Dear Tony, Your class in "Managing Customer Service" was absolutely awesome! I have 20 plus years experience in the customer service profession, but have not had the opportunity to do any supervising or managing. I have thought about entering this field, and now after taking your class, it proves to me that I would love getting into the profession. The class was very insightful with many wonderful examples. Thank you for this fabulous experience."
Tony, I really enjoyed taking this on-line course. The input you have provided is very valuable to me. All that I have learned from the course can and will be applied to my current job. Thank you Tony for making an on-line course enjoyable! Miranda"
I would like to thank the instructor. Customer service is not easy to teach, but he made the class interesting and useful."
Tony, I want to take the time to thank you for all the new ideas, thoughts and lessons I have learned taking your course. I know for a fact that I will carry these with me throughout my sales career and hopefully all my customers will be happier and my sales better because of what you have taught me."
Thank you Tony for this course. Very helpful in several areas. I have just landed a new job in Customer Service and will be taking my notebook to work with me."
Mr. Tony Swaim is an excellent instructor, as I have had him for other courses."
Tony Swaim's course will give you a solid background in the fundamentals of Microsoft Project 2010. He takes you step by step through most of the features of the application. Students will learn how this program automates the process for organizing, scheduling, recording, calculating, tracking, reporting, and analyzing schedule data for any project. Great teacher and course!"
Tony was great. I enjoyed the little videos he had to make sure I was on track when completing the lessons. He would always answer any questions within 24 hours, which helped to make sure I could get the lessons completed on time. Would definitely recommend taking one of his courses."
I want to thank Mr. Swaim for the course. It has been a great experience for me having been out of school for a long time. This was an eye opener for me if I would pursue my masters. Thank you very much."
Mr. Swaim had terrific link sites for continued reading, I really liked the course and will be taking Mastery of Business Applications. The course was perfect for the Business Beginnner, I felt challenged, but not overwhelmed."
Tony Swaim has provided me with an excellent and practical concept of business fundamentals. I would like to commend him for a job well done."
Tony, Thank you once again. Now I can talk about project management intelligently."
Tony has an excellent writing style. His Web references are very helpful and he does actively participate in the discussion area. This course is a great value for the money!"
Mr. Swaim, I really enjoyed the course, and really appreciate all of the information found through supplementary Info. links. Looking forward to Six Sigma: Quality Management Applications."
Mr.Tony Swaim obviously enjoys his work and is passionate on sharing it with others. From the class lessons and test questions he is gifted in writing and communicating, having the ability to share his skills with others. His prompt interaction to questions along with discussions with others made the class seem friendly."
Thank you Tony for all your hard work. Since taking this course, I am seriously thinking of going for my Green Belt or CQM. This will definitely help from a knowledge perspective in my current position and I hope to really use it in the next position I get. Thanks!"
Tony, awesome course! My company may want to include this course in their training program."
Thank you again to the Swaims for having provided such a well-researched and organized course, which was also student-friendly, in that the illustrations were in color and the overall tone of the course was positive and encouraging. Thank you for being such dedicated educators."
I enjoyed the Managing Customer Service course. It was well written and easy to follow. Tony Swaim did an excellent job in keeping the material informative, yet interesting and fun. I found the course useful as a refresher and also gained insight into current trends and updates in the customer service field. The links provided with each lesson gave additional information that was helpful. I would highly recommend this course!"
This is the second course I have taken with Tony Swaim, and I like his teaching style. I will look for other opportunities to take courses for which he is the instructor in the future."
This was not my first online class, and I thought it was well-paced, well-designed, and Tony was helpful with his timely responses. I am glad I took this course!"
This course was great! I loved reading the lessons and learning new subjects that I hadn't gone over in school. The quizzes were very helpful too. I would totally take another class with Mr. Swaim."
Thank You Tony. I really enjoyed taking this course. It was very helpful."
Excellent course! The online delivery was well suited to my busy schedule as a consultant. Tony's patience and support made the experience one I would recommend unconditionally."
Yes, I passed the exams. The PMP® prep courses are very helpful in preparation for the PMP exam. Thanks, Tony."
Thank you Mr. Swaim! I enjoyed learning in your class and you have been very helpful and patient throughout the course."
I found this on-line course to be well laid out, and the materials supplied second to none. Instruction from Tony was both informative and in depth."
The course was a very good introduction to the concepts and history of quality management. I look forward to taking the next course where we really get to the "nuts and bolts" of ISO and lean management. Tony's lessons were clear and concise."
This course reaffirmed basic knowledge of quality systems. Thank you Tony for your instructional guidance. I will recommend this course to others."