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ed2go Business Operations Salesforce: Power User
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Salesforce: Power User

In the Salesforce Power User course, you will learn how to work with Salesforce in order to achieve the desired results within your position. The course covers all uses of Salesforce – from the sales perspective through HR and management's perspective. As a sales person, learning all the various best practices of Salesforce allows you to manage your time more efficiently as well as increase your sales through better lead management and nurturing.

For HR Managers as well as Sales Managers, understanding Sales Force is crucial in order to create best practices for your employees and ensure that leads are being properly cultivated and nurtured. Without proper use of Salesforce, leads will not get the necessary attention to hit quota and revenue goals. With Salesforce being the world's #1 CRM, understanding the various features and customizations is an important skill-set for a variety of positions.

6 Months / 30 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Wichita State University

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method


Self-Paced. Study on your own schedule

Contact Us for additional information

Salesforce: Power User

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Details + Objectives

Course Code: GES365

What You Will Learn
  • Learn the many uses of Salesforce from beginning to advanced operations
  • Understand the customizable features of Salesforce
  • Master an understanding of how Salesforce can be used for contact management, sales collaboration, marketing automation, data reporting, and more
  • Utilize the program from the perspective of a sales representative, HR employee, and manager
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 30 course hours
How you will benefit
  • Become more efficient in your role by mastering the most-used CRM
  • Develop the skills needed to take a sale from lead to completion
  • Utilize the customization abilities of Salesforce to better suit the needs of your organization
  • Hit and exceed revenue goals by maximizing Salesforce's potential


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Intro to Salesforce Automation

Receive an introduction to the course before diving in to the material. Learn the fundamentals of Salesforce and its functions, and understand the best situations in which to use the program.

Working with the Salesforce System

Learn how to create accounts and contacts, create leads, nurture leads from social channels, and walk through the four-part sales process.

Salesforce Solution

Understand the core problems that drive people to use Salesforce. Learn how to manage accounts, work with custom apps, and utilize badges and campaigns.

Salesforce Admin

Gain insight into RDBMS, the cloud, virtual machines, Salesforce development, building in the cloud, and Salesforce set-up.

Migrating to Salesforce

Understand how to migrate information to Salesforce and the tasks that need to be completed prior to migration.

Course Conclusion

Complete the course by learning about the various ways Salesforce can solve your organization's issues. Review the material that has been covered throughout the class.

  1. Module 1: Intro to Salesforce Automation
    1. Course Introduction
    2. What Is Salesforce Automation?
    3. Salesforce Automation System Overview
    4. Why Salesforce?
  2. Module 2: Working with the Salesforce System
    1. Creating Accounts and Contacts
    2. Creating Leads and Opportunities
    3. Sales Process – Parts 1-4
    4. Leads Through Social Channels
  3. Module 3: Salesforce Solution
    1. Core Problems
    2. Managing Accounts
    3. Badges and Campaigns
    4. Custom Apps
  4. Module 4: Salesforce Admin
    1. Introduction to RDBMS
    2. Introduction to The Cloud
    3. Introduction to Virtual Machines - Parts 1 – 2
    4. Salesforce Development
    5. Introduction to Building in The Cloud
    6. Salesforce Set Up
  5. Module 5: Migrating to Salesforce
    1. Tasks to Complete Before Migration – Parts 1 – 2
    2. Frequently Asked Questions - Parts 1 -9
  6. Module 6: Course Conclusion
    1. The Salesforce Solution
    2. Conclusion
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Instructors & Support

Rafiq Wayani

Rafiq Wayani has extensive experience including more than 20 years in IT as a Systems Architect, Software Engineer, DBA and Project Manager. He has instructed in a variety of technical areas, and has designed and implemented network and information systems. Bringing nearly 30 years of advanced IT experience to each course and adding his unique perspective and "real world" tips, Rafiq has a knack for making complex topics easy to understand. In addition to being an engaging IT and networking instructor, Rafiq has extensive experience as a Systems Architect, Software Engineer, Database Administrator, and Project Manager. Rafiq holds multiple professional IT certifications including Cisco CCNA, CCNP, CCDA, CCDP, Microsoft Solutions Developer, Systems Engineer, Application Developer, Database Administrator, Master Certified Netware Engineer, CompTIA A+, Microsoft certifications: MCP, MCSE, MCDBA, MCSD, and MCT. With his IT background and impressive list of credentials, Rafiq is proven and qualified to both teach and author courses on numerous IT topics including Microsoft, Linux, VMware, Active Directory, Oracle, SQL Server, .NET and many more.




There are no prerequisites to take this course.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.


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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?


When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

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