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ed2go Health and Fitness Veterinary Veterinary Office Manager
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Veterinary Office Manager

This Veterinary Assistant Online Certificate course will teach you the essential skills for managing the business aspects of veterinary practice and becoming a veterinary assistant working with the animals you love. You'll also receive certifications in Microsoft Word and Excel which provide foundational skills that jump off a resume in any office environment. In addition, you'll learn QuickBooks in order to understand accounts payable, accounts receivable, and payroll. This course will set you on the path to success as a Veterinary Office Manager and beyond.

You'll first study the major organ systems that you'll need to know about as a veterinary assistant. Next, you'll move to front office duties so you can see how to work with clients and handle medical records. You'll also delve into the communication skills that come in handy for the assistant. Then the course moves to the area you're probably most interested in—the back of the hospital. You'll see how to restrain animals for procedures, take their vital signs (temperature, pulse, and respiration rate), trim their nails, and properly bathe them. You'll also gain the expertise you need to educate clients about key topics in pet care, such as nutrition, vaccinations, and administering medication. The course also shows you how you can be an asset during surgery and dental procedures by monitoring heart rate and breathing, passing instruments to the surgeon, and charting teeth. You'll learn how to prepare prescriptions, take blood samples, perform laboratory tests, and take radiographs.

In addition, you'll learn to use QuickBooks 2018 and be prepared for the Microsoft Office Specialist Certification exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).

18 Months / 485 Course Hrs
Open enrollment
Includes Externship Starter Kit

Offered in Partnership with your Preferred School

Bunker Hill Community College

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method

Instructor-led

Self-Paced. Study on your own schedule

Contact Us for additional information

Veterinary Office Manager

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Details + Objectives

Course Code: GES179

What You Will Learn
  • The anatomy and physiology of the major organ systems.
  • How to handle medical records and communicate with clients and coworkers.
  • How to restrain animals for procedures, take vital signs, and bathe them.
  • All about nutrition, vaccinations, and administering medication.
  • How to assist during surgery and dental procedures.
  • Preparation of prescriptions and taking blood samples and radiographs.
  • Understand the duties of the veterinary assistant.
  • Learn how to efficiently use the Microsoft Office Word and Excel and take these skills with you to any workplace
  • Develop your professional communication skills and understand office etiquette
  • Understand the best ways to create and send information or data for the most impact
  • Learn how to effectively use QuickBooks 2018 to save an organization time and money
  • Practice bookkeeping with confidence by becoming aware of the legal standards that apply to accounting methods
How the course is taught
  • Self-paced, online course
  • 18 months to complete
  • Open enrollment, begin anytime
  • 485 course hours
How you will benefit
  • Upon passing this course, you will have the knowledge to be a valued team member in a veterinary hospital.
  • You will be able to use your instructor as a professional reference.
  • Assistance from our Externship Coordinator and access to our Externship Starter Kit.
  • In this course you will learn the essential skills for managing the business aspects of a veterinary practice and becoming a veterinary assistant and how to manage a veterinary office, including understanding Microsoft Word, Excel, and QuickBooks.
  • Prepares you for: Veterinary Office Manager, Veterinary Practice Manager, Veterinary Hospital Manager positions

