Salesforce: Power User

Salesforce is the leading customer relationship management (CRM) software for sales and marketing automation. This online course will train you to be a Salesforce Power User, so you can navigate the Lightning interface, create and manage accounts, handle leads, and utilize opportunities. By becoming proficient in Salesforce, you will be able to better engage customers with the most popular CRM software available to large and small businesses.

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6 Months / 75 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Course code: GES365

What you will learn

  • Recognize key features and options available in the Salesforce software to become proficient in usage
  • Apply the proper procedures to create accounts, contacts, leads, and opportunities
  • Analyze features for account management within Salesforce
  • Understand the basic units of a relational database management system and its ties to Salesforce
  • Implement best practices related to data migration

How you will benefit

  • Become familiar with successfully operating the Salesforce software
  • Growth in operating Salesforce to become a power user
  • Prepare for future Salesforce credentials as experience and expertise grows

How the course is taught

  • Self-paced, online course
  • 6 Months to complete
  • Open enrollment, begin anytime
  • 75 course hours
  1. Intro to Salesforce Automation
  2. Working with the Salesforce System
  3. Salesforce Solution
  4. Salesforce Admin
  5. Migrating to Salesforce
  6. Course Conclusion

Jeff Rees has over 25 years of experience in the IT industry. Jeff's expertise covers a wide range of technical skills in the field of immersive technology, such as virtual reality, augmented reality, spatial computing, and holograms. He manages, creates, and delivers high-quality augmented and virtual reality technology experiences that enhance knowledge retention and engagement for learners. Jeff capitalizes on his multifaceted technical knowledge with his passion for implementing immersive solutions, which has given him a proven track record of producing one-of-a-kind solutions for clients. Jeff has previously served as a senior vice president of operations, chief technology officer, and technical director for diverse technology companies. Jeff has also taught numerous computer courses during his career. Jeff holds a bachelor's degree from DeVry University in Computer Sciences with an emphasis in Simulation Design.

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Salesforce (You can redeem a 30-day free trial offer of Salesforce to complete the optional labs. Download and installation instructions are provided in the course)
  • Adobe Acrobat Reader.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

No.

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.