Virtual Communications for Managers

Virtual Communications for Managers

This Virtual Communication for Managers training class provides managers with an understanding of virtual communications and how to use technology to communicate with staff members who are never, or seldom, seen in a traditional office setting.
12 Months Access / 8 Course Hrs
  • Details
  • Syllabus
  • Requirements

Details

This Virtual Communication for Managers training class provides managers with an understanding of virtual communications and how to use technology to communicate with staff members who are never, or seldom, seen in a traditional office setting.

Enrollment Options:
Self-Paced
12 Months Access Course Code: T7522
No Instructor, Start Anytime
$49.95 USD

Syllabus

  1. Virtual Communication Basics
    1. The Communication Model
      1. The Sender
      2. The Receiver
      3. The Message
      4. Feedback
      5. Noise
      6. Filters
      7. Media
    2. The Importance of Communication
      1. Water Cooler Communication
    3. The Impact of Miscommunication
  2. Types of Communication
    1. Synchronous and Asynchronous Communications
      1. Synchronous Communication
      2. Asynchronous Communication
    2. Broadcasts and Exchanges
    3. Casual and Formal Communications
      1. Relationships
      2. Formal Communication
      3. Casual Communication
      4. Composition
    4. Secure and Unsecure Communications
  3. Types of Media
    1. The Fundamentals of Media
      1. Media and Senses
    2. Communication and Media
      1. Text-based Media
      2. Audio-based Media
      3. Graphics and Imagery
      4. Haptics
    3. Combined Media
  4. Selection Criteria
    1. Assessing the Audience
      1. Natural Communication Mode
      2. Receiver Capabilities
      3. Access and Availability
      4. Number of Participants
    2. Assessing the Message
      1. Message Length
      2. Message Complexity
      3. Interactivity
      4. Privacy and Security Considerations
      5. Urgency
    3. Technical Considerations
      1. Mediated Systems
      2. Underlying Transmission
      3. Multimedia
      4. Layering Media
    4. Selecting Media
  5. Media Issues
    1. Overcoming Transmission Issues
      1. Making a Connection
      2. Bandwidth and Interference Issues
    2. Overcoming Compatibility Issues
      1. File Formats
      2. Version Issues
      3. Hardware
      4. Overcoming and Preventing Problems
    3. Malware Protection
      1. Protection
    4. Creating a "Plan B"
  6. Group Communication
    1. Avoiding Hallway Decisions
    2. The Art of Group Facilitation
      1. Promoting Quality Communication
      2. Encouraging Participation
      3. Discouraging Control
      4. Minimizing Disruptions
    3. Time Management
    4. Using a Parking Lot
    5. Proactively Avoiding Problems

Requirements

Operating System Options

  • Windows 8 or newer
  • Mac OS X

Browsers for Windows

You need both of the following browsers.

  • Mozilla Firefox 2.0 or greater
  • Internet Explorer 6 or greater

Browsers for Mac OS X

You need both of the following browsers.

  • Mozilla Firefox 2.0 or greater
  • Safari 3.0 or greater