Veterinary Office Manager

The Veterinary Office Manager course will teach you the essential skills to manage the business aspects of a veterinary practice while also helping you prepare to work as a veterinary assistant. You will also learn keys skills in Microsoft Office that are useful in any profession, whether you are in an entry-level position or an experienced professional. In addition, you will learn QuickBooks Online to understand accounts payable, accounts receivable, and payroll, which provide foundational...

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18 Months / 465 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Course code: GES179

What you will learn

  • The anatomy and physiology of the major organ systems
  • How to handle medical records and communicate with clients and coworkers
  • How to restrain animals for procedures, take vital signs, and bathe them
  • All about nutrition, vaccinations, and administering medication.
  • How to assist during surgery and dental procedures.
  • Preparation of prescriptions and taking blood samples and radiographs.
  • Understand the duties of the veterinary assistant.
  • Learn how to efficiently use the Microsoft Office Word and Excel and take these skills with you to any workplace
  • Develop your professional communication skills and understand office etiquette
  • Understand the best ways to create and send information or data for the most impact
  • Perform fundamental analysis of accounts, financial documents, and reports
  • Perform essential bookkeeping duties and tasks
  • Apply basic accounting principles (accrual method, depreciation, and so on) to bookkeeping practices
  • Understand fundamental accounting concepts and how QuickBooks works to support these concepts

How you will benefit

  • Obtain the essential skills for becoming a veterinary assistant and managing the business aspects of a veterinary office, including understanding Microsoft Word, Excel, and QuickBooks.
  • Prepare for the QuickBooks Certified User (QBCU) Exam and the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word)
  • Assistance from our Externship Coordinator and access to our Externship Starter Kit

