Human Resources Manager

The Human Resources Manager series will provide you with the essential knowledge you need to manage and lead others. By the end of the course, you will also have mastered the skills you need to prepare to take the Professional in Human Resources (PHR) certification exam.

The Human Resources Professional course will prepare you for a career in human resources. This course explores the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations. You will...

12 Months / 480 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

Association of Executive and Administrative Professionals

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Course code: GES443

What you will learn

  • Comprehensive knowledge needed to sit for the PHR Certification Exam
  • A broad overview of human resources practices
  • Skills for handling recruitment, performance appraisals, and training processes
  • Strategic decision making for compensation and job evaluation
  • Foundational knowledge of U.S. laws and regulations regarding employment practices, including financial and accounting terms
  • OSHA rules governing employee health and safety
  • Important topics in running operations in accord with legal requirements
  • How taxes affect you, whether your business is a sole proprietorship, partnership, or corporation
  • Process of negotiating, how to evaluate negotiation styles, and successful negotiation strategies for most environments

How you will benefit

  • Learn how to contribute to company strategy planning so that you can be a more valuable member of the team
  • Prepare for PHR certification and set yourself apart
  • Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more
  • Develop communication skills that will allow you to thrive in a professional environment
  • Explore your abilities as a leader and learn how to masterfully manage people and projects
  • Set yourself apart from competitors by receiving management training

How the course is taught

  • Self-paced, online course
  • 12 Months to complete
  • Open enrollment, begin anytime
  • 480 course hours

Human Resources Professional

  1. Introduction to Human Resources
    1. Introduction
    2. Opportunities in the HR Field
    3. Skills for Success
    4. Getting into the HR Field
  2. HR's Role in Strategy
    1. Introduction
    2. Let's Talk Strategy
    3. Vision and Mission Statements
    4. Policies
    5. Metrics
  3. Recruiting and Hiring Employees
    1. Introduction
    2. Writing a Job Ad
    3. Preparing to Interview
    4. Reviewing Résumés and Interviewing Candidates
    5. The Job Offer
  4. Training Programs
    1. Introduction
    2. The Basics of Training
    3. The Analysis, Design, and Development Phases of Training
    4. The Implementation and Evaluation Phases
  5. Compensation and Benefits
    1. Introduction
    2. Things to Consider When You're Planning Compensation
    3. Strategic Decisions for Paying Employees
    4. Job Evaluation
    5. A Look at Benefits
  6. Employee Health and Safety
    1. Introduction
    2. What Is OSHA?
    3. Knock, Knock, OSHA Is Here!
    4. Protecting Against Workplace Hazards
    5. Investigating, Recording, and Preventing Accidents and Illnesses
  7. The Legal Environment
    1. Introduction
    2. Basic Employment Law Terms and Facts
    3. Equal Employment Opportunity—Past and Present
    4. What Is Discrimination?
    5. Additional Employment Laws
    6. What Happens When an Employee Files an EEOC Claim?
  8. Marking HR Decisions
    1. Introduction
    2. HRIS Software: A High-Tech Tool for Decision-Making
    3. Making Decisions in a Growth Strategy
    4. Making Decisions in a Retrenchment or Stability Strategy
    5. Job Analysis as a Tool for Decision-Making
  9. Affirmative Action
    1. Introduction
    2. Creating an Affirmative Action Plan
    3. The AAP: Putting It All Together
    4. More Parts of an AAP
    5. Still More Numbers for the Government
  10. Diversity
    1. Introduction
    2. What Is Diversity—and Why Is It a Good Thing?
    3. Managing Diversity and Handling Conflict
    4. Demonstrating Leadership in Promoting Diversity
    5. Diversity Training
  11. Employee Rights and Discipline
    1. Introduction
    2. Laws That Protect Your Employees' Rights and Privacy
    3. Monitoring Employees
    4. Disciplining Employees
    5. Disciplinary Strategies
    6. Documenting Employee Behavior
  12. Termination
    1. Introduction
    2. Alternatives to Firing
    3. Preparing for a Termination
    4. Separation Agreements
    5. Wrongful Discharge
  13. Investigations
    1. Introduction
    2. Why It's Important to Investigate Problems?
    3. The Steps of an Effective Investigation
    4. Getting Ready to Conduct Your Investigation
    5. Conducting Your Investigation
    6. Wrapping Up Your Investigation
  14. Managing Labor Relations
    1. Introduction
    2. A Quick Look at the History of Unions
    3. Why Employees Join a Union?
    4. How Unions Work
    5. Collective Bargaining
    6. What Happens When Negotiations Fail?
  15. Creating a High-Performance Workplace
    1. Introduction
    2. Ask for Your Employees' Suggestions—and Act on Them
    3. Delegate Authority
    4. Keep the Lines of Communication Open
    5. Ask for Feedback
    6. Let Your Employees Have a Life!
  16. Global Human Resources
    1. Introduction
    2. Staffing Strategy and Culture
    3. Understanding Cultural Differences
    4. Practicing HR in Other Countries
    5. Choosing Your Global Employees
    6. Additional Issues for Expatriates
  17. Retention
    1. Introduction
    2. The Top Reasons Why Employees Leave a Company
    3. Encouraging Workers to Stay With Your Company
    4. Stay Interviews
    5. Succession Planning
  18. Motivation, Rewards, and Recognition
    1. Introduction
    2. The Roots of Motivation
    3. Fun Ways to Motivate Your Workers
    4. Nine Strategies For Creating a Great Rewards Program
  19. Preparing for the PHR Exam
    1. Introduction
    2. Externships and Internships
    3. The Basics of the PHR Exam
    4. Studying for the PHR Exam
    5. What to Expect on the Day of the Test?

