Courses Courses Arts and Design Arts and Design Animation Graphic Arts Photography Web Design Business Business Accounting Administrative Communication Finance Marketing and Sales Operations Project Management Small Business Soft Skills Career Online High School Career Online High School Online High School Diploma Computer Applications Computer Applications Autodesk Microsoft QuickBooks Windows Computer Programming Computer Programming Programming Classes Construction and Trades Construction and Trades Construction Environmental and Energy Trades Health and Fitness Health and Fitness Alternative Medicine Dental Fitness Medical Veterinary Wellness Hospitality Hospitality Hospitality Service Information Technology Information Technology Cloud Computing Networking Other Security Language Language Languages Legal Legal Legal Studies Math and Science Math and Science Mathematics and Science Teacher Professional Development Teacher Professional Development Child Development Classroom Technology Math and Science Reading and Writing Test Prep Test Prep Exam Prep Writing Writing Writing and Editing Skill Map How It Works How It Works About ed2go Externship Programs Financial Assistance Corporate Training Find a School Student Blog Military

CONTACT US

(855) 520-6806

See all results for ""

See All Courses

ed2go Business Administrative Certified Administrative Professional (Voucher Included)
Return to Administrative
certified-administrative-professional-voucher-included

Certified Administrative Professional (Voucher Included)

To be a successful administrative professional, you must possess skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine. 

In this course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. The course covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology. You’ll gain event and project management skills, which includes virtual meeting coordination. As technology develops, this skill has become increasingly useful. Each course module concludes with a quiz, helping you to effectively track your progress and test your skills.

6 Months / 90 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Association of Executive and Administrative Professionals

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

Certified Administrative Professional (Voucher Included)

Contact Us

Details + Objectives

Course Code: GES291

What You Will Learn
  • Effective organizational communication
  • The fundamentals of administrative roles including human resources, financial responsibilities, and event and project management
  • How to write for business and the internet
  • Essential workplace skills
  • Prepare for the IAAP Certified Administrative Professional exam
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open Enrollment, begin anytime
  • 90 course hours
How you will benefit
  • Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
  • Set yourself up for success in an administrative career by learning relevant real-world skills
  • Gain the knowledge necessary to pass the CAP exam
  • Student will receive IAAP Membership and Study Guide upon qualification for the CAP exam

Outline

Expand All
I. Organizational Communication (Part 1)
  A.   Communication Essentials
  B.   Interacting With Stakeholders
  C.   Teams
  D.   Quiz
II. Organizational Communication (Part 2)
  A.   Networking 
  B.   Interpersonal Interactions
  C.   Public Speaking
  D.   International Business
  E.   Organizational Structure and Systems
  F.   Legal Issues/Ethics
  G.   Quiz
III. Business Writing and Document Production
  A.   Business Writing 
  B.   Using Personal Computer Software Applications
  C.   Publishing Web Documents, Hard-Copy Documents, and Meeting Minutes
  D.   Quiz
IV. Technology and Information Distribution
  A.   Information in Organizations 
  B.   Researching, Gathering, Compiling, and Analyzing Data and Information 
  C.   Networks for Information Distribution and Maintaining, Backing-up, and Storing Data
  D.   Quiz
V. Office and Records Management
  A.   Office and Records Management (Introduction)
  B.   The Basics of Creating Functioning and Productive Workspaces
  C.   Obtaining and Managing Resources for Your Office and Working in a Virtual Office
  D.   Quiz
VI. Event and Project Management
  A.   Event and Travel Management: Coordinating Virtual Meetings 
  B.   Project Management, Time Management, and Negotiations 
  C.   Quiz
VII. Human Resources
  A.   Human Resources Functions, Duties, and Processes
  B.   Employee Files and Records and Employee Training
  C.   Recruitment, Staffing, and Hiring Practices
  D.   Diversity, Onboarding/Offboarding, and Human Resource Law
  E.   Quiz
VIII. Financial Functions
  A.   Organizational Finance: Budgeting, Financial Statements, and Financial Transactions
  B.   Banking Process and the Bank Statement Reconciliation Process
  C.   Basic Statistical Analysis
  D.   Financially Accounting for Charitable Activities
  E.   Quiz
IX. Workplace Behaviors
  A.   Goal Setting and Creativity
  B.   Problem Solving and Decision Making 
  C.   Time Management and Stress Management 
  D.   Quiz
X. Becoming an Administrative Assistant and Advancing Your Career
  A.   Job Duties, Responsibilities, and Personal Characteristics of Administrative Assistants 
  B.   Administrative Assistant Position Options
  C.   Becoming an Administrative Assistant, Making a Career Change, and Career Advancement
  D.   Quiz
View All Sections

Instructors & Support

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac device.

