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Offered in partnership with
Butler Community College
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Learn what it takes to have a successful career as an administrative medical assistant in the exciting and high-demand world of healthcare.
In this course, you'll master the basics of scheduling patients' appointments, surgeries, and hospital admissions. In addition, you'll discover how to create, maintain, and file medical charts. You'll also find out how to verify patients' insurance, create encounter forms (charge tickets), post charges, obtain pre-authorizations from insurers, and schedule return visits.
After that, we'll go behind the scenes as you learn how to apply diagnostic and procedure codes to patients' accounts and bill their insurance companies. Next, we'll explore additional accounts receivable tasks including posting payments and adjustments, billing secondary insurance, and following up on unpaid insurance claims. You'll also learn what a day sheet is, why it's important, and how to keep track of all your patient accounts on a daily, monthly, and yearly basis.
Finally, we'll delve into the basics of keeping a medical office running smoothly—from ordering supplies to scheduling staff meetings and making travel arrangements.
If you're organized, you're a "people person," and you're interested in a secure job in the healthcare field, a career as an administrative medical assistant may be just what you're looking for. This course will set you on the path to that career and help you determine which aspect of medical information management—from patient contact to billing and coding—suits you best.
Course Revised March 2014
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
How does it work? Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.
It's time to introduce the star of our show: the patient. Today you'll learn everything about what we call a patient encounter. We'll start by talking about the phone skills you can use to make appointments, handle questions, and soothe angry callers. Next, we'll flip open the appointment book and explore the tricks for scheduling patients easily and efficiently. And finally, we'll follow a patient's visit from start to finish, and see how many tasks an AMA does during that appointment.
• Internet access
• One of the following browsers:
o Mozilla Firefox
o Microsoft Internet Explorer (9.0 or above)
o Google Chrome
• Adobe PDF plug-in (a free download obtained at Adobe.com .)
I learned a lot and the experience was great! Ms. Dalgleish was professional, informative, and encouraging. She was also very kind in her assessments. There were a couple of funny moments as well. In any event, thank you so very much.
All in all this course is great and convenient for me, as I work two jobs and I'm far from a school that offers this kind of course. This is a great stepping stone for me to enter the healthcare field. I'm looking forward to applying what I learned and to learn more about being an AMA.
I am so happy that I took this class! I enjoyed each lesson and learned so much. I found the AMA job to be a good fit because of my background being a secretary...I am so excited to have found something I'm interested in. Thank you for teaching this class. It was wonderful!
An awesome course! I'm very happy I decided to take this course. I've been at the same job for almost 10 years now and it is time for a change. This course really opened my eyes to what an AMA's job can look like on a daily basis.
I consider my self fortunate to have been given the opportunity to learn about the administrative side of medicine by taking this course. You did a great job of describing the nature of the work of an Administrative Medical Assistant. I would highly recommend this class to anyone who wishes to understand the business side of medicine.
This class was very informative and gives a good introduction to the field. I also appreciated that the information was given in a straight forward manner. Thank you.
I have really enjoyed taking this class. It has introduced me to the world of an AMA, and all the duties they may be exposed to...I am so glad that this class was offered online. I am interested in taking more of these classes...I think the instructor has done a great job covering every aspect of AMA. We covered a lot of very useful material in this class and I wouldn't change a thing. I would highly recommend this class to anyone that is thinking of entering the medical field.
I would like to take this time out to express how much I enjoyed this class. Ms. Dalgleish is an amazing instructor who took the time out to make our learning experience enjoyable as well as educational. She is truly amazing...The resources for us to refer back to is an awesome thing to carry around for future references...Thank you so much, Ms. Dalgleish!
This course has been wonderful, it covers a lot of information in a very efficient manner. Ms.Dalgleish demonstrates a mastery of the subject. She imparts her knowledge in a very simple and friendly way, not to mention her appropriate use of the English language. I have learned a variety of new information not just about AMAs, but about how the medical office and the healthcare system function. It was insightful indeed.
First of all, thank you for giving us such in-depth knowledge of AMA in such a short time. I have always enjoyed your classes. Sometimes the information seems to be a lot but slowly we realize that all of it is important and very useful making the course more than exploring a particular career. Thank you once again for all the effort you have taken to make it so informative and easy to understand.
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