Human Resources Manager

The Human Resources Manager series will provide you with the essential knowledge you need to manage and lead others. By the end of the course, you will also have mastered the skills you need to prepare to take the Professional in Human Resources (PHR) certification exam.

The Human Resources Professional course will prepare you for a career in human resources. This course explores the foundational aspects of HR, including human resource laws, hiring disciplines, and labor relations. You will...

18 Months / 510 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

University of the District of Columbia

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Course code: GES443

What you will learn

  • Comprehensive knowledge needed to sit for the PHR Certification Exam
  • A broad overview of human resources practices
  • Skills for handling recruitment, performance appraisals, and training processes
  • Strategic decision making for compensation and job evaluation
  • Foundational knowledge of U.S. laws and regulations regarding employment practices, including financial and accounting terms
  • OSHA rules governing employee health and safety
  • Important topics in running operations in accord with legal requirements
  • How taxes affect you, whether your business is a sole proprietorship, partnership, or corporation
  • Process of negotiating, how to evaluate negotiation styles, and successful negotiation strategies for most environments

How you will benefit

  • Learn how to contribute to company strategy planning so that you can be a more valuable member of the team
  • Prepare for PHR certification and set yourself apart
  • Open the door to new career opportunities and higher salaries after obtaining your PHR certification, including jobs such as: HR generalist, Recruiter, HR Representative, HR Assistant, HR Specialist, HR Manager, Compensation and Benefits Manager, and more
  • Develop communication skills that will allow you to thrive in a professional environment
  • Explore your abilities as a leader and learn how to masterfully manage people and projects
  • Set yourself apart from competitors by receiving management training

How the course is taught

  • Self-paced, online course
  • 18 Months to complete
  • Open enrollment, begin anytime
  • 510 course hours
  1. Human Resources Professional
    1. Getting Started
    2. Pretest
    3. Introduction to Human Resources
    4. HR's Role in Strategy
    5. Affirmative Action
    6. Diversity, Equity, and Inclusion
    7. Making HR Decisions
    8. Retention
    9. Recruiting
    10. Hiring
    11. Training Programs
    12. Creating a High-Performance Workplace
    13. Midterm
    14. Appraising and Improving Employees' Performance
    15. Remote Work
    16. Workplace Communication, Motivation, and Digital Media
    17. Compensation and Benefits
    18. Employee Health and Safety
    19. The Legal Environment
    20. Employee Rights and Discipline
    21. Investigations
    22. Managing Labor Relations
    23. Global Human Resources
    24. Preparing for the for the aPHR, PHR, and SHRM-CP Exams
    25. Final Exam
    26. Resources
  2. Management Training
    1. Financial and Accounting Management
      1. Introduction and Overview
      2. Importance of Financial Statements
      3. The Balance Sheet
      4. The Income Statement
      5. Statement of Cash Flows
      6. Financial Ratios
      7. Conclusion
    2. Marketing Management
      1. Introduction and Overview
      2. Marketing Goals
      3. The Marketing Plan
      4. The Marketing Mix
      5. The Marketing Budget
      6. Marketing Implementation
      7. Technology and Marketing
      8. Summary
    3. Strategic Management in Operations
      1. Introduction and Overview
      2. Definitions and Business Models
      3. Categories of Strategies
      4. Strategic Planning Models
      5. Creating Strategic Alternatives
      6. Implementation
      7. Conclusion
    4. Legal Issues in Operations
      1. Introduction
      2. Sources of Law
      3. Agency and Employment Law
      4. Torts Law
      5. Sales and Products Liability
      6. Intellectual Property
      7. Ethics
      8. Summary
    5. Legal Aspects of Contracts
      1. Introduction and Overview
      2. What is a Contract?
      3. Elements of a Contract
      4. Duties and Obligations
      5. What is the Deal?
      6. Legal Representation
      7. Good Faith and Conclusion
    6. Tax Issues
      1. Introduction
      2. Methods of Accounting
      3. Income and Expenses
      4. Depreciation
      5. Property Dispositions
      6. Types of Entities and Tax Returns
      7. Summary
    7. Organizational Development and Change
      1. Introduction and Overview
      2. The Culture of an Organization
      3. Types of Culture
      4. Organizational Change
      5. The Human Side of Change and Resistance
      6. Summary
    8. Negotiating Strategies
      1. Introduction
      2. Steps in Negotiating
      3. Tools in Negotiating
      4. Types of Negotiations
      5. Personality Types
      6. Preparing for Negotiations
      7. BATNA and Summary
    9. Business Best Practices
      1. Introduction and Overview
      2. Definitions
      3. Questions for Discussion
      4. Benchmarking
      5. Resources
      6. Understanding the Process
      7. Conclusion
    10. Organization Leadership and Decision Making
      1. Introduction and Overview
      2. What Is a Leader?
      3. Sources of Power in Leadership
      4. Leadership Theories
      5. Transformational Leaders
      6. Decision Making and Empowerment
      7. Accountability
      8. Summary
    11. Project Management for Executives
      1. Modern Project Management
      2. Project Management Context
      3. Project Management Life Cycle
      4. Successful Project Managers
      5. Project Management Methodology
      6. Project Management Processes and Practices
    12. Seven Management Disciplines
      1. Introduction and Overview
      2. Strategy Management
      3. Human Resource Management
      4. Technology Management
      5. Production and Operations Management
      6. Sales and Marketing Management
      7. Financial Management
      8. Risk Management
      9. Summary

Anna Smith

Anna Smith has worked in the field of human resources for 30 years and has taught at university level for over 20 years. She holds a bachelor's degree in business administration from Spalding University, a master's degree in management from Webster University, and a Master Online Teaching certificate from the University of Illinois. She is also a certified Senior Professional in Human Resources and a SHRM Senior Certified Professional. Her experience spans many areas of human resources including recruitment, labor relations, and affirmative action plans.

Ann Nevers

Ann Nevers holds a law degree and a master's in health law. She has work experience in employee management, hiring, training, and staff development. This includes motivating employees to work to their strengths, preparing new job descriptions, and looking for ways to improve workplace efficiency in a positive work environment.

Ann has used communication, problem-solving, and dispute resolution processes both formally and informally to effectively work through issues. In addition, she has experience both teaching and writing on a number of legal and workplace issues, including health care and employment law.

She is engaged in community volunteer activities, including prior work overseeing a women's organization with implementation and oversight of new volunteer roles, training, and leadership development. In addition, she has established a newsletter and newsletter team to support the efforts of a local non-profit organization.

Katrina McBride

Katrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multinational corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.

Katherine Squires Pang

Katherine Squires Pang, J.D., LL.M., M.Ed has practiced law since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.

Jerry L. Partridge

Jerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A&M University.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.


You should have basic keyboarding and computer skills, be comfortable navigating the Internet and using email, and have an understanding of a word-processing program (such as Word).

Certification Requirements:

No HR experience is required to sit for the aPHR exam. You will need a high school diploma, but you don't need any additional education.

Similarly, no HR experience or degree is required for the SHRM-CP exam; however, a basic working knowledge of HR practices and principles or a degree from a SHRM Academically Aligned program is recommended.

If you plan to take the PHR exam after completing the course, you will need one of the following:

  • A minimum of one (1) year of experience in a professional level HR position with a master's degree or higher, OR
  • A minimum of two (2) years of experience in a professional level HR position with a bachelor's degree, OR
  • A minimum of four (4) years of experience in a professional level HR position with less than a bachelor's degree


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Office or equivalent (not included in enrollment).
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment into the Human Resources Professional course:

  • Human Resource Management
  • PHR / SPHR – Professional in Human Resources Certification Study Guide

The following materials will be shipped to you once you begin the Management Training portion of the program:

  • Managing by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials
  • Strategic Planning - A Pragmatic Guide

The national average human resources manager salary is $126,235.

Human resources managers plan, coordinate, and direct the administrative functions of an organization.

Human resources managers are employed in nearly every industry, with job titles like Employee Relations Manager, HR Administration Director (Human Resources Administration Director), Human Resources Director (HR Director), Human Resources Manager (HR Manager), and Human Resources Operations Manager.

They work in offices, and most work full-time during regular business hours. Some travel to attend professional meetings or to recruit employees.

Human resources managers plan, coordinate, and direct the administrative functions of an organization.

Yes. This course prepares you to sit for the Human Resource Certification Institute's aPHR and PHR exams and the Society for Human Resource Management's SHRM-CP exam. You will need experience in the human resources field before you are eligible to take the PHR exam, but not the aPHR or SHRM-CP exams. Please reference the course prerequisites section for more information.

No. You do not need to have experience in human resources to take this course. However, you will need experience as a human resources representative to take the PHR exam, administered by the Human Resource Certification Institute (HRCI).

Yes, human resources professionals are currently in demand. The Bureau of Labor Statistics estimates that the employment of human resources specialists will continue to increase 7 percent through 2026. Additional HR professionals will be needed to help companies with increasingly complex employment laws and health coverage.

The PHR Exam, or Professional in Human Resources Exam, is a prestigious certificate awarded by the Human Resource Certification Institute (HRCI). By achieving this designation, you will effectively show potential employers and those in the industry that you possess the knowledge as well as practical experience in human resource management necessary to pass this thorough exam.

The aPHR Exam, or Associate Professional in Human Resources Exam, is a knowledge-based exam. No HR experience is required to sit for the aPHR exam. You will need a high school diploma, but you don't need any additional education.

Similarly, no HR experience or degree is required for the Certified Professional (SHRM-CP) exam by the Society of Human Resources; however, a basic working knowledge of HR practices and principles or a degree from a SHRM Academically Aligned program is recommended.

Obtaining certification shows that you are dedicated to advancing in your career. Many organizations consider the certified Human Resources Professional to be motivated and knowledgeable, giving them a competitive edge in the field.

The PHR exam consists of 150 mostly multiple-choice questions requiring you to select the best possible answer using your HR knowledge and experience. There are a variety of test items including workplace scenarios. Each question is weighted the same, and there is no partial credit for answers.

The PHR Exam must be taken at a proctored Pearson VUE testing center. Pearson VUE has testing centers nationwide, and you can search for the one closest to you by visiting

The aPHR consists of 65 scored questions + 25 pretest questions. The SHRM-CP consists of 134 questions, 80 knowledge items, and 54 situational-judgment items. You can take both exams in-person or at an authorized testing center.

Once you have earned your PHR or aPHR certification, it is valid for three years. To maintain your PHR certification, you can retake the exam or complete a professional development course (such as Human Resources Professional) during that three-year period. Upon certification, the SHRM-CP credential is also valid for three years.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

After you register, you will receive 18 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

Human Resource Certification Institute (HRCI)
The Human Resource Certification Institute (HRCI) is a globally-recognized organization that has been credentialing HR professionals for over 40 years. The organization has developed eight certifications that span all stages of a professional HR career as well as continuing education opportunities to help professionals stay up-to-date on best practices. Each of HRCI's certifications have been accredited by the National Commission for Certifying Agencies (NCAA).