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ed2go Computer Applications Microsoft Windows Introduction to PC Troubleshooting
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computer-troubleshooting

Introduction to PC Troubleshooting

Don't spend your hard-earned cash on expensive PC repairs! The vast majority of the problems people experience with their computers are completely avoidable, and most can be solved with nothing more than a few minutes of your time. Intro to PC Troubleshooting takes you step by step through the typical hardware and operating system problems encountered by technicians, teaching troubleshooting techniques to decipher any problem, and giving you the skills you need to solve them.

Once you've mastered the basics, the course launches into some of the more advanced and nasty problems that crop up in the PC, teaching you how to diagnose and fix those problems as well! Finally, Intro to PC Troubleshooting shows you how to maintain and optimize a Windows PC. So what are you waiting for? Let's troubleshoot - and fix - some PCs!

6 Weeks / 24 Course Hrs
Starting December 12, 2018

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Learning Method

Instructor-led

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Starting December 12 | January 16

Introduction to PC Troubleshooting

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Details + Objectives

Course Code: trb

What You Will Learn
  • Learn the typical hardware and operating system problems encountered by technicians
  • Gain the skills you need to solve common PC problems
  • Learn how to diagnose and fix more advanced problems as well
  • Learn how to maintain and optimize a Windows PC
How the course is taught
  • Instructor-led course
  • 6 weeks in duration
  • Courses begin each month
  • 2 lessons released each week
  • 24 course hours
How you will benefit
  • Save time and money by learning to diagnose and troubleshoot common computer problems that you may encounter personally and professionally
  • Gain confidence as you learn to fix problems on your PC and business computers
  • Open the door to new career opportunities as the go to person for technology issues in most companies

Outline

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Week 1

Start on the path to troubleshooting like a pro as you learn about input devices, the parts inside the computer, and output devices for PCs. Then, learn the three main steps in the troubleshooting process: identifying the problem, testing solutions, and completing the process.

Week 2

Learn some of the basic components and tools of an operating system and important tools for fixing one. Then learn basic steps of troubleshooting an operating system including startup, video, sound, and application errors.

Week 3

Master the three most important types of preventive maintenance: backing up data that’s on a hard drive, updating or upgrading the operating system, and using Windows utilities that help you monitor and maintain the OS. Then find out how networks work and what the necessary components are for a wired network; discover wireless networks and everything that separates them from their wired-network brethren; and learn about the biggest network of them all, the Internet.

Week 4

Gain an understanding of the steps to take when trying to fix your network or Internet connections. Then, discover the many types of malicious software that can infect your computer, and learn the five-step process of recovering from a virus infection.

Week 5

Dive into the inside of a computer as you learn about the power of different PC parts, including what to look for when shopping for new ones as well as safe and proper handling of components. Then, learn to handle RAM, hard drives, and expansion cards to improve a PC’s performance.

Week 6

Discover safe and effective ways to check, clean, and maintain the inside and outside of your computer. Finally, discuss your future as a PC troubleshooter, including the certifications and careers available to anyone with the right skills.

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Instructors & Support

Scott Jernigan

Scott Jernigan, an A+ and Network+ Certified Technician, holds a Master of Arts degree in Medieval History. He teaches A+ Certification and PC hardware classes. He has taught at the FBI Academy in Quantico, VA, Lucent Technologies in Baltimore, MD, and at the United Nations in New York City. Jernigan has also edited numerous computer books, including the best-selling All in One A+ Certification Exam Guide and the Network+ Certification Exam Guide.

Requirements

Prerequisites / Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements: 

  • This course can be taken on either a PC or Mac.
  • You will also need access to one or more computers that do not contain any data you consider sensitive.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Email capabilities and access to a personal email account.
  • Software must be installed and fully operational before the course begins.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

FAQs

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When can I get started?

A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits.

How does it work?

Once a course session starts, two lessons will be released each week for the six-week duration of your course. You will have access to all previously released lessons until the course ends.

How long do I have to complete each lesson?

The interactive discussion area for each lesson automatically closes two weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.

What if I need an extension?

The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks plus 10 days (24 days total) to complete the final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.

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