Describe what managers are and what they do, why they are needed, and how their various functions are defined.
Discuss how technical and managerial duties evolve as people are promoted up through the layers of an organization.
Describe managerial jobs in terms of the technical and managerial tasks that are performed.
Explain the ways in which a supervisor can handle the challenges of delegation, performance management, and time management.
Summarize the importance of motivation in the workplace.
Outline the basic theories of motivation.
Describe the focus and the impact of the various theories of motivation.
Explain the importance of creating a motivational environment.
Define conflict, negotiation, and problem-solving.
Describe the various models and techniques of problem solving.
Apply the problem-solving model to an actual situation.
Summarize the relationship of implementation to the problem-solving model.