How the course is taught

  • Self-paced, online course
  • 18 Months to complete
  • Open enrollment, begin anytime
  • 465 course hours
  1. Microsoft Word 2016
    1. Introduction to Microsoft Word 2016
      1. Creating a Microsoft Word Document
      2. The Ribbon
      3. The File Tab
      4. The Quick Access Toolbar
      5. Formatting Microsoft Word Documents
      6. Editing Documents
      7. Finalizing Microsoft Word Documents
      8. Introduction to Microsoft Word 2016 Exam
    2. Intermediate Microsoft Word 2016
      1. Advanced Formatting
      2. Working with Tables
      3. Working with Images
      4. Page Layout
      5. Working with Illustrations
      6. Viewing Your Document(s)
      7. Intermediate Microsoft Word 2016 Exam
    3. Advanced Microsoft Word 2016
      1. Working with Long Documents
      2. Reviewing and Collaborating on Documents
      3. Comparing and Combining Documents
      4. Managing Mailings
      5. Protecting Documents
      6. Random Useful Items
      7. Advanced Microsoft Word 2016 Exam
    4. Microsoft Word 2016 Final Exam
  2. Microsoft Excel 2016
    1. Introduction to Microsoft Excel
      1. Creating a Microsoft Excel Workbook
      2. The Ribbon
      3. The Backstage View (The File Menu)
      4. Entering Data in Microsoft Excel Worksheets
      5. Formatting Microsoft Excel Worksheets
      6. Using Formulas in Microsoft Excel
      7. Working with Rows and Columns
      8. Editing Worksheets
      9. Finalizing Microsoft Excel Worksheets
      10. Microsoft Excel Features that Were New in 2013
      11. Features New in 2016
      12. Introduction to Microsoft Excel 2016 Exam
    2. Intermediate Microsoft Excel 2016
      1. Advanced Formulas
      2. Working with Lists
      3. Working with Illustrations
      4. Visualizing Your Data
      5. Working with Tables
      6. Advanced Formatting
      7. Microsoft Excel Features that Were New in 2013
      8. Features New in 2016
      9. Intermediate Microsoft Excel 2016 Exam
    3. Advanced Microsoft Excel 2016
      1. Using Pivot Tables
      2. Auditing Worksheets
      3. Data Tools
      4. Working with Others
      5. Recording and Using Macros
      6. Random Useful Items
      7. Microsoft Excel Features that Were New in 2013
      8. Advanced Microsoft Excel 2016 Exam
    4. Microsoft Excel Final Exam
  3. Veterinary Assistant
    1. Getting Started file
    2. Welcome to the Veterinary Hospital file
    3. Getting Ready for Your First Visit file
    4. Physiology and Anatomy 1: Directional Signs and the Skeletal System file
    5. Physiology and Anatomy 2: The Nervous System, Endocrine System, and Muscles and Joints file
    6. Physiology and Anatomy 3: The Circulatory and Respiratory Systems file
    7. Physiology and Anatomy 4: The Digestive System, Urogenital System, Liver, and Spleen file
    8. Front Office Duties: Records, Confidentiality, and Client Relations file
    9. More Front Office Tips, and Determining Age and Gender of Kittens and Puppies file
    10. Canine Restraint file
    11. Feline and Exotic Restraint file
    12. The Physical Examination: Procedures, Restraint, and Vital Signs file
    13. Everyday Procedures for the Veterinary Assistant file
    14. Workplace Hazards and Infection Control file
    15. The Reproductive Cycle and Sterilization Procedures file
    16. Vaccinology file
    17. Nutrition Basics and Prescription Foods file
    18. Prescriptions: Preparing and Calculating Doses file
    19. Prescriptions: Types of Medications and What They Do file
    20. Giving Medications file
    21. The Euthanasia Process file
    22. Taking Blood Samples file
    23. Interpreting Blood Tests and Handling Blood file
    24. Urine Collection, Handling, and Interpretation file
    25. Tests: Serology, Scrapings, Smears, Flotations, and Necropsies file
    26. Radiographs and Personal Safety file
    27. Radiographic Positioning file
    28. Pain Recognition and Emergency Care file
    29. Dentistry: Charting, Tooth Disease, and Dental Care file
    30. External Parasites: Fleas, Ticks, Mites, and More file
    31. Parasites of the Gastrointestinal Tract and Heart file
    32. Poisonings in Pets file
    33. Surgery 1: Preparing the Patient file
    34. Surgery 2: Your Role During and After file
    35. Understanding Animal Behavior file
    36. The Job Search and Future Opportunities file
  4. Professional Bookkeeping with QuickBooks Online
    1. Introduction to Bookkeeping
    2. Accounting Basics
    3. Getting Started With QuickBooks Online
    4. The Chart of Accounts
    5. Centers and Lists
    6. Bank Accounts
    7. Recording Expenses and Paying Bills
    8. Credit Cards and Loans
    9. Sales Receipts
    10. Invoices, Estimates, and Customizing Sales Forms
    11. Billable Expenses and Customer Credits
    12. Sales Taxes and Reports
    13. Midterm Exam
    14. Product and Service Items
    15. Managing Inventory
    16. Managing Projects and Sales
    17. Progress Invoicing, Late Fees, and Bad Debts
    18. Payroll
    19. Fixed Assets and Loans
    20. Business Entities and Owner Transactions
    21. Banking Rules, Receipts, and Budgets
    22. Adjusting and Reviewing the Books
    23. Starting a Bookkeeping Business
    24. Your Career Roadmap: The Job Search and Future Opportunities (Optional Lesson)
    25. Communication and Organization (Optional Lesson)

Jeff Grognet has been a companion animal veterinarian for 25 years. He was a pioneer in veterinary assistant teaching, developing his first course more than 18 years ago. Due to the success of his veterinary receptionist/assistant courses, he expanded his educational training into other high-demand areas, including pet first aid and alternative medical therapies for companion animals. He practices at a veterinary hospital and regularly contributes to several magazines.

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and the private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm.

