Keys to Effective Communication

Keys to Effective Communication

Become more confident, make great first impressions, get along with others, and create better personal and professional relationships. This course provides a step by step process to become a great conversationalist as you use communication to build rapport and create trust, warmth, and respect.

6 Weeks Access / 24 Course Hrs
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If you often find yourself at a loss for words or lack confidence in your communication abilities, you will appreciate this course. Each lesson works through the step by step process needed to become a great conversationalist. You will learn to use communication to build rapport and create environments of trust, warmth, and respect. Become more confident, create a great first impression, get along well with others, and create more and better personal and professional relationships.


In this lesson, you will learn the qualities that make someone a great communicator, the five components of achievable goals, and how to create win-win situations. You will benefit from setting your own communication goals in clear steps that are easy to reach.

Building rapport is the first great key to effective communication. In this lesson, you will learn how to build rapport with almost anyone. By doing so, you will become a better listener and know how to keep respect alive in your conversations. You will also learn the art of reflective listening from examples of how others turned frustrating communications into successful ones.

In this lesson, you will learn how to pace and lead your conversations toward win-win outcomes. You will learn how to contain a conversation, keeping it on track and moving toward your goals. Interrupting gracefully and breaking rapport are skills you will learn to use in uncomfortable situations.

In this lesson, you will master the three learning and communication styles. You will uncover your own learning style and learn to spot the communication style of others. These skills will help you share your views with anyone, even those you previously found difficult to communicate with.

This lesson explores some great ways to regain lost rapport and keep conversations positive. When you lose rapport, disagreements flourish, but a skilled communicator can regain lost rapport. You will also learn how to acquire communication flexibility and stay in great rapport with all types of people.

This lesson covers useful motivation strategies. People motivate toward pleasure and away from pain. When you understand how to motivate yourself and others, you get more done. As you master your motivation skills, other things fall into place.

This lesson focuses on presentation skills. An effective presenter knows how to communicate fluently and has a sense of the atmosphere in a room. An effective presenter creates win-wins so that everyone is happy with the outcome.

Imagine that you're a part of a team in which the leadership is genuine. This lesson explores leadership and teamwork. You will learn how to build a great work or family team where each team member gives one another equal value and respect. You will see how a great leader can elicit and set the goals for their team and develop the vision for the group.

In this lesson, you will learn how to communicate effectively with children. Guiding children is a huge responsibility. Children are very open, and adults' words go in deeply. You will learn why the early years of a child's life are so important. Information about brain development and early literacy dovetails beautifully with the other wonderful things you will learn in this course.

Your subconscious mind is your deeper mind—it's the part of your mind that's beneath your conscious awareness. When you understand how to talk to your subconscious, you understand how to work with yourself and others to create greater success. In this lesson, you will find out how to use affirmations effectively.

Anger is one of the biggest stumbling blocks to healthy relationships. Learning to manage and control your anger makes you a more powerful communicator and keeps goodwill strong. In this lesson, You will learn how to manage transition times so that change is graceful. You will learn how to hold efficient, productive, and fun family meetings.

In this final lesson, you will reassess your communication goals to see how far you have come and set new goals, so you can apply your skills in other areas. You will gain further insight, enabling you to move past your stuck spots and into being a very effective communicator. You will use these strategies for the rest of your life.



There are no prerequisites to take this course.


Hardware Requirements:

  • This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.


Dawn Lianna

Dawn Lianna is an accomplished event manager, educator, and natural health expert with over 30 years of experience in event management, natural healing, and personal coaching. Her client list includes non-profit, community and educational organizations, along with corporations and individuals. As an event manager, she has planned, coordinated, and co-hosted over 500 successful events. She has a deep knowledge of the inner workings of the events space, which she shares with students as the instructor of the Event Management and Design course. She is also the author and instructor of the course, Keys to Effective Communication. Her MA in Counseling and Psychology, along with her status as Certified Hypnotherapist and Certified Neuro-Linguistic Programming (NLP) Practitioner, combine in her approach to trust, respect, and rapport in effective conversation. She is an active, certified coach who integrates alternative health practices and her personal studies of herbology, nutrition, positive thinking, intuition development, acupuncture, and massage in her work and her Introduction to Natural Health and Healing course.


I would like to thank you for offering this course. This course has helped me to find my voice. By utilizing the tools to communication with good rapport ,I have learned to express my thoughts, values and ideas in a more confident way while maintaining good rapport among those who I am communicating with. The Keys to Effective Communication course has greatly enriched my communication skills! Thank you for your time and effort in offering such a helpful personal enrichment course.

This course was above anything I could have imagined it to be. Thank you for taking the time you did to read every post and giving your feedback to every single one. You made this such an enjoyable course to be apart of! I feel like I am a better person for participating in this course because I learned so much about myself and the people around me. I have a better understanding how I react to situations, my learning style, and most importantly, how to communicate with others in all aspects. I feel like with everything going on in the world, we defiantly need to be more patient, kind and understanding to one another.

I want to thank you so much for the brilliant work you have done to put this course together, the time you have spent with each of us to comment, guide, and teach this valuable and priceless information! I am so appreciative to have had the opportunity to learn this information to reinforce what I have learned in life and build on the skills I have with knowledge I didn't even realize I needed. I admire your ability to write such an effective and high-quality program and look forward to taking additional courses from you. You, and the others in the course, have inspired me to continue this journey and grow my communication skills in a variety of ways. I will be sure to fill out the evaluation after I take the final exam. Thank you again for such a wonderful experience!

This course should be mandatory for students in K-12 grades. If I had had these skills decades ago, I would likely have more successful personal and professional relationships today.

Ending this course, I honestly enjoyed it. I continue to take the skills I’ve learned to enhance everyday social events with co-workers and mostly my family. This corse has helped break some some barriers of struggling with social anxiety. In the beginning I was a little lost for words now I plan to work more of inclusive wording, transitions and affirmation. It was nice to meet everyone here in this corse. Lastly to the awesome teacher, a big Thank you! All the best!

I've been using the communication techniques from the lessons with my family members. I’ve gotten positive feedback, especially with my husband when we have issues that come up, during negotiations, or when we are discussing hot topics...The past few weeks have been liberating and have brought us closer together.

I thoroughly enjoyed the class. There was a lot of great refresher information and new strategies to increase my communication style. The course also validated some of my strategies for communicating with different co-workers, for conducting training, being present and a good listener. I will continue to review and reflect daily and use affirmations and my subconscious mind to achieve the results and change I intend to make. Thank you!

Since taking this class I developed a relationship with a sibling that I have never been close to and would talk to only once a year. We are very much alike and I feel like I’m talking to a younger version of myself. I even called her for advice and it made her day to help out her big sister for once.

Thank you for the information you have provided during this class. The information was valuable and strengthened tools already in use. I see gains in my relationships at work, with friends, and family. By practicing these techniques and I have great hopes these changes will improve my chances for future growth in my career.

I just wanted to say that out of all the online courses I've taken, this one is by far the one I've enjoyed the most. The material was very helpful. Unlike other classes, I feel like with this one, I actually learned extremely valuable lessons that will help in my personal and professional life.

I just want to say I enjoyed this course a lot. I would recommend everyone to take this course. Thanks!

Thank you, I learned a lot! I really feel like my new skills will help me at work and at home. I took this class because of one difficulty I had at work, but I ended up learning about many different things that will help me in all aspects of my life.

Self-Guided Course Code: T9269
Instructor-Moderated Course Code: kec