Executive Assistant with Microsoft Office Specialist (MOS) Associate (Vouchers Included)

To support leadership, executive assistants must be able to manage all aspects of an office environment, from planning to software. This course will help you earn the two top credentials for executive assistants: Certified Administrative Professional (CAP) and Microsoft Office Specialist (MOS) Associate.

You will learn the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will then learn advanced use of Microsoft...

18 Months / 705 Course Hrs

Open Enrollment

Offered in partnership with your preferred school

CSU Channel Islands

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Learning method

Instructor-led

$5,055

Self-paced. Study on your own schedule

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Details + Objectives

Course code: GES2084

What you will learn

Develop basic practical and managerial skills
The fundamentals of administrative roles including human resources, financial responsibilities, and event and project management
Prepare for the IAAP Certified Administrative Professional exam
Advanced skills need to effectively use the Microsoft Office suite

How you will benefit

Develop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge
Develop communication skills that will allow you to thrive in a professional environment
Set yourself apart from competitors by receiving management training
Receive IAAP Membership and Study Guide upon qualification for the CAP exam
Explore your abilities as a leader and learn how to masterfully manage people and projects
Set yourself up for success in an administrative career by learning relevant real-world skills
Be prepared for the MOS Associate Certification exams
Gain critical Microsoft Office skills and apply them in the workplace

How the course is taught

Self-paced, online course
18 Months to complete
Open enrollment, begin anytime
705 course hours

Outline

Microsoft Office Specialist
1. Introduction to Excel
2. Intermediate Excel
3. Advanced Excel
4. Final Excel Exam
5. Introduction to Word
6. Intermediate Word
7. Advanced Word
8. Introduction to PowerPoint
9. Advanced PowerPoint
10. Introduction to Microsoft Outlook
11. Advanced Microsoft Outlook
Certified Administrative Professional
1. Organizational Communication (Part 1)
  1. Understanding the Workplace Team
  2. Interacting with Stakeholders
  3. Communication Essentials
2. Organizational Communication (Part 2)
  1. Networking
  2. Motivation, Leadership, And Change Management
  3. Public Speaking
  4. International Business
  5. Organizational Structures And Systems
  6. Legal And Ethical Issues
3. Business Writing and Document Production
  1. Business Writing
  2. Software Applications
  3. Managing Hardware and Software
4. Technology and Information Distribution
  1. Information Systems
  2. Telephone and Electronic Communication
  3. Copyright Laws and Intellectual Property
  4. Research and Analysis
  5. Managing Remote Meetings
  6. Information Distribution and Storage
5. Office and Records Management
  1. Filing Standards
  2. File Security
  3. Creating Workspaces
  4. Managing Materials and Supplies
6. Event and Project Management
  1. Event Scheduling And Management
  2. Travel Planning
  3. Meeting Coordination
  4. Project Management And Negotiations
7. Human Resources
  1. Human Resources Terminology and Processes
  2. Employee Handbooks, Training, and Standard Operating Procedures
  3. Employee Records and Evaluation
  4. Staffing And Onboarding
  5. Human Resource Law and Harassment
8. Financial Functions
  1. Budgeting Basics
  2. Introduction to Financial Statements
  3. Introduction to Banking and Statement Reconciliation
9. Workplace Behaviors and Activities (Part 1)
  1. Goal Setting and Creativity
  2. Problem Solving and Decision Making
  3. Time Management and Stress Management
10. Workplace Behaviors and Activities (Part 2)
  1. Planning And Controlling
  2. Multitasking
  3. Generational Distinctions
  4. Diversity and Inclusion
11. Workplace Behaviors and Activities (Part 3)
  1. Supply chain management
  2. Purchasing and logistics
  3. Scheduling
  4. Customer service
12. Becoming an Administrative Assistant and Advancing Your Career
  1. Duties and Traits
  2. Position Options
  3. Seeking Employment
  4. Career Planning
Management Training
1. Financial and Accounting Management
2. Marketing Management
3. Strategic Management in Operations
4. Legal Issues in Operations
5. Legal Aspects of Contracts
6. Tax Issues
7. Organizational Development and Change
8. Negotiating Strategies
9. Business Best Practices
10. Organization Leadership and Decision Making
11. Project Management for Executives
12. Seven Management Disciplines

Instructors & Support

Katrina McBride

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multinational corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993. She helps organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, reporting/productivity applications, Microsoft Office, as well as the creation of online courses with software from leading vendors.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.

Requirements

Prerequisites:

You should have basic keyboarding and computer skills, be comfortable navigating the Internet and using email, and have an understanding of a word-processing program (such as Word). This course is intended for anyone interested in developing their management skills. You should also be comfortable using a personal computer and be familiar with Windows software.

