Course Code: GES365
Receive an introduction to the course and instructor before diving in to the material. Learn the fundamentals of Salesforce and its functions, and understand the best situations in which to use the program.
Learn how to create accounts and contacts, create leads, nurture leads from social channels, and walk through the four-part sales process.
Understand the core problems that drive people to use Salesforce. Learn how to manage accounts, work with custom apps, and utilize badges and campaigns.
Gain insight into RDBMS, the cloud, virtual machines, Salesforce development, building in the cloud, and Salesforce set-up.
Understand how to migrate information to Salesforce and the tasks that need to be completed prior to migration.
Complete the course by learning about the various ways Salesforce can solve your organization’s issues. Review the material that has been covered throughout the class.
I. Module 1: Intro to Salesforce Automation
A. Course and Instructor Introduction
B. What Is Salesforce Automation?
C. Salesforce Automation System Overview
D. Why Salesforce?
II. Module 2: Working with the Salesforce System
A. Creating Accounts and Contacts
B. Creating Leads and Opportunities
C. Sales Process – Parts 1-4
D. Leads Through Social Channels
III. Module 3: Salesforce Solution
A. Core Problems
B. Managing Accounts
C. Badges and Campaigns
D. Custom Apps
IV. Module 4: Salesforce Admin
A. Introduction to RDBMS
B. Introduction to The Cloud
C. Introduction to Virtual Machines - Parts1 – 2
D. Salesforce Development
E. Introduction to Building in The Cloud
F. Salesforce Set Up
V. Module 5: Migrating to Salesforce
A. Tasks to Complete Before Migration – Parts 1 – 2
B. Frequently Asked Questions - Parts 1 -9
VI. Module 6: Course Conclusion
A. The Salesforce Solution
Rafiq Wayani has extensive experience including more than 20 years in IT as a Systems Architect, Software Engineer, DBA and Project Manager. He has instructed in a variety of technical areas, and has designed and implemented network and information systems. Bringing nearly 30 years of advanced IT experience to each course and adding his unique perspective and “real world” tips, Rafiq has a knack for making complex topics easy to understand. In addition to being an engaging IT and networking instructor, Rafiq has extensive experience as a Systems Architect, Software Engineer, Database Administrator, and Project Manager. Rafiq holds multiple professional IT certifications including Cisco CCNA, CCNP, CCDA, CCDP, Microsoft Solutions Developer, Systems Engineer, Application Developer, Database Administrator, Master Certified Netware Engineer, CompTIA A+, Microsoft certifications: MCP, MCSE, MCDBA, MCSD, and MCT. With his IT background and impressive list of credentials, Rafiq is proven and qualified to both teach and author courses on numerous IT topics including Microsoft, Linux, VMware, Active Directory, Oracle, SQL Server, .NET and many more.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment and will be available online.
Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.