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ed2go Business Administrative Certified Administrative Professional with Microsoft Office Master 2019 (Vouchers Included)
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Certified Administrative Professional with Microsoft Office Master 2019 (Vouchers Included)

Certified Administrative Professional (CAP) is one of the most valuable credentials an administrative professional can hold. When held with a Microsoft Office Master certification, you demonstrate that you can perform all administrative assistant duties and responsibilities at the highest level.

This course will prepare you for the CAP exam, offered by the International Association of Administrative Professionals (IAAP), and Microsoft Master certification. You will learn the fundamentals of workplace administration, including organizational communication, records management, and human resources. You will then learn advanced skills for using programs in the Microsoft Office 2019 suite.

Upon course completion, you will receive prepaid vouchers to take the CAP exam and the MO-201 (Excel), MO-101 (Word), MO-300 (PowerPoint), and MO-400 (Outlook) exams. The vouchers are prepaid access to sit for the certifying exams upon eligibility. Proctor fees may apply, which are not included.

12 Months / 335 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Bunker Hill Community College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

Certified Administrative Professional with Microsoft Office Master 2019 (Vouchers Included)

Contact Us

Details + Objectives

Course Code: GES2048

What You Will Learn
  • To perform the key duties and responsibilities of an administrative assistant
  • To effectively use Microsoft Office 2019 programs, including Word, Excel, PowerPoint, Outlook at their most advanced level
How the course is taught
  • Self-paced, online course
  • 12 months to complete
  • Open Enrollment, begin anytime
  • 335 course hours
How you will benefit
  • Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
  • Set yourself up for success in an administrative career by learning relevant real-world skills
  • Gain the knowledge necessary to pass the CAP exam
  • You will receive IAAP Membership and a study guide upon qualification for the CAP exam
  • Be prepared to sit for the Microsoft Office Master Certification Exams

Outline

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Certified Administrative Professional
  1. Organizational Communication (Part 1)
    1. Communication Essentials
    2. Interacting With Stakeholders
    3. Teams
    4. Quiz
  2. Organizational Communication (Part 2)
    1. Networking
    2. Interpersonal Interactions
    3. Public Speaking
    4. International Business
    5. Organizational Structure and Systems
    6. Legal Issues/Ethics
    7. Quiz
  3. Business Writing and Document Production
    1. Business Writing
    2. Using Personal Computer Software Applications
    3. Publishing Web Documents, Hard-Copy Documents, and Meeting Minutes
    4. Quiz
  4. Technology and Information Distribution
    1. Information in Organizations
    2. Researching, Gathering, Compiling, and Analyzing Data and Information
    3. Networks for Information Distribution and Maintaining, Backing-up, and Storing Data
    4. Quiz
  5. Office and Records Management
    1. Office and Records Management (Introduction)
    2. The Basics of Creating Functioning and Productive Workspaces
    3. Obtaining and Managing Resources for Your Office and Working in a Virtual Office
    4. Quiz
  6. Event and Project Management
    1. Event and Travel Management: Coordinating Virtual Meetings
    2. Project Management, Time Management, and Negotiations
    3. Quiz
  7. Human Resources
    1. Human Resources Functions, Duties, and Processes
    2. Employee Files and Records and Employee Training
    3. Recruitment, Staffing, and Hiring Practices
    4. Diversity, Onboarding/Offboarding, and Human Resource Law
    5. Quiz
  8. Financial Functions
    1. Organizational Finance: Budgeting, Financial Statements, and Financial Transactions
    2. Banking Process and the Bank Statement Reconciliation Process
    3. Basic Statistical Analysis
    4. Financially Accounting for Charitable Activities
    5. Quiz
  9. Workplace Behaviors
    1. Goal Setting and Creativity
    2. Problem Solving and Decision Making
    3. Time Management and Stress Management
    4. Quiz
  10. Becoming an Administrative Assistant and Advancing Your Career
    1. Job Duties, Responsibilities, and Personal Characteristics of Administrative Assistants
    2. Administrative Assistant Position Options
    3. Becoming an Administrative Assistant, Making a Career Change, and Career Advancement
    4. Quiz
Microsoft Office Master 2019
I. Microsoft Word 2019
II. Microsoft Excel 2019
III. Microsoft PowerPoint 2019
IV. Microsoft Outlook 2019

Instructors & Support

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from Cal State Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Requirements

Requirements

Prerequisites:

While there are no prerequisites to take this course bundle, you must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam.

Requirements:

Hardware Requirements:

  • This course must be taken on a PC device. A Mac OS is not compatible.

