Customer Service Training

This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers. You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

Details
Syllabus
Requirements

Enrollment Options

$89.00

Self-Guided

3 Months Access

No Instructor. Course begins when you enroll.

Enroll Now

$89.00

Self-Guided

Enroll Now

Details

Syllabus

Customer Service Basics

Defining Customer Service
Internal and External Customers
Interacting with Customers
Understanding What the Customer Wants

Developing Responsible Customer Service Skills

Developing a Positive Attitude
Going a Step Beyond What is Expected
Dealing with Complaints and Problems

Developing Verbal and Nonverbal Communication

The Basics of Communication
Customer Communication

Customer Service Best Practices

Creating Customer Service Standards from Best Practices
Implementing Service Standards
Monitoring Service Standards
Maintaining Service Standards

Attracting Loyal Customers

Create Memorable Service
Develop Loyal Customers
How Loyal Employees Impact Customers

Requirements

Prerequisites:

There are not prerequisites to take this course.

Requirements:

Hardware Requirements:

This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

PC: Windows 10 or later.
Mac: macOS 11.0 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.

Other: