I learned a lot and the experience was great! Ms. Dalgleish was professional, informative, and encouraging. She was also very kind in her assessments. There were a couple of funny moments as well. In any event, thank you so very much."
All in all this course is great and convenient for me, as I work two jobs and I'm far from a school that offers this kind of course. This is a great stepping stone for me to enter the healthcare field. I'm looking forward to applying what I learned and to learn more about being an AMA."
I am so happy that I took this class! I enjoyed each lesson and learned so much. I found the AMA job to be a good fit because of my background being a secretary...I am so excited to have found something I'm interested in. Thank you for teaching this class. It was wonderful!"
An awesome course! I'm very happy I decided to take this course. I've been at the same job for almost 10 years now and it is time for a change. This course really opened my eyes to what an AMA's job can look like on a daily basis."
I consider my self fortunate to have been given the opportunity to learn about the administrative side of medicine by taking this course. You did a great job of describing the nature of the work of an Administrative Medical Assistant. I would highly recommend this class to anyone who wishes to understand the business side of medicine."
This class was very informative and gives a good introduction to the field. I also appreciated that the information was given in a straight forward manner. Thank you."
I have really enjoyed taking this class. It has introduced me to the world of an AMA, and all the duties they may be exposed to...I am so glad that this class was offered online. I am interested in taking more of these classes...I think the instructor has done a great job covering every aspect of AMA. We covered a lot of very useful material in this class and I wouldn't change a thing. I would highly recommend this class to anyone that is thinking of entering the medical field."
I would like to take this time out to express how much I enjoyed this class. Ms. Dalgleish is an amazing instructor who took the time out to make our learning experience enjoyable as well as educational. She is truly amazing...The resources for us to refer back to is an awesome thing to carry around for future references...Thank you so much, Ms. Dalgleish!"
This course has been wonderful, it covers a lot of information in a very efficient manner. Ms.Dalgleish demonstrates a mastery of the subject. She imparts her knowledge in a very simple and friendly way, not to mention her appropriate use of the English language. I have learned a variety of new information not just about AMAs, but about how the medical office and the healthcare system function. It was insightful indeed."
First of all, thank you for giving us such in-depth knowledge of AMA in such a short time. I have always enjoyed your classes. Sometimes the information seems to be a lot but slowly we realize that all of it is important and very useful making the course more than exploring a particular career. Thank you once again for all the effort you have taken to make it so informative and easy to understand."
Course Code: mim
Take a look at the exciting job opportunities for Administrative Medical Assistants (AMA) including the variety of careers they can choose from, and the different settings where they can work. Then, learn the laws you'll want to know if you become an AMA.
Explore the office equipment and computer hardware you're likely to use as an AMA and delve into software—both standard office programs and the specialized software used in the field of medical information management. Then, discover what the rainbow of colored stickers on a medical file means, and you'll even practice creating a patient chart yourself.
Find out which forms go in a medical record, and just where you'll put each one. You'll also learn about medical record audits and the legal way to correct a patient's chart. Then, learn everything about what we call a patient encounter.
Learn more about the tasks a receptionist handles—from opening and closing a medical office to keeping the reception area ship-shape. Then, learn the meaning of terms like managed care, capitation, and fee-for-service, and explore government programs like Medicare, Medicaid, Workers' Compensation, and TRICARE.
Understand how to fill in each field of the CMS-1500 claim form. Then, learn all about the field of medical coding which is a great specialty if you’re looking for job security.
Learn everything you need to know about procedural coding. Finally, visit the business office and talk about how AMAs keep track of the money coming in and going out.
Carline Dalgleish has worked in healthcare administration and education for more than 30 years, starting as a file clerk in the Army/Air Force American Hospital in Nuremberg, Germany on a work-study program. She began her career on the clinical side of healthcare as a licensed vocational nurse (LVN) and emergency medical technician (EMT), but she soon gravitated toward the administrative medical management side—specializing in medical billing and coding, health information management, and HIPAA. She has two bachelor's degrees and a master's degree and is a registered health information administrator (RHIA). She is an AHIMA-approved ICD-10-CM/PCS trainer and the author of several comprehensive ICD-10 training textbooks. She has taught a variety of healthcare administration courses and owns an education services company.
There are no prerequisites for this course.
A new session of each course opens each month, allowing you to enroll whenever your busy schedule permits!
Once a session starts, two lessons will be released each week, for the six-week duration of your course. You will have access to all previously released lessons until the course ends.
Keep in mind that the interactive discussion area for each lesson automatically closes 2 weeks after each lesson is released, so you’re encouraged to complete each lesson within two weeks of its release.
The Final Exam will be released on the same day as the last lesson. Once the Final Exam has been released, you will have 2 weeks plus 10 days to complete the Final and finish any remaining lessons in your course. No further extensions can be provided beyond these 10 days.