Course Code: GES234
Learn the fundamentals of the restaurant industry and understand your potential career opportunities.
Understand the best ways to deal with stress, difficult customers, sexual harassment, and time management in the workplace.
Explore the best ways to communicate, balance work and life, build relationships, and encourage others to work together on the job.
Master the skills needed to deliver excellent customer service. Understand how to diffuse tense situations and incentivize purchases by using loyalty programs.
Learn NEHA professional food management criteria and master HACCP (Hazard Analysis Critical Control Points) principles.
Become able to communicate in a variety of situations, as well as how to manage change, self-motivate, refine management skills, and learn what legal issues you need to be aware of.
18 High School Credits
Darlene Lawrence is an academic coach and childcare and education instructor with five years of experience. She holds a bachelor’s degree in business administration and a master’s degree in teaching.
There are no prerequisites to take this course.
The instructional materials required for this course are included in enrollment and will be available online.
Yes, ed2go courses are online, so you never have to actually travel to the school. Most schools offer telephone or online registration.
When you complete the course, you will earn a Food & Customer Service Skills Certificate that will also prepare you for the Prometric Certified Professional Food Manager (CPFM) exam.
This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.
The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.
You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.
Upon successful completion of the course, you will be awarded a Certificate of Completion.
This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.
ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more: https://www.ed2go.com/career/financial-assistance
If you have questions that are not answered on our website, please feel free to contact us via LIVE CHAT or by calling us at (855) 520-6806. If you are visiting us during non-business hours, please feel free to send us a question using the Contact Us form.
The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.