Software Requirements:

  • PC: Windows 10 or later operating systems.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • Microsoft Word, Excel, PowerPoint, and Outlook 2019 (not included in enrollment). While Microsoft Word, Excel, PowerPoint, and Outlook 2019 is ideal, you can use the desktop versions that come with Microsoft 365. Please note that there may be some differences between your version of these programs and what you see in the course.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Certification Eligibility Requirements:

Candidates must meet specific education and administrative office support professional experience, which are:

  • No College Degree - 4 years of relevant work experience is required
  • Associates Degree - 3 years of relevant work experience is required
  • Bachelor's Degree - 2 years of relevant work experience is required

All relevant work experience must have been earned within the last ten years.

Relevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following:

  • Communicate within the organization (both verbal and written)
  • Conduct business writing, including proofreading and editing
  • Maintain office functions and record keeping
  • Plan meetings, events, and arrange travel
  • Manage projects
  • Engage in or support human relations activities, such as hiring and compliance issues
  • Maintain budgets and basic accounting functions
  • Manage time and other resources for themselves and others
  • Utilize technology, including virtual and mobile, with strong computer and internet research skills
  • Coordinate communications between internal staff and/or external clients

Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.

Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbook will be shipped to you approximately 7-10 business days after enrollment:

  • The Administrative Professional, by Rankin and Shumack

FAQs

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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, you will be prepared for the Certified Administrative Professional (CAP) certification offered by the International Association of Administrative Professionals (IAAP). Please visit IAAP for more detailed information on eligibility and applying for the exam. You will also be prepared for the Microsoft Office Specialist Certification for PowerPoint and Outlook and the Microsoft Office Expert certification exams in Word and Excel.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive twelve (12) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

What will I do as an administrative professional?

As an administrative professional, you will play an important role in keeping an office organized and functioning efficiently. You will perform routine clerical tasks such as answering phones and drafting messages. Administrative professionals will also organize files, schedule appointments, and support other employees within the office. As an administrative professional, you may also be responsible for greeting guests who visit your organization.

What education do I need to become an administrative professional?

For most administrative professional positions, you will need a high school diploma or equivalent as well as some training which can be obtained in an online course like this one. There is a lot of competition for good administrative professional jobs, so getting formal training and earning a certification will put you ahead of the competition and make you more desirable to employers.

What is the average salary of an administrative professional?

The median salary across all office and administrative support positions according to the Bureau of Labor Statistics is nearly $35,000 per year. Your salary will vary depending on the type of administrative job you choose. For example, a financial clerk earns a median salary of $38,680 while a receptionist earns $28,390 and secretaries earn $37,870. According to a research study conducted by Microsoft, entry-level professionals who obtain a certification can earn almost $16,000 more per year than those without certification.

Are administrative professionals in demand?

Yes, administrative professionals are in demand, but there is expected to be little change in the total number of open positions in this field through 2026 according to the Bureau of Labor Statistics. Technology is expected to play a major role in this profession, so your understanding of courses like those in the Microsoft Office Suite will help you land coveted positions.

Where do administrative professionals work?

Administrative professionals typically work full time hours, between 35- 40 hours per week in an office environment, though some do work part time. It is even possible to work from home depending on your duties and your employer. You will spend large amounts of time in front of a computer using various software courses. You will also interact with other people on a daily basis either in person or via the phone.

What qualities should a good administrative professional have?

In order to be a good administrative professional, you will need good communication skills as you will be responsible for working with people at many different levels within the organization. You will also need good organizational skills, a detail-oriented personality, and the ability to keep information you encounter private and confidential. In addition, you'll need to have good time management as well as the ability to prioritize tasks, and you will need to be dependable and reliable no matter what tasks you're assigned. Finally, you'll need to know how to provide good customer service.

How many exam vouchers will I receive with this course?

You will receive four exam vouchers with the voucher included version. Associate-level exam vouchers will be provided for PowerPoint and Outlook. An expert level exam voucher will be provided for Word and Excel.

Is this certification different from Microsoft Office Specialist: Expert certification?

They are the same certification. Microsoft Office Specialist: Expert is the new name for the Microsoft Office Master certification. This course prepares for the Microsoft Office Specialist – Expert certification.

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About Certification

International Association of Administrative Professionals (IAAP)

The International Association of Administrative Professionals (IAAP) is a non-profit organization dedicated to connecting, teaching, and leading administrative professionals so they can excel in an ever-changing business world. IAAP was founded more than 70 years ago as the National Secretaries Association, and has become an internationally-recognized organization for the advancement of administrative professionals.