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ed2go Health and Fitness Dental Dental Office Manager
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Dental Office Manager

As an Administrative Dental Assistant, you will perform as a professional dental staff member and work on behalf of the patient as well as the dentist. This exciting Administrative Dental Assistant Online course can help you gain entrance in the Dental Assistant career path. You will learn about patient care, as well as how to assist with administrative dental duties. Advance and discover career possibilities after acquiring the skills essential for an entry-level administrative dental assistant position.

This course will prepare you to handle bookkeeping for a small business and learn how to use QuickBooks 2017 and is divided into three main sections. The first section addresses bookkeeping and accounting concepts, including illustrations of how QuickBooks incorporates these concepts. The second section introduces QuickBooks in more detail and introduces basic concepts and functionality. The third section addresses intermediate QuickBooks concepts and functionality.

Microsoft Office skills are important skills to have in any profession or workplace. Being able to work with Office programs is a must in today's workplace, you will learn essential introductory and advanced Office skills in Microsoft Word and Excel 2016 programs. You will be prepared for the Microsoft Office Specialist Certification exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word), the fees for these exams are included in this course.

18 Months / 410 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Bunker Hill Community College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method


Self-Paced. Study on your own schedule

Contact Us for additional information

Dental Office Manager

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Details + Objectives

Course Code: GES176

What You Will Learn
  • Perform inventory management and equipment maintenance
  • Create, edit, format, and print Microsoft Word documents
  • Learn advanced formatting, drawing tools, create and manage tables, and work with column layouts
  • Learn to use tables of contents, footnotes, and endnotes, adding comments, tracking changes, comparing and combining documents, creating envelopes and labels, using Mail Merge, and protecting documents.
  • Create, modify, and format Excel worksheets, perform calculations, and print Excel workbooks.
  • Learn to use advanced Excel formulas, work with lists, work with illustrations and charts, and use advanced formatting techniques.
  • Learn to work with pivot tables, audit worksheets, work with data tools, protect documents for collaboration with others, and work with macros.
  • Account for inventory
  • Account for fixed assets and depreciation
  • Utilize purchase and sales orders
  • Locate and create a variety of reports to analyze company performance in QuickBooks
  • Set up, save, import and secure QuickBooks files
How the course is taught
  • Self-paced, online course
  • 18 months to complete
  • Open enrollment, begin anytime
  • 410 course hours
How you will benefit
  • Understand the role of the administrative dental assistant
  • Communicate effectively with patients and coworkers
  • Relate to patients in a professional, caring manner
  • Understand teamwork in the dental office
  • Maintain quality patient records
  • Understand information management in the dental office
  • Become proficient with scheduling and recall systems
  • Know how to process dental insurance
  • Understand basic bookkeeping and accounting concepts
  • Gain familiarity with closing the books and generating basic financial statements
  • Handle and account for cash, accounts payable and accounts receivable transactions
  • Understand how to set up a new company file in QuickBooks and learn the basic features and functionality of QuickBooks