Certification Requirements:

Certified Administrative Professional (CAP)

You must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam.

Candidates must meet specific education and administrative office support professional experience, which are:

No College Degree - 4 years of relevant work experience is required
Associates Degree - 3 years of relevant work experience is required
Bachelor's Degree - 2 years of relevant work experience is required

All relevant work experience must have been earned within the last ten years.

Relevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following:

Communicate within the organization (both verbal and written)
Conduct business writing, including proofreading and editing
Maintain office functions and record keeping
Plan meetings, events, and arrange travel
Manage projects
Engage in or support human relations activities, such as hiring and compliance issues
Maintain budgets and basic accounting functions
Manage time and other resources for themselves and others
Utilize technology, including virtual and mobile, with strong computer and internet research skills
Coordinate communications between internal staff and/or external clients

Please visit https://www.iaap-hq.org/page/Certification for more detailed information on eligibility.

Microsoft Office Specialist (MOS) Associate

To earn the Microsoft Office Specialist: Associate certification, pass three of the following exams:

For students using Microsoft Office 2019/2021:

MO-100: Microsoft Word
MO-200: Microsoft Excel
MO-300: Microsoft PowerPoint
MO-400: Microsoft Outlook

For students using Microsoft Office 365:

MO-11: Microsoft Word
MO-210: Microsoft Excel
MO-310: Microsoft PowerPoint
MO-400: Microsoft Outlook

Requirements:

Hardware Requirements:

This course must be taken on a PC. Macs are not compatible.

Software Requirements:

PC: Windows 10 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Microsoft Office 365, 2021 or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.

Other:

Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. Textbook assignments in each lesson of the CAP course will be linked to the eBook for the designated reading.

The Administrative Professional: Technology and Procedures, (eBook only)

The following textbooks will be shipped to you approximately 7-10 business days after enrollment in the Management Training course:

Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
Strategic Planning - A Pragmatic Guide

Please note: You will receive a digital book if the physical book is on backorder.

More About

About Certification: International Association of Administrative Professionals (IAAP)

The International Association of Administrative Professionals (IAAP) is a non-profit organization dedicated to connecting, teaching, and leading administrative professionals so they can excel in an ever-changing business world. IAAP was founded more than 70 years ago as the National Secretaries Association, and has become an internationally-recognized organization for the advancement of administrative professionals.

FAQ

Yes. You will be prepared for the Certified Administrative Professional (CAP) certification offered by the International Association of Administrative Professionals (IAAP).

You will also will be prepared for the Microsoft Office Specialist (MOS) certification exams for PowerPoint, Outlook, Word, and Excel. For students using Microsoft Office 2019/2021, we recommend the MO-100, MO-200, MO-300, and MO-400 exams, and the MO-110, MO-210, MO-310, and MO-400 exams for Microsoft Office 365 users.

According to Zippia, the average salary for an administrative professional in the U.S. is $39,486. Administrative professional salaries typically range between $23,000 and $65,000 a year. The average hourly rate for administrative professionals is $18.98 per hour.

As an administrative professional, you will play an important role in keeping an office organized and functioning efficiently. You will perform routine clerical tasks such as answering phones and drafting messages. Administrative professionals will also organize files, schedule appointments, and support other employees within the office. As an administrative professional, you may also be responsible for greeting guests who visit your organization.

For most administrative professional positions, you will need a high school diploma or equivalent as well as some training which can be obtained in an online course like this one. There is a lot of competition for good administrative professional jobs, so getting formal training and earning a certification will put you ahead of the competition and make you more desirable to employers.

Yes, administrative professionals are in demand, but there is expected to be little change in the total number of open positions in this field through 2026 according to the Bureau of Labor Statistics. Technology is expected to play a major role in this profession, so your understanding of courses like those in the Microsoft Office Suite will help you land coveted positions.

Administrative professionals typically work full time hours, between 35- 40 hours per week in an office environment, though some do work part time. It is even possible to work from home depending on your duties and your employer. You will spend large amounts of time in front of a computer using various software courses. You will also interact with other people on a daily basis either in person or via the phone.

In order to be a good administrative professional, you will need good communication skills as you will be responsible for working with people at many different levels within the organization. You will also need good organizational skills, a detail-oriented personality, and the ability to keep information you encounter private and confidential. In addition, you'll need to have good time management as well as the ability to prioritize tasks, and you will need to be dependable and reliable no matter what tasks you're assigned. Finally, you'll need to know how to provide good customer service.

You will receive four exam vouchers, one voucher for the CAP exam and three vouchers for the Microsoft exams.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive 18 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Executive Assistant with Microsoft Office Specialist (MOS) Associate (Vouchers Included)

CSU Channel Islands