Veterinary Office Manager

If you are looking for a career in the veterinary field and want to pursue a role as an office manager—you have come to the right place! The Veterinary Office Manager course will teach you the essential skills to manage the business aspects of a veterinary practice while also helping you prepare for a job as a veterinary office manager. You will also learn key skills in Microsoft Office that are useful in any profession, whether you are in an entry-level position or an experienced professional....

18 Months / 450 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Course code: GES179

What you will learn

  • The anatomy and physiology of the major organ systems
  • Handling medical records and communicating with clients and coworkers
  • Restraint techniques for procedures, taking vital signs, and bathing animals
  • Fundamental knowledge about nutrition, vaccinations, and administering medication
  • Assisting during surgery and dental procedures
  • Preparation of prescriptions and taking blood samples and radiographs
  • The duties of a veterinary office manager
  • Methods to efficiently use Microsoft Office Word and Excel Professional communication skills and office etiquette
  • The best ways to create and send information or data for the most impact
  • Analysis of accounts, financial documents, and reports
  • Essential bookkeeping duties and tasks
  • Basic accounting principles (accrual method, depreciation, and so on) and how QuickBooks works to support bookkeeping practices

How you will benefit

  • This program prepares you to assist veterinarians and veterinary technicians in providing patient care
  • Obtain the essential skills for becoming a veterinary office manager and managing the business aspects of a veterinary office, including understanding Microsoft Word, Excel, and QuickBooks.
  • Prepare for the QuickBooks Certified User (QBCU) Exam and the Microsoft Expert exams for Excel and Word

How the course is taught

  • Self-paced, online course
  • 18 Months to complete
  • Open enrollment, begin anytime
  • 450 course hours
  1. Microsoft Word
    1. Introduction to Microsoft Word
      1. Microsoft Office Basics
      2. Creating a Microsoft Word Document
      3. The Ribbon
      4. The File Tab
      5. The Quick Access Toolbar
      6. Formatting Microsoft Word Documents
      7. Editing Documents
      8. Finalizing Microsoft Word Documents
      9. Introduction to Microsoft Word Exam
    2. Intermediate Microsoft Word
      1. Advanced Formatting
      2. Working with Tables
      3. Working with Images
      4. Page Layout
      5. Working with Illustrations
      6. Viewing Your Document(s)
      7. Intermediate Microsoft Word Exam
    3. Advanced Microsoft Word
      1. Working with Long Documents
      2. Reviewing and Collaborating on Documents
      3. Comparing and Combining Documents
      4. Forms
      5. Managing Mailings
      6. Protecting Documents
      7. Macros
      8. Advanced Microsoft Word Exam
    4. Microsoft Word Final Exam
  2. Microsoft Excel
    1. Introduction to Microsoft Excel
      1. Microsoft Office Basics
      2. Creating a Microsoft Excel Workbook
      3. The Ribbon
      4. The Backstage View (The File Menu)
      5. The Quick Access Toolbar
      6. Entering Data in Microsoft Excel Worksheets
      7. Editing Worksheets
      8. Working with Rows and Columns
      9. Using Formulas in Microsoft Excel
      10. Finalizing Microsoft Excel Worksheets
      11. Introduction to Microsoft Excel Exam
    2. Intermediate Microsoft Excel
      1. Common Functions
      2. Working with Lists
      3. Visualizing Your Data
      4. Working with Tables
      5. Advanced Formatting
      6. Intermediate Microsoft Excel Exam
    3. Advanced Microsoft Excel
      1. Using Pivot Tables
      2. Advanced Functions
      3. Auditing Worksheets
      4. Data Tools
      5. Working with Others
      6. Recording and Using Macros
      7. Random Useful Items
      8. Advanced Microsoft Excel Exam
    4. Microsoft Excel Final Exam
  3. Veterinary Assistant
      1. The Veterinary Health-Care Team
      2. Veterinary Team Culture and Communication
      3. Introduction to Veterinary Medical Terminology
      4. Veterinary Anatomy, Physiology, and Terminology (Part I)
      5. Small-Animal Behavior and Restraint
      6. Veterinary Anatomy, Physiology, and Terminology (Part 2)
      7. Veterinary Receptionist Duties and Responsibilities
      8. Veterinary Inventory Management
      9. Pharmacy Procedures
      10. Hospital Safety and Infection Control
      11. Physical Exam and Patient History
      12. Small-Animal Vaccines and Infectious Diseases
      13. Small-Animal Nutrition
      14. Small-Animal Nursing Procedures
      15. The Human-Animal Bond and Euthanasia
      16. Laboratory Procedures for Veterinary Assistants
      17. Diagnostic Imaging for Veterinary Assistants
      18. Small-Animal Surgical Assisting
      19. Hospitalized Patient Care
      20. The Role of the Assistant During Emergencies
      21. Veterinary Dental Assisting
      22. Assisting with Exotic Species
      23. Assisting with Large-Animal Species
      24. Personal and Professional Development
      25. Beginning Your Career as a Vet Assistant
      26. Land the Job
  4. Professional Bookkeeping with QuickBooks Online
    1. Introduction to Bookkeeping
    2. Accounting Basics
    3. Getting Started With QuickBooks Online
    4. The Chart of Accounts
    5. Centers and Lists
    6. Bank Accounts
    7. Recording Expenses and Paying Bills
    8. Credit Cards and Loans
    9. Sales Receipts
    10. Invoices, Estimates, and Customizing Sales Forms
    11. Billable Expenses and Customer Credits
    12. Sales Taxes and Reports
    13. Midterm Exam
    14. Product and Service Items
    15. Managing Inventory
    16. Managing Projects and Sales
    17. Progress Invoicing, Late Fees, and Bad Debts
    18. Payroll
    19. Fixed Assets and Loans
    20. Business Entities and Owner Transactions
    21. Banking Rules, Receipts, and Budgets
    22. Adjusting and Reviewing the Books
    23. Starting a Bookkeeping Business
    24. Your Career Roadmap: The Job Search and Future Opportunities (Optional Lesson)
    25. Communication and Organization (Optional Lesson)

