Course Code: GES291
|B.||Interacting With Stakeholders|
|E.||Organizational Structure and Systems|
|B.||Using Personal Computer Software Applications|
|C.||Publishing Web Documents, Hard-Copy Documents, and Meeting Minutes|
|A.||Information in Organizations|
|B.||Researching, Gathering, Compiling, and Analyzing Data and Information|
|C.||Networks for Information Distribution and Maintaining, Backing-up, and Storing Data|
|A.||Office and Records Management (Introduction)|
|B.||The Basics of Creating Functioning and Productive Workspaces|
|C.||Obtaining and Managing Resources for Your Office and Working in a Virtual Office|
|A.||Event and Travel Management: Coordinating Virtual Meetings|
|B.||Project Management, Time Management, and Negotiations|
|A.||Human Resources Functions, Duties, and Processes|
|B.||Employee Files and Records and Employee Training|
|C.||Recruitment, Staffing, and Hiring Practices|
|D.||Diversity, Onboarding/Offboarding, and Human Resource Law|
|A.||Organizational Finance: Budgeting, Financial Statements, and Financial Transactions|
|B.||Banking Process and the Bank Statement Reconciliation Process|
|C.||Basic Statistical Analysis|
|D.||Financially Accounting for Charitable Activities|
|A.||Goal Setting and Creativity|
|B.||Problem Solving and Decision Making|
|C.||Time Management and Stress Management|
|A.||Job Duties, Responsibilities, and Personal Characteristics of Administrative Assistants|
|B.||Administrative Assistant Position Options|
|C.||Becoming an Administrative Assistant, Making a Career Change, and Career Advancement|
Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.
There are no prerequisites to take this course.
Other: Email capabilities and access to a personal email account.
Certification Eligibility Requirements
Candidates must meet specific education and administrative office support professional experience, which are:
All relevant work experience must have been earned within the last ten years.
Relevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following:
Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.
The instructional materials required for this course are included in enrollment. The following textbook will be shipped to you approximately 7-10 business days after enrollment:
The International Association of Administrative Professionals (IAAP) is a non-profit organization dedicated to connecting, teaching, and leading administrative professionals so they can excel in an ever-changing business world. IAAP was founded more than 70 years ago as the National Secretaries Association, and has become an internationally-recognized organization for the advancement of administrative professionals.
I liked everything about this program."
Being able to do the Administrative Professional course at home at my own pace was great! Being a stay at home mom of 3 kids, I really don't have time to fit in-classroom learning into my schedule."
The information in this course is practical and immediately useful! I particularly appreciate the avoidance of non-essential "academic" material (GPA, papers, schedule, etc.), which often obstruct understanding of the actual body of knowledge."
This course was a great learning tool and helped me to better understand the work environment."
I am very happy that I made the decision to take this online class. The material is very clear and it is presented in a very simple format. I've learned a lot and already started benefiting from this new found knowledge."
The courses are not only informative, but also very well planned out."
Easy, simple and very understandable. Training material was all laid out for me. Websites were easy to use and navigate. I learned a lot more than I expected from my course and have gained a ton of knowledge and skill."
This training is great if you're starting out as a new administrator or even if you just need a refresher!"
The Administrative Assistant program was very informative. I appreciate being able to learn at a pace that works with my busy schedule."
Great program and everything is at your own pace."
Very fun and interactive. Best part? It’s at your own pace!! I work a full-time job and was still able to manage this course!"
Very detailed and very informative. I learned very valuable tools and techniques."
This Administrative Professional program solidified my knowledge of administrative practices. I truly believe that now I am equipped to thrive and be of service to my organization of employment."
Well formatted and easy to navigate."
This course helped me to better understand what an Administrative Professional does and gave me more confidence when looking for work."
The course is very interesting. I learned how to communicate, how to email, how to work with different people, and how to behave with customers if they get angry or frustrated."
Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.
Yes. You will be prepared for the Certified Administrative Professional (CAP) certification offered by the International Association of Administrative Professionals (IAAP). Certification exams are given twice each year. If you qualify to apply for the exam, the deadlines to apply using your voucher are:
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.
As an administrative professional, you will play an important role in keeping an office organized and functioning efficiently. You will perform routine clerical tasks such as answering phones and drafting messages. Administrative professionals will also organize files, schedule appointments, and support other employees within the office. As an administrative professional, you may also be responsible for greeting guests who visit your organization.
For most administrative professional positions, you will need a high school diploma or equivalent as well as some training which can be obtained in an online course like this one. There is a lot of competition for good administrative professional jobs, so getting formal training and earning a certification will put you ahead of the competition and make you more desirable to employers.
The median salary across all office and administrative support positions according to the Bureau of Labor Statistics is nearly $35,000 per year. Your salary will vary depending on the type of administrative job you choose. For example, a financial clerk earns a median salary of $38,680 while a receptionist earns $28,390 and secretaries earn $37,870. According to a research study conducted by Microsoft, entry-level professionals who obtain a certification can earn almost $16,000 more per year than those without certification.
Yes, administrative professionals are in demand, but there is expected to be little change in the total number of open positions in this field through 2026 according to the Bureau of Labor Statistics. Technology is expected to play a major role in this profession, so your understanding of courses like those in the Microsoft Office Suite will help you land coveted positions.
Administrative professionals typically work full time hours, between 35- 40 hours per week in an office environment, though some do work part time. It is even possible to work from home depending on your duties and your employer. You will spend large amounts of time in front of a computer using various software courses. You will also interact with other people on a daily basis either in person or via the phone.
In order to be a good administrative professional, you will need good communication skills as you will be responsible for working with people at many different levels within the organization. You will also need good organizational skills, a detail-oriented personality, and the ability to keep information you encounter private and confidential. In addition, you’ll need to have good time management as well as the ability to prioritize tasks, and you will need to be dependable and reliable no matter what tasks you’re assigned. Finally, you’ll need to know how to provide good customer service.