Dental Office Manager
In this comprehensive online course, you will gain the skills and knowledge to prepare to work as a dental office manager. Whether you are in an entry-level position or an experienced professional, you will learn essential skills in Microsoft Office and QuickBooks Online that are valuable in any career. In addition, you will learn all aspects of managing the dental office, including dental terminology and anatomy, bookkeeping, maintaining medical records, accounts receivable and reimbursement,...
George Mason University
What you will learn
- Learn dental terminology
- Communicate effectively with patients and coworkers
- Become proficient with scheduling and recall systems
- Relate to patients in a professional, caring manner
- Perform inventory management and equipment maintenance
- Learn advanced features of Microsoft Word to work with documents effectively
- Learn the advanced functions for working with Excel workbooks
- Perform fundamental analysis of accounts, financial records, and reports
- Perform essential bookkeeping duties and tasks
- Apply basic accounting principles (accrual method, depreciation, and so on) to bookkeeping practices
- Understand fundamental accounting concepts and how QuickBooks works to support these concepts
How you will benefit
- Understand the role of the administrative dental assistant
- Understand information management in the dental office
- Know how to process dental insurance
- Learn how to use DENTRIX G4 software
- Learn the essential skills for managing the business aspects of the dental office, including understanding Microsoft Word, Excel, and QuickBooks
- Prepare for the QuickBooks Certified User (QBCU) Exam and the Microsoft Expert exams for (Excel) and (Word)
How the course is taught
- Self-paced, online course
- 18 Months to complete
- Open enrollment, begin anytime
- 390 course hours
- Administrative Dental Assistant
- The Dental Profession
- Communication Skills: Principles and Practices
- Records Management
- Scheduling and Recall Systems
- Dental Insurance Processing
- Financial Management
- Office Equipment and Inventory
- Managing Your Career
- Final Exam
- Microsoft Word
- Introduction to Microsoft Word
- Intermediate Microsoft Word
- Advanced Microsoft Word
- Microsoft Word Final Exam
- Microsoft Excel
- Introduction to Microsoft Excel
- Intermediate Microsoft Excel
- Advanced Microsoft Excel
- Microsoft Excel Final Exam
- Professional Bookkeeping with QuickBooks Online
- Introduction to Bookkeeping
- Accounting Basics
- Getting Started With QuickBooks Online
- The Chart of Accounts
- Centers and Lists
- Bank Accounts
- Recording Expenses and Paying Bills
- Credit Cards and Loans
- Sales Receipts
- Invoices, Estimates, and Customizing Sales Forms
- Billable Expenses and Customer Credits
- Sales Taxes and Reports
- Midterm Exam
- Product and Service Items
- Managing Inventory
- Managing Projects and Sales
- Progress Invoicing, Late Fees, and Bad Debts
- Fixed Assets and Loans
- Business Entities and Owner Transactions
- Banking Rules, Receipts, and Budgets
- Adjusting and Reviewing the Books
- Starting a Bookkeeping Business
- Your Career Roadmap: The Job Search and Future Opportunities (Optional Lesson)
- Communication and Organization (Optional Lesson)
Cindy Lamkin has been employed in the dental field for over 20 years. She graduated from the University of South Dakota with a degree in dental hygiene and holds Registered Dental Assistant and Registered Dental Hygienist credentials. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordination. Her career includes general dentistry, as well as specialty practices of periodontics, endodontics, pedodontics, and orthodontics.
Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and the private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm.
Before becoming a consultant, Wade was Divisional Controller for one of the world's leading health and fitness club chains and has been an Internal Audit Manager and Divisional Controller for a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, a predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor at Coopers & Lybrand and the University of California at San Diego for the Extension Course. He is currently an adjunct professor at the University of San Diego School of Business. He is also a member of the American Institute of Certified Bookkeepers' Advisory Board.
Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching both onsite and online graphics, desktop publishing, web design, and reporting/productivity applications courses.
Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.
You should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and be well versed in English grammar and punctuation. It would be best to be comfortable in a Windows environment - launching and closing activities and navigating to the information stored on the computer. You should also have the ability to manage files and folders. No dental office work experience is required.
This course is designed to prepare you for an entry-level position as a full-charge bookkeeper. You do not need any prior experience or training in this field.
- This course must be taken on a PC. Macs are not compatible.
- PC: Windows 10 or later.
- Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
- QuickBooks Online (Free 1-year subscription and practice site included in enrollment.) An additional subscription or software purchase for QuickBooks Online is not required to complete this course. However, please note that this course is only suitable for the QuickBooks Online version.
- Microsoft Office 365, 2021, or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.
- Adobe Acrobat Reader.
- Software must be installed and fully operational before the course begins.
- Email capabilities and access to a personal email account.
Instructional Material Requirements:
The instructional materials required for this course are included in enrollment. The following materials will be shipped to you approximately 7-10 business days after enrollment in the Administrative Dental Assistant portion of the program:
- Administrative Dental Assistant
- Student Workbook to Accompany the Administrative Dental Assistant
Additionally, this course will provide you with DENTRIX® software that consists of sample practice opportunities. You can use this software to engage in activities and tasks that you would perform in actual practice and demonstrate your skills.
Manuals are included as downloadable PDFs throughout the Microsoft portions of the course.
The following materials will be shipped to you approximately 7-10 business days after enrollment in the Professional Bookkeeping with QuickBooks Online portion of the program:
- Bookkeeping for Dummies
- QuickBooks Online software
- Your enrollment in this course includes a free 1-year full subscription to QuickBooks Online. You will be shown how to access and activate this subscription. Manuals are included as downloadable PDFs throughout the course.
Yes, you will be prepared for the Intuit QuickBooks Certified User (QBCU) exam and the Microsoft Excel and Word Expert certification exam. For students using Microsoft Office 2019/2021, we recommend the MO-201/MO-101 exam and the MO-211/MO-111 exam for Microsoft Office 365 users.
Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.
The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.
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