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ed2go Information Technology Networking CCNA: Collaboration (Voucher Included)
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CCNA: Collaboration (Voucher Included)

In this course you will learn to demonstrate a large variety of skill-sets within the Cisco Voice infrastructure and become an expert at telephony environments. The course covers the equipment needed to set-up a full Cisco telephony environment as well as how to architecture the infrastructure of the system itself. With the CICD certification you will be eligible for positions such as; Network Engineer, Telecommunications Engineer, Network Administrator, LAN Administrator and many others. With a large percentage of corporations moving away from traditional phone systems and moving towards Voice Over IP (VOIP), there is a significant need in the marketplace for professionals with skill-sets in these areas. VOIP will continue to grow over the next several years, opening up a variety of positions for professionals with this certification.

Upon completing this course, you will not only be highly marketable for these positions but also possess the skills necessary to succeed in the position they chose. Upon completion of this course, you will be prepared to sit for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam. This course includes a voucher which covers the fee of the exam.

6 Months / 75 Course Hrs
Open enrollment

Offered in Partnership with your Preferred School

Hillsborough Community College - Corporate Training

Why this school? It's been chosen based on your location or if you've visited this school's website. Change School

Learning Method


Self-Paced. Study on your own schedule

Contact Us for additional information

CCNA: Collaboration (Voucher Included)

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Details + Objectives

Course Code: GES372

What You Will Learn
  • Understand Cisco unified communications management
  • Master deployment scenarios
  • Learn gateway call routing
  • Study CUCM administration interfaces
  • Explore PSTN calling
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 75 course hours
How you will benefit
  • Prepare for a career as a network engineer, telecommunications engineer, network technician, LAN administrator, network administrator, LAN engineer, or network specialist
  • Work toward earning Cisco CCNA: Implementing Cisco Collaboration Devices certification and taking the Cisco 210-060 CICD Exam
  • Learn how to set-up a telephony infrastructure from the ground up


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Introducing Cisco Collaboration Architecture

Understand the fundamentals of Cisco collaboration architecture, study small to midsize business parts, and receive a lab introduction.

Telephony and Call Routing

Study the basics of telephony routing, call routing, deployment scenarios, gateway call routing, and configuring the gateway lab.

Preparing the Network and Phone Behavior

Prepare the network for voices, study IP phone behavior, stand up the platform lab, use OVA templates to deploy CUCUMCUCI lab parts 1-7 and prime collaboration provisioning labs parts 1-2.

CUCM Administration Interfaces Part I

Learn about CUCM administration interfaces, CUCM stand up labs, end user interfaces, AD integration lab, IMP integration lab, and CUC integration labs.

CUCM Administration Interfaces Part II

Study the IP communicator lab, profiles and templates lab, CUCME phone configuration, CUCM end user portal lab, and how to configure CUCM phones from scratch.

Call Configuration

Explore advanced call coverage, call coverage labs, calling constrictions and COS, voice gateway features configurations, dial plans, and digit manipulation labs.


I.        Introducing Cisco Collaboration Architecture
                    A.    Course Introduction
                    B.    Introducing Cisco Collaboration Architecture Parts 1-2
                    C.    Small to Midsize Business Parts 1-3
                    D.    Cisco Unified Communications Manager Parts 1-3
                    E.    Cisco Unified Connection
                    F.    Lab Introduction
II.       Telephony and Call Routing
                    A.    Telephony 101 Parts 1-6
                    B.    Call Routing 101Parts 1-2
                    C.    2.9 VoIP Call Routing 101
                    D.    Call Routing with DNS
                    E.    Deployment Scenarios Parts 1-3
                    F.    Gateway Call Routing Basics Parts 1-4
                    G.    Configuring The Gateway Lab Parts 1-2
III.      Preparing the Network and Phone Behavior
                    A.    Preparing The Network for Voices Parts 1-2
                    B.    IP Phone Behavior
                    C.    Configuring The LAN Lab
                    D.    Standing Up the Platform Lab
                    E.    Using OVA Templates to Deploy CUCMCUCIMP Lab Parts 1-7
                    F.    Using OVA Templates to Deploy Prime Collaboration Provisioning Lab Parts 1-2
IV.       CUCM Administration Interfaces
                    A.    CUCM Administration Interfaces Parts 1-2
                    B.     Stand Up
                    C.    CUCM Stand Up Lab
                    D.    End User Interfaces
                    E.    End User Configuration Lab
                    F.    AD Integration Lab
                    G.    End Point Implementation Parts 1-2
                    H.    IMP Integration Lab
                    I.    CUC Integration Lab Parts 1-2
                    J.    IP Communicator Lab
                    K.    Profiles and Templates Lab
                    L.    CUCME Phone Configuration
                    M.    Configuring CUCME Lab Parts 1-2
                    N.    CUCM EndUser Portal Lab
                    O.    Configuring CUCM Phones from Scratch
                    P.    Configuring Cisco SX20 Codec Parts 1-2
V.        Call Configuration
                    A.    Advanced Call Coverage Parts 1-3
                    B.    Call Coverage Lab Parts 1-5
                    C.    Calling Constrictions and COS Parts 1-2
                    D.    Implementing Class of Control Lab Parts 1-2
                    E.    Connecting to The PSTN Part 1
                    F.    Configuring Voice Gateway Features Lab Parts 1-3
                    G.    Connecting to The PSTN Part 2
                    H.    PSTN Calling and Digit Manipulation Lab Parts 1-2
                    I.    PSTN Dial Plan Configuration Lab Parts 1-2
                    J.    Course Conclusion