Outline

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Veterinary Assistant
  1. Getting Started file
  2. Welcome to the Veterinary Hospital file
  3. Getting Ready for Your First Visit file
  4. Physiology and Anatomy 1: Directional Signs and the Skeletal System file
  5. Physiology and Anatomy 2: The Nervous System, Endocrine System, and Muscles and Joints file
  6. Physiology and Anatomy 3: The Circulatory and Respiratory Systems file
  7. Physiology and Anatomy 4: The Digestive System, Urogenital System, Liver, and Spleen file
  8. Front Office Duties: Records, Confidentiality, and Client Relations file
  9. More Front Office Tips, and Determining Age and Gender of Kittens and Puppies file
  10. Canine Restraint file
  11. Feline and Exotic Restraint file
  12. The Physical Examination: Procedures, Restraint, and Vital Signs file
  13. Everyday Procedures for the Veterinary Assistant file
  14. Workplace Hazards and Infection Control file
  15. The Reproductive Cycle and Sterilization Procedures file
  16. Vaccinology file
  17. Nutrition Basics and Prescription Foods file
  18. Prescriptions: Preparing and Calculating Doses file
  19. Prescriptions: Types of Medications and What They Do file
  20. Giving Medications file
  21. The Euthanasia Process file
  22. Taking Blood Samples file
  23. Interpreting Blood Tests and Handling Blood file
  24. Urine Collection, Handling, and Interpretation file
  25. Tests: Serology, Scrapings, Smears, Flotations, and Necropsies file
  26. Radiographs and Personal Safety file
  27. Radiographic Positioning file
  28. Pain Recognition and Emergency Care file
  29. Dentistry: Charting, Tooth Disease, and Dental Care file
  30. External Parasites: Fleas, Ticks, Mites, and More file
  31. Parasites of the Gastrointestinal Tract and Heart file
  32. Poisonings in Pets file
  33. Surgery 1: Preparing the Patient file
  34. Surgery 2: Your Role During and After file
  35. Understanding Animal Behavior file
  36. The Job Search and Future Opportunities file
Professional Bookkeeping with QuickBooks 2018
I. QuickBooks Basics
II. Bookkeeping Building Blocks
III. Preparing the Company File
IV. Cash and Fixed Asset Transactions
V. Understanding Accounts Payable
VI. Reviewing Accounts Receivable
VII. Managing Inventory Transactions
VIII. Closing the Books and Reporting in QuickBooks
Microsoft Excel 2016 Certification Training
I. Introduction to Microsoft Excel
II. Intermediate Microsoft Excel 2016
III. Advanced Microsoft Excel 2016
IV. Microsoft Excel Final Exam
Microsoft Word 2016 Certification Training
I. Introduction to Microsoft Word
II. Intermediate Microsoft Word 2016
III. Advanced Microsoft Word 2016
IV. Microsoft Word Final Exam

Instructors & Support

Jeff Grognet

Jeff Grognet has been a companion animal veterinarian for 25 years. He was a pioneer in the field of veterinary assistant teaching, developing his first course more than 18 years ago. Due to the success of his veterinary receptionist/assistant courses, he expanded his teaching into other high-demand areas including pet first aid and alternative medical therapies for companion animals. He practices at a veterinary hospital and contributes regularly to several magazines.

Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and UC San Diego and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

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Requirements

Requirements

Prerequisites:

A High School Diploma or equivalent is recommended but not essential. You do not need any prior experience or training in this field. This course is designed to prepare you to become a veterinary assistant and learn the entry-level position concepts and skills to manage a veterinary practice as a full-charge bookkeeper.

You should have an Internet connection and be familiar with using the Internet. You should have basic computer skills. You should be comfortable in a Windows environment, and launch and close activities and navigate to information stored on the computer. You should also have the ability to manage files and folders.

You'll also need to have QuickBooks 2018 installed on your computer in order to complete the QuickBooks-related portion of the program.

Requirements:

Hardware Requirements:

  • This course must be taken on a PC. Macs are not compatible.

Software Requirements:

  • Windows 8 or newer (it's strongly recommended to have the latest operating system for an optimal experience).
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • QuickBooks Desktop Pro 2018 Software (included in enrollment).
  • Microsoft Office Word and Excel 2016 (not included in enrollment).
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment in the correlating portion of the bundle: 

  • Bookkeeping for Dummies
  • Tasks for the Veterinary Assistant, by Paula Pattengale
  • Manuals are included as downloadable PDFs throughout the Excel and Word portions of the course.

More About

This course includes access to our Externship Starter Kit. You can research and locate externships on your own and our kit provides a breakdown of the process used for traditional externships, but tailored for this specific course. There may be certain eligibility requirements depending on the medical practice that hosts the externship or by the State you live in and plan to work in. It is your responsibility to research these requirements before an externship begins. We recommend using State affiliated websites or Certifying bodies such as AAVBS https://www.aavsb.org/public-resources/find-regulatory-board-information/ . As part of the externship paperwork, you may be asked to pass a background check and a possible drug test.

We cannot guarantee an externship, but will do our best to help you find experience. Just like seeking real employment, a lot of the work is up to you. You are asked to review professional practices in local areas and research specific types of work in the field. Please check with the practice to confirm you have everything needed to begin an externship.

FAQs

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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Does this course provide a veterinary assistant certification?

The National Association of Veterinary Technicians in America has a certification course that began in 2012. Currently, this requires attending a college that also has a veterinary technician certification course. Once NAVTA creates a way for online courses to lead to certification, we will be exploring this avenue.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a Certificate of Completion.

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

How do you become a veterinary assistant?

The typical career path for a veterinary assistant involves earning a high school diploma or GED (although this is not required), then enrolling in a certificate course to learn the specifics of the job. Upon earning a certificate, the graduate finds employment as a veterinary assistant. The Veterinary Assistant course from ed2go is a great start; you'll get a professional reference from your instructor that you may use to find a job.

Does this course prepare for a certification?

Yes, you will be prepared for the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).

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