Management Training

  1. Financial and Accounting Management
    1. Introduction and Overview
    2. Importance of Financial Statements
    3. The Balance Sheet
    4. The Income Statement
    5. Statement of Cash Flows
    6. Financial Ratios
    7. Conclusion
  2. Marketing Management
    1. Introduction and Overview
    2. Marketing Goals
    3. The Marketing Plan
    4. The Marketing Mix
    5. The Marketing Budget
    6. Marketing Implementation
    7. Technology and Marketing
    8. Summary
  3. Strategic Management in Operations
    1. Introduction and Overview
    2. Definitions and Business Models
    3. Categories of Strategies
    4. Strategic Planning Models
    5. Creating Strategic Alternatives
    6. Implementation
    7. Conclusion
  4. Legal Issues in Operations
    1. Introduction
    2. Sources of Law
    3. Agency and Employment Law
    4. Torts Law
    5. Sales and Products Liability
    6. Intellectual Property
    7. Ethics
    8. Summary
  5. Legal Aspects of Contracts
    1. Introduction and Overview
    2. What is a Contract?
    3. Elements of a Contract
    4. Duties and Obligations
    5. What is the Deal?
    6. Legal Representation
    7. Good Faith and Conclusion
  6. Tax Issues
    1. Introduction
    2. Methods of Accounting
    3. Income and Expenses
    4. Depreciation
    5. Property Dispositions
    6. Types of Entities and Tax Returns
    7. Summary
  7. Organizational Development and Change
    1. Introduction and Overview
    2. The Culture of an Organization
    3. Types of Culture
    4. Organizational Change
    5. The Human Side of Change and Resistance
    6. Summary
  8. Negotiating Strategies
    1. Introduction
    2. Steps in Negotiating
    3. Tools in Negotiating
    4. Types of Negotiations
    5. Personality Types
    6. Preparing for Negotiations
    7. BATNA and Summary
  9. Business Best Practices
    1. Introduction and Overview
    2. Definitions
    3. Questions for Discussion
    4. Benchmarking
    5. Resources
    6. Understanding the Process
    7. Conclusion
  10. Organization Leadership and Decision Making
    1. Introduction and Overview
    2. What Is a Leader?
    3. Sources of Power in Leadership
    4. Leadership Theories
    5. Transformational Leaders
    6. Decision Making and Empowerment
    7. Accountability
    8. Summary
  11. Project Management for Executives
    1. Modern Project Management
    2. Project Management Context
    3. Project Management Life Cycle
    4. Successful Project Managers
    5. Project Management Methodology
    6. Project Management Processes and Practices
  12. Seven Management Disciplines
    1. Introduction and Overview
    2. Strategy Management
    3. Human Resource Management
    4. Technology Management
    5. Production and Operations Management
    6. Sales and Marketing Management
    7. Financial Management
    8. Risk Management
    9. Summary

Anna Smith has worked in the field of human resources for 30 years and has taught at university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Senior Professional in Human Resources and a SHRM Senior Certified Professional. Her experience spans many areas of human resources including recruitment, labor relations, and affirmative action plans.

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multinational corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.


You should have basic keyboarding and computer skills, be comfortable navigating the Internet and using email, and have an understanding of a word-processing program (such as Word).