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Instructors & Support

Scott A. Smith

Scott A. Smith, Senior Cisco Instructor, was formerly a Senior Network Engineer for OAO Corporation at NASA’s Jet Propulsion Labs and a Systems Engineer with Cisco System, Inc. He is currently the Founder thinQtank® Global, Inc. Since originally founding thinQtank® Global, Inc., in May of 2001, Smith has developed an engineering focused firm, earning a reputation in the technology community as one of the top specialized advanced technology consulting firms in the industry today. Smith has been extolled by Cisco Systems as a Cisco Technology Solution Specialist (TSS). Smith was one of the first engineers in the Western Region to be recognized for this achievement. TSS Engineers are considered to be better qualified to prepare, plan and design Cisco solutions, especially in the areas of Unified Communications and Security; having a deep understanding of product features, implementation best practices, and reference architectures. Smith has a distinguished career in the information technology arena. He earned his Bachelor’s Degree in Engineering from Texas Tech University honored by faculty and the Industrial Advisory Board as the most outstanding student of his graduating class. He then went on to work as a network systems engineer at NASA’s Jet Propulsion Labs before moving on to a position with Cisco Systems as a systems engineer. Finally, in 2001 Smith left Cisco and founded SAS Network Solutions, Inc. and then thinQtank® Global, Inc. Smith holds some of the highest certifications in the Information Technology community and is a Cisco Certified Systems Instructor. Smith began his professional training career in 1997 with over 50,000 hours in the classroom. Smith always enjoys sharing his knowledge and real world experience with others and it is reflected in the successful results in the classroom. He has been implementing, consulting and instructing on internetworking technology for over twenty years.




You should have a fundamental understanding of networking.

There are no prerequisites to take the Cisco 210-060 CICD Exam.

For CCNA Collaboration exam certification requirements, please click here.


Hardware Requirements: 

  • This course can be taken on either a PC or Mac device.

Software Requirements: 

  • PC: Windows XP or later.
  • Mac: OS X Snow Leopard 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Flash Player. Click here to download the Flash Player.
  • Adobe Acrobat Reader. Click here to download the Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.
Instructional Materials

The instructional materials required for this course are included in enrollment and will be available online.

About Certification


If you’re an information technology professional, you’ve probably heard of Cisco. They’re one of the top companies in the industry, helping people to connect and communicate through network systems and more. They are a major provider of voiceover IP products, networking hardware, and cloud-based services, as well as many certification opportunities. These include five levels of expertise and nine different topics, such as Routing & Switching and Network Security. Cisco is the largest networking company in the world, and its prestigious status lends its certifications special credibility. When you enroll in a course certified by Cisco, you’ll know you’re getting the best—and so will your employers.


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Can I register for a course if I am an international student?

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country’s regulations prior to enrolling in courses that prepare for certification.

Does this course prepare for a certification?

This course will prepare you for the CCNA: Collaboration exam. Students enrolled in the "voucher included" option will also receive pre-paid exam voucher after successful completion of the course and financial obligation. For CCNA: Collaboration exam certification requirements please click here.

When can I start the course?

This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

What if I don't have enough time to complete my course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

You may be assigned with an instructor or team of industry experts for one-on-one course interaction. Your support will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our instructors are successful working professionals in the fields in which they teach. You will be assigned to an Advisor for academic support.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion. 

Am I guaranteed a job?

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more:

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the “Contact Us” form.

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