Enjoyed the course. The instructor made the technical nature of the course easy to understand."
I enjoyed the course. It removes a lot of the mystery and fear associated with the CPU box and all of the magic inside. A good confidence builder and that was what I was after in this course."
I have learned so much from this course and have already put a lot of the information to work in repairing my computers. I would recommend this course to anyone who is interested in saving money and being useful themselves and who loves knowledge. Thank you for a course well put together."
I loved this course and the instructor's writing style. He explained the technical in plain english and I really understood what he was teaching. I would recommend the instructor and course."
I really enjoyed this course and getting some answers to questions that have been nagging at me.I like the fact that I could print the whole course for future reference. Finally, when I have a computer problem, I can prove to my husband that it is not just the loose nut behind the keyboard. Thanks."
I thoroughly enjoyed this course. Scott was so good that I wouldn’t hesitate to take another course that he was instructing.The interaction between the students was also an asset. I would certainly recommend this course to my friends!"
Thank you. You have givien me encouragement to go further in this field."
This class far exceeded my expectations and was very helpful"
Course Code: trb
Start on the path to troubleshooting like a pro as you learn about input devices, the parts inside the computer, and output devices for PCs. Then, learn the three main steps in the troubleshooting process: identifying the problem, testing solutions, and completing the process.
Learn some of the basic components and tools of an operating system and important tools for fixing one. Then learn basic steps of troubleshooting an operating system including startup, video, sound, and application errors.
Master the three most important types of preventive maintenance: backing up data that’s on a hard drive, updating or upgrading the operating system, and using Windows utilities that help you monitor and maintain the OS. Then find out how networks work and what the necessary components are for a wired network; discover wireless networks and everything that separates them from their wired-network brethren; and learn about the biggest network of them all, the Internet.
Gain an understanding of the steps to take when trying to fix your network or Internet connections. Then, discover the many types of malicious software that can infect your computer, and learn the five-step process of recovering from a virus infection.
Dive into the inside of a computer as you learn about the power of different PC parts, including what to look for when shopping for new ones as well as safe and proper handling of components. Then, learn to handle RAM, hard drives, and expansion cards to improve a PC’s performance.
Discover safe and effective ways to check, clean, and maintain the inside and outside of your computer. Finally, discuss your future as a PC troubleshooter, including the certifications and careers available to anyone with the right skills.
Scott Jernigan, an A+ and Network+ Certified Technician, holds a Master of Arts degree in Medieval History. He teaches A+ Certification and PC hardware classes. He has taught at the FBI Academy in Quantico, VA, Lucent Technologies in Baltimore, MD, and at the United Nations in New York City. Jernigan has also edited numerous computer books, including the best-selling All in One A+ Certification Exam Guide and the Network+ Certification Exam Guide.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment and will be available online.
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits.
Once a course session starts, two lessons will be released each week for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
The interactive discussion area for each lesson automatically closes two weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The final exam will be released on the same day as the last lesson. Once the final exam has been released, you will have two weeks plus 10 days (24 days total) to complete the final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.