Software Requirements: 

  • This course is preferred with the latest versions of Windows and Mac OS. Although the versions listed below are compatible, it's strongly recommended to have the latest operating system for an optimal experience.
    • PC: Windows 7 or later operating systems.
    • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Office or Open Office
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software is not included in the cost of tuition. All software must be installed and fully operational before the course begins. 

Other: Email capabilities and access to a personal email account.

Certification Eligibility Requirements

Candidates must meet specific education and administrative office support professional experience, which are:

  • No College Degree - 4 years of relevant work experience is required
  • Associates Degree - 3 years of relevant work experience is required
  • Bachelor’s Degree - 2 years of relevant work experience is required

All relevant work experience must have been earned within the last ten years.

Relevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following:

  • Communicate within the organization (both verbal and written)
  • Conduct business writing, including proofreading and editing
  • Maintain office functions and record keeping
  • Plan meetings, events, and arrange travel
  • Manage projects
  • Engage in or support human relations activities, such as hiring and compliance issues
  • Maintain budgets and basic accounting functions
  • Manage time and other resources for themselves and others
  • Utilize technology, including virtual and mobile, with strong computer and internet research skills
  • Coordinate communications between internal staff and/or external clients

Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.

Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbook will be shipped to you approximately 7-10 business days after enrollment:

  • The Administrative Professional, 978-1-305-58116-6 Rankin and Shumack

About Certification

international-associate-of-administrative-professionals-iaap

The International Association of Administrative Professionals (IAAP) is a non-profit organization dedicated to connecting, teaching, and leading administrative professionals so they can excel in an ever-changing business world. IAAP was founded more than 70 years ago as the National Secretaries Association, and has become an internationally-recognized organization for the advancement of administrative professionals.

Reviews

FAQs

Expand All
Can I register for a course if I am an international student?

Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.

Does this course prepare for a certification?

Yes. You will be prepared for the Certified Administrative Professional (CAP) certification offered by the International Association of Administrative Professionals (IAAP). Certification exams are given twice each year. If you qualify to apply for the exam, the deadlines to apply using your voucher are:

  • February 1st for spring exams
  • July 15th for fall exams
When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.

What will I do as an administrative professional?

As an administrative professional, you will play an important role in keeping an office organized and functioning efficiently. You will perform routine clerical tasks such as answering phones and drafting messages. Administrative professionals will also organize files, schedule appointments, and support other employees within the office. As an administrative professional, you may also be responsible for greeting guests who visit your organization.

What education do I need to become an administrative professional?

For most administrative professional positions, you will need a high school diploma or equivalent as well as some training which can be obtained in an online course like this one. There is a lot of competition for good administrative professional jobs, so getting formal training and earning a certification will put you ahead of the competition and make you more desirable to employers.

What is the average salary of an administrative professional?

The median salary across all office and administrative support positions according to the Bureau of Labor Statistics is nearly $35,000 per year. Your salary will vary depending on the type of administrative job you choose. For example, a financial clerk earns a median salary of $38,680 while a receptionist earns $28,390 and secretaries earn $37,870. According to a research study conducted by Microsoft, entry-level professionals who obtain a certification can earn almost $16,000 more per year than those without certification.

Are administrative professionals in demand?

Yes, administrative professionals are in demand, but there is expected to be little change in the total number of open positions in this field through 2026 according to the Bureau of Labor Statistics. Technology is expected to play a major role in this profession, so your understanding of courses like those in the Microsoft Office Suite will help you land coveted positions.

Where do administrative professionals work?

Administrative professionals typically work full time hours, between 35- 40 hours per week in an office environment, though some do work part time. It is even possible to work from home depending on your duties and your employer. You will spend large amounts of time in front of a computer using various software courses. You will also interact with other people on a daily basis either in person or via the phone.   

What qualities should a good administrative professional have?

In order to be a good administrative professional, you will need good communication skills as you will be responsible for working with people at many different levels within the organization. You will also need good organizational skills, a detail-oriented personality, and the ability to keep information you encounter private and confidential. In addition, you’ll need to have good time management as well as the ability to prioritize tasks, and you will need to be dependable and reliable no matter what tasks you’re assigned. Finally, you’ll need to know how to provide good customer service.

Browse All