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ed2go Hospitality Hospitality Service Food and Customer Service Skills Training
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customer-service-training

Food and Customer Service Skills Training

The online Food and Customer Service Skills Training Program prepares students for careers in food services, restaurants, and the hospitality industry. The program emphasizes customer service skills that can be applied in a wide variety of settings. This is an excellent option for those already working in a food services environment and wanting to apply for management positions, or for those interested in starting new careers.  

When you complete the program, you will earn a Food & Customer Service Skills Certificate that will also prepare you for the Prometric Certified Professional Food Manager (CPFM) exam. Get started today, and prepare yourself to enter this exciting career field. You will be given six (6) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time.

6 Months / 120 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

George Mason University Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

Change School

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Food and Customer Service Skills Training

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

Food and Customer Service Skills Training Details + Objective

Course Code: GES234

You Will Learn
  • Learn NEHA professional food management criteria
  • Master HACCP (Hazard Analysis Critical Control Points) principles
  • Provide an excellent customer experience
  • Deal with difficult customers
  • Practice proper food safety
  • Build communication skills
  • Work in teams successfully
  • Manage yourself and others
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 120 course hours
How you will benefit
  • Earn a Food & Customer Service Skills Certificate that will also prepare you for the Certified Professional Food Manager (CPFM) exam
  • Learn how to communicate and work efficiently in the fast-paced food industry
  • Develop leadership skills that will enable you to manage others in the industry
  • Understand the best ways to diffuse tense situations and provide customer satisfaction
Food and Customer Service Skills Training Outline
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Introduction

Learn the fundamentals of the restaurant industry and understand your potential career opportunities.

Personal Management Skills

Understand the best ways to deal with stress, difficult customers, sexual harassment, and time management in the workplace.

Life and Career Skills

Explore the best ways to communicate, balance work and life, build relationships, and encourage others to work together on the job.

Customer Service

Master the skills needed to deliver excellent customer service. Understand how to diffuse tense situations and incentivize purchases by using loyalty programs.

Food Safety

Learn NEHA professional food management criteria and master HACCP (Hazard Analysis Critical Control Points) principles.

Managing Self and Others

Become able to communicate in a variety of situations, as well as how to manage change, self-motivate, refine management skills, and learn what legal issues you need to be aware of.

Program Details

18 High School Credits

  1. Food and Customer Service Skills Training Preparation Courses
    1. Personal Management Skills 
      1. Sem. 1:  Stress Management, Dealing with Difficult People, Sexual Harassment in the Workplace
      2. Sem. 2:  Time Management Fundamentals and Techniques
    2. Life and Career Skills
      1. Sem. 1:  Communication, Self Management, Work & Life Balance, Building Relationships
      2. Sem. 2:  Workplace Environment, Team Work, Workplace Innovation
    3. Customer Service and Food Safety
      1. Sem. 1:  Customer Service, Workplace and Food Safety
      2. Sem. 2:  NEHA Professional Food Manager
    4. Managing Self and Others
      1. Sem. 1:  Communicating with Power, Budgeting and Saving
      2. Sem. 2:  Managing Change, Motivation, Management Skills, Legal Issues
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Food and Customer Service Skills Training Instructors
Darlene Lawrence

Darlene Lawrence is an Academic Coach and Childcare and Education Instructor with 5 years of experience. She is has a Bachelor’s degree in Business Administration and a Master’s degree in teaching.

Food and Customer Service Skills Training Requirements / Prerequisites

There are no prerequisites for this program.

This program can be taken on a PC or a Mac. You will need Internet access and email capability.

For Windows users, you will need to have Windows XP, Vista, 7, or greater. For Mac users, you will need to have Mac OSX version 10.5 or greater. You will need to use Internet Explorer version 6 or later, Firefox version 10 or later, Apple Safari 5.0.3 or later, or Google Chrome version 0.11.257.201 (including 11.0.696.57 update) or later. You will also need to enable JavaScript in your browser options.

Adobe Flash Player and Adobe Acrobat Reader are required for this program.

Click here to download the Acrobat Reader. Click here to download the Flash Player.

Hardware:

  • 1024 x 768, 16-bit (thousands of colors) color display or better
  • Standard mouse, keyboard, speakers and sound card 

All materials for this program are available online.

Food and Customer Service Skills Training Frequently Asked Questions
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Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace.

Do I have to buy additional materials?

No additional materials are required for this program.

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?

Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.

Can I use a Mac?

Yes.

How can I get more information about the program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button toward the top of the page). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at (855) 534-36901. We will answer your questions promptly.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready. Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

How do you do the applied labs if you don’t have equipment?

The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee will be charged for an extension.

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Talk to an admissions counselor
Got other questions? Get in touch with our admissions counselors via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone at (855) 520-6806.