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching both onsite and online graphics, desktop publishing, web design, and reporting/productivity applications courses.

Tracy Heyland, RVT

Tracy Heyland is a Registered Veterinary Technologist (RVT), earning the Academic and Practical Proficiency Award upon graduating. She brings 25+ years of experience in small animal medicine to her teaching, earned the Provincial Instructor Diploma, certified as a Professional Co-Active Coach, and is Fear Free Certified. Tracy has worked in general practice, emergency medicine, veterinary sales, operations management, and teaching positions and runs her own coaching and training company for veterinary teams, leaders, and managers.

Giving back to the veterinary profession is a passion of Tracy's where she volunteers for a veterinary technologist program advisory committee, remotely located spay and neuter projects, and a veterinary technologist association continuing education committee.

Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and the private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm.

Before becoming a consultant, Wade was Divisional Controller for one of the world's leading health and fitness club chains and has been an Internal Audit Manager and Divisional Controller for a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, a predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor at Coopers & Lybrand and the University of California at San Diego for the Extension Course. He is currently an adjunct professor at the University of San Diego School of Business. He is also a member of the American Institute of Certified Bookkeepers' Advisory Board.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.


A High School Diploma or equivalent is recommended but not essential. You do not need any prior experience or training in this field. This course is designed to prepare you to become a veterinary assistant and learn the entry-level position concepts and skills to manage a veterinary practice as a full-charge bookkeeper.

You should have an Internet connection and be familiar with using the Internet. You should have basic computer skills. You should be comfortable in a Windows environment, launch and close activities, and navigate information stored on the computer. You should also have the ability to manage files and folders.


Hardware Requirements:

  • This course can only be taken on a PC. Macs and Chromebooks are not compatible.