However, if you plan to take the PHR exam after completing the course, you will need one of the following:

  • A minimum of one (1) year of experience in a professional level HR position with a master's degree or higher, OR
  • A minimum of two (2) years of experience in a professional level HR position with a bachelor's degree, OR
  • A minimum of four (4) years of experience in a professional level HR position with less than a bachelor's degree


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Office or equivalent (not included in enrollment).
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment into the Human Resources Professional course:

  • HR
  • PHR / SPHR – Professional in Human Resources Certification Study Guide

The following materials will be shipped to you once you begin the Management Training portion of the program:

  • Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
  • Strategic Planning - A Pragmatic Guide

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Yes, this course prepares you to sit for the Human Resource Certification Institute's PHR exam. However, you will need experience in the human resources field before you are eligible to take this exam. Please reference the Prerequisites section for more information.

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive (12) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

No. You do not need to have experience in human resources to take this course. However, you will need experience as a human resources representative to take the PHR exam, administered by the Human Resource Certification Institute (HRCI).

Yes, human resources professionals are currently in demand. The Bureau of Labor Statistics estimates that the employment of human resources specialists will continue to increase 7 percent through 2026. Additional HR professionals will be needed to help companies with increasingly complex employment laws and health coverage.

While there is no specific internship with this course, you will be given instructions and insight on how you can obtain an internship or externship upon the completion of your coursework and financial obligation.

The PHR Exam, or Professional in Human Resources Exam, is a prestigious certificate awarded by the Human Resource Certification Institute (HRCI). By achieving this designation, you will effectively show potential employers and those in the industry that you possess the knowledge as well as practical experience in human resource management necessary to pass this thorough exam.

Obtaining certification shows that you are dedicated to advancing in your career. Many organizations consider the certified Human Resources Professional to be motivated and knowledgeable, giving them a competitive edge in the field.

HR specialists can make a great salary in a job where they help fellow employees daily. While a lot of factors will go into determining your exact salary, such as years of experience and location, the Bureau of Labor Statistics has reported that the median salary for HR specialists is over $60,000.

The PHR exam consists of 150 mostly multiple-choice questions requiring you to select the best possible answer using your HR knowledge and experience. There are a variety of test items including workplace scenarios. Each question is weighted the same, and there is no partial credit for answers.

The PHR Exam must be taken at a proctored Pearson VUE testing center. Pearson VUE has testing centers nationwide, and you can search for the one closest to you by visiting

Once you've earned PHR certification, it is valid for three years. In order to maintain your PHR certification, you will be responsible for earning 60 recertification credits (continuing education) during that three year period. If you do not earn the required 60 credits, you must retake and pass the PHR exam in order to remain certified.

HR specialists are defined as early career HR professionals. You job duties in this position will typically revolve around recruiting and on-boarding new employees including screening candidates, performing background checks, conducting preliminary interviews, and helping with orientation of new employees. Your overall goal, and the indicator of success in your position, is to ensure that the best possible employees are hired into specific roles within your organization. When you're not actively hiring or on-boarding a new employee, you will be responsible for current employee satisfaction and ensuring productivity remains high.

A typical day for an HR specialist will involve tasks such as updating employee records related to hiring, transfers, promotions and terminations; explaining policies and procedures to new hires; ensuring new hire paperwork is completed; addressing work complaints; informing applicants of duties, benefits, work hours, etc.; coordinating job postings; reviewing resumes; and conducting background and reference checks. There may also be additional duties depending on the size of the organization you work for and the area in which you specialize.

There is absolutely room for advancement in your career as an HR specialist. You can choose to specialize in an area of HR such as recruitment and hiring or benefits. You can also go the opposite direction and continue to add to and broaden your skillset and HR experience in order to move forward in your career and obtain an HR generalist position. Additional education, certifications and on-the-job experience can help you make the move into a role as an HR manager or HR director, and even beyond.

While HR specialists and generalists often work together, their roles are very different. An HR specialist will typically have a well-defined role, and will focus on the same things each day. For example, an HR specialist in charge of recruitment and hiring is not going to be involved in benefit selection or termination procedures. An HR generalist has a much more varied role. In this type of role, you would be required to wear a lot of hats, and would see a constantly changing daily routine with many different jobs duties encompassing a large portion of overall HR tasks for a company.

Human Resource Certification Institute (HRCI)
The Human Resource Certification Institute (HRCI) is a globally-recognized organization that has been credentialing HR professionals for over 40 years. The organization has developed eight certifications that span all stages of a professional HR career as well as continuing education opportunities to help professionals stay up-to-date on best practices. Each of HRCI's certifications have been accredited by the National Commission for Certifying Agencies (NCAA).