Before becoming a consultant, Wade was Divisional Controller for one of the world's leading health and fitness club chains and has been an Internal Audit Manager and Divisional Controller for a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, a predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor at Coopers & Lybrand and the University of California at San Diego for the Extension Course. He is currently an adjunct professor at the University of San Diego School of Business. He is also a member of the American Institute of Certified Bookkeepers' Advisory Board.

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching both onsite and online graphics, desktop publishing, web design, and reporting/productivity applications courses.

Prerequisites:

A High School Diploma or equivalent is recommended but not essential. You do not need any prior experience or training in this field. This course is designed to prepare you to become a veterinary assistant and learn the entry-level position concepts and skills to manage a veterinary practice as a full-charge bookkeeper.

You should have an Internet connection and be familiar with using the Internet. You should have basic computer skills. You should be comfortable in a Windows environment, launch and close activities, and navigate information stored on the computer. You should also have the ability to manage files and folders.

Requirements:

Hardware Requirements:

  • This course can only be taken on a PC. Macs and Chromebooks are not compatible.

Software Requirements:

  • PC: Windows 10 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • QuickBooks Online (Free 1-year subscription and practice site included in enrollment.) An additional subscription or software purchase for QuickBooks Online is not required to complete this course. However, please note that this course is only suitable for the QuickBooks Online version.
  • Microsoft Office Word and Excel 2016 (not included in enrollment).
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. Manuals are included as downloadable PDFs throughout the Microsoft portions of the course.

The following materials will be shipped to you approximately 7-10 business days after enrollment in the Veterinary Assistant Training portion of the program:

  • Tasks for the Veterinary Assistant

The following materials will be shipped to you approximately 7-10 business days after enrollment in the Professional Bookkeeping with QuickBooks Online portion of the program:

  • Bookkeeping for Dummies
  • QuickBooks Online software
    • Your enrollment in this course includes a free 1-year full subscription to QuickBooks Online. You will be shown how to access and activate this subscription. Manuals are included as downloadable PDFs throughout the course.

This course includes access to our Externship Starter Kit. You can research and locate externships on your own and our kit provides a breakdown of the process used for traditional externships, but tailored for this specific course. There may be certain eligibility requirements depending on the medical practice that hosts the externship or by the State you live in and plan to work in. It is your responsibility to research these requirements before an externship begins. We recommend using State affiliated websites or Certifying bodies such as AAVBS https://www.aavsb.org/public-resources/find-regulatory-board-information/ . As part of the externship paperwork, you may be asked to pass a background check and a possible drug test.

We cannot guarantee an externship, but will do our best to help you find experience. Just like seeking real employment, a lot of the work is up to you. You are asked to review professional practices in local areas and research specific types of work in the field. Please check with the practice to confirm you have everything needed to begin an externship.

Veterinary office managers are responsible for overseeing and coordinating administrative procedures in veterinary clinics or hospitals. In this role, you will ensure that the daily operation of the veterinary office runs smoothly and efficiently by scheduling appointments, billing pet owners for services provided, ordering office supplies, and helping supervise other office staff. In addition, the professional in this role will run the veterinary business to allow veterinarians and clinical veterinary staff to focus on caring for animals instead of the details of running a business.

The Veterinary Office Manager course is self-paced and offers open enrollment, so you can start whenever you are ready and finish at your own pace. When you register, you will receive 18 months to complete the course. Employers generally prefer that applicants possess 1-2 years of experience in veterinary and office management, which means this course is a great way to show potential employers you have the fundamentals and skill set needed to perform the duties required in this profession.

The typical career path for a veterinary assistant involves earning a high school diploma or GED (although this is not required), then enrolling in a certificate course to learn the specifics of the job. Upon earning a certificate, the graduate finds employment as a veterinary assistant. The Veterinary Assistant course from ed2go is a great start; you'll get a professional reference from your instructor that you may use to find a job.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

Yes, you will be prepared for the Intuit QuickBooks Certified User (QBCU) exam and the Microsoft exams 77-727 and 77-728 (Excel) and 77-725 and 77-726 (Word).

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via email) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.