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  1. Administrative Dental Assistant
    1. The Dental Profession
      1. Orientation to the Dental Profession: Dental Basics
    2. Orientation to the Dental Profession: Dental Basics
    3. Interpersonal and Communication Skills
      1. Communication Skills and Telephone Techniques
      2. Written Correspondence
      3. Patient Relations
      4. Dental Healthcare Team Communication
    4. Communication Skills and Telephone Techniques
    5. Written Correspondence
    6. Patient Relations
    7. Dental Healthcare Team Communication
    8. Records Management
      1. Patient Clinical Records
      2. Information Management
    9. Patient Clinical Records
    10. Information Management
    11. Scheduling and Recall Systems
      1. Dental Patient Scheduling
      2. Recall Systems
    12. Dental Patient Scheduling
    13. Recall Systems
    14. Dental Insurance Processing
    15. Financial Management
      1. Financial Arrangements and Collection Procedures
      2. Bookkeeping Procedures: Accounts Receivable
      3. Bookkeeping Procedures: Accounts Payable
    16. Financial Arrangements and Collection Procedures
    17. Bookkeeping Procedures: Accounts Receivable
    18. Bookkeeping Procedures: Accounts Payable
    19. Office Equipment and Inventory
      1. Inventory Management
      2. Office Equipment
      3. Computers in the Dental Office
    20. Inventory Management
    21. Office Equipment
    22. Computers in the Dental Office
    23. Employment Strategies
  2. Professional Bookkeeping with QuickBooks 2018 (Software Included)
    1. Bookkeeping Concepts
      1. Bookkeeping Defined
      2. The Journal and The Ledger
      3. Special Journals and the Worksheet
      4. Financial Statements and Closing the Books
      5. Merchandising Accounts
      6. Depreciation and Checking Accounts
      7. Petty Cash and Interest
      8. Payroll, Partnerships, and Corporations
    2. Bookkeeping Defined
    3. The Journal and The Ledger
    4. Special Journals and the Worksheet
    5. Financial Statements and Closing the Books
    6. Merchandising Accounts
    7. Depreciation and Checking Accounts
    8. Petty Cash and Interest
    9. Payroll, Partnerships, and Corporations
    10. QuickBooks – Introductory Concepts
      1. Getting Started
      2. The Chart of Accounts
      3. Company Lists
      4. Bank Accounts
      5. Fixed Assets and Depreciation
      6. Accounts Payable I
      7. Accounts Payable II
      8. Accounts Receivable I
      9. Accounts Receivable II
      10. Accounts Receivable III
      11. Inventory and Estimating
      12. Reporting
    11. Getting Started
    12. The Chart of Accounts
    13. Company Lists
    14. Bank Accounts
    15. Fixed Assets and Depreciation
    16. Accounts Payable I
    17. Accounts Payable II
    18. Accounts Receivable I
    19. Accounts Receivable II
    20. Accounts Receivable III
    21. Inventory and Estimating
    22. Reporting
    23. QuickBooks – Intermediate Concepts
      1. Working with Company Files
      2. Securing Your Company Files
      3. List Items and Inventory
      4. Ordering and Selling Inventory
      5. Vendor Discounts and Credits and Adjusting Inventory
      6. Tracking Price Levels and Customer Discounts
      7. Tracking Vehicle Mileage
      8. Working with Customer Balances
      9. Batch Invoicing and Creating Letters
      10. Petty Cash and Gift Cards
      11. Owner Transactions and Journal Entries
      12. Loans and Budgets
    24. Working with Company Files
    25. Securing Your Company Files
    26. List Items and Inventory
    27. Ordering and Selling Inventory
    28. Vendor Discounts and Credits and Adjusting Inventory
    29. Tracking Price Levels and Customer Discounts
    30. Tracking Vehicle Mileage
    31. Working with Customer Balances
    32. Batch Invoicing and Creating Letters
    33. Petty Cash and Gift Cards
    34. Owner Transactions and Journal Entries
    35. Loans and Budgets
  3. Microsoft Word 2016
    1. Introduction to Microsoft Word 2016
      1. Creating a Microsoft Word Document
      2. The Ribbon
      3. The File Tab
      4. The Quick Access Toolbar
      5. Formatting Microsoft Word Documents
      6. Editing Documents
      7. Finalizing Microsoft Word Documents
      8. Introduction to Microsoft Word 2016 Exam
    2. Creating a Microsoft Word Document
    3. The Ribbon
    4. The File Tab
    5. The Quick Access Toolbar
    6. Formatting Microsoft Word Documents
    7. Editing Documents
    8. Finalizing Microsoft Word Documents
    9. Introduction to Microsoft Word 2016 Exam
    10. Intermediate Microsoft Word 2016
      1. Advanced Formatting
      2. Working with Tables
      3. Working with Images
      4. Page Layout
      5. Working with Illustrations
      6. Viewing Your Document(s)
      7. Intermediate Microsoft Word 2016 Exam
    11. Advanced Formatting
    12. Working with Tables
    13. Working with Images
    14. Page Layout
    15. Working with Illustrations
    16. Viewing Your Document(s)
    17. Intermediate Microsoft Word 2016 Exam
    18. Advanced Microsoft Word 2016
      1. Working with Long Documents
      2. Reviewing and Collaborating on Documents
      3. Comparing and Combining Documents
      4. Managing Mailings
      5. Protecting Documents
      6. Random Useful Items
      7. Advanced Microsoft Word 2016 Exam
    19. Working with Long Documents
    20. Reviewing and Collaborating on Documents
    21. Comparing and Combining Documents
    22. Managing Mailings
    23. Protecting Documents
    24. Random Useful Items
    25. Advanced Microsoft Word 2016 Exam
    26. Microsoft Word 2016 Final Exam
  4. Microsoft Excel
    1. Introduction to Microsoft Excel
      1. Creating a Microsoft Excel Workbook
      2. The Ribbon
      3. The Backstage View (The File Menu)
      4. Entering Data in Microsoft Excel Worksheets
      5. Formatting Microsoft Excel Worksheets
      6. Using Formulas in Microsoft Excel
      7. Working with Rows and Columns
      8. Editing Worksheets
      9. Finalizing Microsoft Excel Worksheets
      10. Microsoft Excel Features that Were New in 2013
      11. Features New in 2016
      12. Introduction to Microsoft Excel 2016 Exam
    2. Creating a Microsoft Excel Workbook
    3. The Ribbon
    4. The Backstage View (The File Menu)
    5. Entering Data in Microsoft Excel Worksheets
    6. Formatting Microsoft Excel Worksheets
    7. Using Formulas in Microsoft Excel
    8. Working with Rows and Columns
    9. Editing Worksheets
    10. Finalizing Microsoft Excel Worksheets
    11. Microsoft Excel Features that Were New in 2013
    12. Features New in 2016
    13. Introduction to Microsoft Excel 2016 Exam
    14. Intermediate Microsoft Excel 2016
      1. Advanced Formulas
      2. Working with Lists
      3. Working with Illustrations
      4. Visualizing Your Data
      5. Working with Tables
      6. Advanced Formatting
      7. Microsoft Excel Features that Were New in 2013
      8. Features New in 2016
      9. Intermediate Microsoft Excel 2016 Exam
    15. Advanced Formulas
    16. Working with Lists
    17. Working with Illustrations
    18. Visualizing Your Data
    19. Working with Tables
    20. Advanced Formatting
    21. Microsoft Excel Features that Were New in 2013
    22. Features New in 2016
    23. Intermediate Microsoft Excel 2016 Exam
    24. Advanced Microsoft Excel 2016
      1. Using Pivot Tables
      2. Auditing Worksheets
      3. Data Tools
      4. Working with Others
      5. Recording and Using Macros
      6. Random Useful Items
      7. Microsoft Excel Features that Were New in 2013
      8. Advanced Microsoft Excel 2016 Exam
    25. Using Pivot Tables
    26. Auditing Worksheets
    27. Data Tools
    28. Working with Others
    29. Recording and Using Macros
    30. Random Useful Items
    31. Microsoft Excel Features that Were New in 2013
    32. Advanced Microsoft Excel 2016 Exam
    33. Microsoft Excel Final Exam

