding the Theories of Motivation |
| IX. |
Introduction to Conflict Resolution and Problem-Solving |
| X. |
Models of Conflict Resolution and Problem-Solving |
| XI. |
Working Through Problems |
| XII. |
Implementing Solutions to Problems and Conflicts |
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| Fundamentals of Supervision and Management II |
| I. |
Purposes and Elements of Communication |
| II. |
Direction of Communication Flow |
| III. |
Communication Media and Effective Listening |
| IV. |
Non-verbal and Written Communication |
| V. |
Communicating with Groups and Running Effective Meetings |
| VI. |
Communicating During Organizational Change |
| VII. |
Introduction to Interpersonal Skills |
| VIII. |
Personality Theory and Personality Types |
| IX. |
Personality Conflicts |
| X. |
Personality Characteristics |
| XI. |
The Use of Power and Situational Leadership |
| XII. |
Using Interpersonal Skills Throughout Your Career |
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| Employment Law Fundamentals |
| I. |
Employee or Independent Contractor? |
| II. |
Employment Benefits |
| III. |
Hiring Practices |
| IV. |
Evaluating Employees |
| V. |
Employment Disputes |
| VI. |
Employment Disputes in Court |
| VII. |
Discrimination and Title VII |
| VIII. |
More Discrimination Laws |
| IX. |
Labor Unions |
| X. |
Labor Negotiations |
| XI. |
Workplace Safety |
| XII. |
Legal Compliance |