In this lesson, you will learn more about phlebotomy and its importance in ensuring quality specimens are submitted for testing. This lesson will take a deeper look at the specimen collection process, the equipment used, the importance of collection tube order, and the pre-analytical responsibilities of the phlebotomist. Also, because phlebotomists are among the few laboratory employees who actually see a patient, you'll learn about the traits and characteristics of a good phlebotomist necessary for that interaction.