Instructors & Support

Cindy Lamkin

Cindy Lamkin has been employed in the dental field for over 20 years. She graduated from the University of South Dakota with a degree in dental hygiene and holds Registered Dental Assistant and Registered Dental Hygienist credentials. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordination. Her career includes general dentistry, as well as specialty practices of periodontics, endodontics, pedodontics, and orthodontics.

Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and at the University of California at San Diego for the Extension Course and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

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You should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and have a command of English grammar and punctuation. You should be comfortable in a Windows environment, and have the ability to launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders. No dental office work experience is required.

This course is designed to prepare you for an entry-level position as a full-charge bookkeeper. You do not need any prior experience or training in this field.


Hardware Requirements:

  • This course must be taken on a PC. Macs are not compatible.

Software Requirements:

  • Windows XP or later.
  • Browser: The latest version of Internet Explorer, Firefox, or Chrome. (We recommend Firefox or Chrome).
  • QuickBooks 2018 (not included in enrollment).
  • Microsoft Office 2016 Suite (not included in enrollment).
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • Administrative Dental Assistant
  • Student Workbook to Accompany the Administrative Dental Assistant

Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in an actual practice and use it to demonstrate your skills.

Manuals are included as downloadable PDFs throughout the course.


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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

Yes, you will be prepared for the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

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