Software Requirements:

  • PC: Windows 10 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • QuickBooks Online (Free 1-year subscription and practice site included in enrollment.) An additional subscription or software purchase for QuickBooks Online is not required to complete this course. However, please note that this course is only suitable for the QuickBooks Online version.
  • Microsoft Office 365, 2021, or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. Manuals are included as downloadable PDFs throughout the Microsoft portions of the course.

The following eBooks are available for your Veterinary Assistant course. Reading assignments in each lesson will be linked to the eBook for the designated reading.

  • Veterinary Assisting Fundamentals & Applications, 2nd edition, by Beth Vanhorn - eBook
  • An Illustrated Guide to Veterinary Medical Terminology, 4th edition, by Janet Amundson Romich - eBook

The following materials will be shipped to you approximately 7-10 business days after enrollment in the Professional Bookkeeping with QuickBooks Online portion of the program:

  • Bookkeeping for Dummies
  • QuickBooks Online software
    • Your enrollment in this course includes a free 1-year full subscription to QuickBooks Online. You will be shown how to access and activate this subscription. Manuals are included as downloadable PDFs throughout the course.

According to, the average salary for veterinary office managers in the U.S. is $51,476. However, you may be able to command a higher salary upon entering the profession by possessing a certification to prove to employers that you have what it takes to run their veterinary offices efficiently. This course also serves as preparation for three certification exams, including Microsoft Word, Excel, and the QuickBooks Certified User exam.

Veterinary office managers are responsible for overseeing and coordinating administrative procedures in veterinary clinics or hospitals. In this role, you will ensure that the daily operation of the veterinary office runs smoothly and efficiently by scheduling appointments, billing pet owners for services provided, ordering office supplies, and helping supervise other office staff. In addition, the professional in this role will run the veterinary business to allow veterinarians and clinical veterinary staff to focus on caring for animals instead of the details of running a business.

The typical career path for a veterinary office manager involves earning a high school diploma or GED (although this is not required), then enrolling in a certificate course to learn the job's specifics. Generally, 1-2 years of veterinary and office management experience is preferred by employers. The Veterinary Office Manager course will provide you with the skills and knowledge you need to succeed in your future career, in addition to putting you on the path to finding employment as a veterinary office manager upon successfully earning your certificate of completion.

The Veterinary Office Manager course is self-paced and offers open enrollment, so you can start whenever you are ready and finish at your own pace. When you register, you will receive 18 months to complete the course. Employers generally prefer that applicants possess 1-2 years of experience in veterinary and office management, which means this course is a great way to show potential employers you have the fundamentals and skill set needed to perform the duties required in this profession.

A veterinary office manager's role is similar to that of a head veterinary receptionist with additional responsibilities. The veterinary office manager does perform management duties where other veterinary office staff are concerned, such as scheduling, inventory orders, accounts receivable, and ensuring consistent application of patient or client services. On the other hand, a veterinary practice manager is one step above the veterinary office manager on the organizational flow chart. The person in this role spends at least half of their time performing management duties strictly and has some formal professional practice management training. Veterinary practice managers will have all the responsibilities of a veterinary office manager and be responsible for marketing, budgeting, staffing, accounting, fee structures, and equipment and facility management.

Not at this time.

The typical career path for a veterinary assistant involves earning a high school diploma or GED (although this is not required) and then enrolling in a certificate course to learn the specifics of the job. Upon earning a certificate, the graduate finds employment as a veterinary assistant. The Veterinary Assistant course from ed2go is a great start; you'll get a professional reference from your instructor that you may use to find a job.

Yes, you will be prepared for the Intuit QuickBooks Certified User (QBCU) exam and the Microsoft exams MO-201 and MO-211 (Excel) and MO-101 and MO-111 (Word). For students using Microsoft Office 2019/2021, we recommend the MO-201/MO-101 exam and the MO-211/MO-111 exam for Microsoft Office 365 users.

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive eighteen (18) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successful completion of the course, you will be awarded a Certificate of Completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.