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Offered in partnership with
West Valley College
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Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.
In this six-week online course, you will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. I will help you manage the process of change, reduce customer complaints, and increase customer service. You will learn of a number of quality fallacies and how to lessen their impact.
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
How does it work? Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.
• Internet access
• One of the following browsers:
o Mozilla Firefox
o Microsoft Internet Explorer (9.0 or above)
o Google Chrome
• Adobe PDF plug-in (a free download obtained at Adobe.com .)
Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, Six Sigma, and supply chain management. Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned a Doctorate in Business Administration from Kennesaw State University and holds professional certifications in six disciplines, including the Project Management Professional (PMP)® certification from the Project Management Institute (PMI)® and Certified Six Sigma Black Belt (CSSBB)® from the American Society for Quality (ASQ)®.
Excellent Instuctor! Very informational class. Met my reasons for taking the class.
I consider this an excellent introduction to Six Sigma. The topics are really fascinating to me and I just look forward to get more knowledge in the next course and pursue the Six Sigma certification.
I found this on-line course to be well laid out, and the materials supplied second to none. Instruction from Tony was both informative and in depth.
Mr. Swaim, I really enjoyed the course, and really appreciate all of the information found through supplementary Info. links. Looking forward to Six Sigma: Quality Management Applications.
Mr.Tony Swaim obviously enjoys his work and is passionate on sharing it with others. From the class lessons and test questions he is gifted in writing and communicating, having the ability to share his skills with others. His prompt interaction to questions along with discussions with others made the class seem friendly.
Thank you so much for a great course! I really enjoyed the course and found the material provided very useful and applicable to job situations. The supplementary materials are awesome.
Thank you Tony for all your hard work. Since taking this course, I am seriously thinking of going for my Green Belt or CQM. This will definitely help from a knowledge perspective in my current position and I hope to really use it in the next position I get. Thanks!
The course was a very good introduction to the concepts and history of quality management. I look forward to taking the next course where we really get to the "nuts and bolts" of ISO and lean management. Tony's lessons were clear and concise.
This course reaffirmed basic knowledge of quality systems. Thank you Tony for your instructional guidance. I will recommend this course to others.
Tony, awesome course! My company may want to include this course in their training program.
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