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Frequently Asked Questions

No. Our courses are entirely online. You can work on course material wherever and whenever you have Internet access.
While content will vary depending on the subject, all courses feature instructional text and a final exam. Many courses also include supplemental learning material, such as assignments, quizzes, audio, video, infographics, and hands-on labs.
This information will be located on the course details page.
Neither. Our courses were designed for flexible enrollment, meaning you can enroll any time of the year. However, courses may have a specific session start date.
Yes. If a course has a session start date, this is an “Instructor-Led” course. Courses without a session start date are “Self-Paced Tutorial” courses.
Instructor-Led courses are designed for structured group learning. These courses feature an instructor-moderated discussion board so you can interact with your session cohort. Self-Paced Tutorial courses are designed for completely independent learning, without instructor moderation or group discussion.
Instructor-Led courses operate on rolling monthly basis, with four available start dates. After enrolling, you will receive new lessons on a set schedule over a six-week period. Two lessons are released each week — one on Wednesday and one on Friday. The final exam is released consecutively with the 12th lesson. You will then have two weeks to complete the exam.
At the end of the two-week final exam period, an additional 10-day extension is automatically provided to finish any remaining course material. No additional extensions are provided beyond these 10 days.
Self-Paced Tutorial courses are open enrollment, meaning you can enroll and start a course any time it is convenient. After enrolling, you will receive all lessons immediately and have three months access to complete the course content. Self-Paced Tutorial courses do not have extensions.
If you have course content-related questions, Instructor-Led courses feature a “Discussion Area” where you can engage with your instructor. Any questions regarding drops, transfers, refunds, progress reports, or password and email changes are handled by our Student Support department.
Your course grade depends solely on passing a final multiple-choice exam on the first attempt. While lessons include assignments and quizzes, they are not mandatory and will not impact your grade. The minimum passing score for the final exam is 65.
While you have one attempt to pass the final exam, you do have the option to save, review, and even print your answers prior to submitting. If you do not pass the final exam, you can contact the Student Support department for available options.
When you successfully complete the course by passing the final exam, your Certificate of Completion will be available for download in your online classroom.
Continuing education courses are designed for personal and professional development. Generally, adults taking continuing education courses are working toward a personal and professional goal, such as gaining a new workplace skill, advancing a career, or simply learning to stimulate intellectual growth.
No, our courses are not-for-credit. However, some courses may be eligible for Continuing Education Units (CEU) or Professional Development Units (PDU).

For help with CEU/PDU eligibility, or other registration questions, please contact:

Jen Lawlor
Town Offices
36 Bartlet Street
Andover, MA 01810
US
Phone: 978-623-8340
Fax: 978-623-8394
[email protected]

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  • Town Offices
    36 Bartlet Street
    Andover, MA 01810 US
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