Course Code: GES372
Understand the fundamentals of Cisco collaboration architecture, study small to midsize business parts, and receive a lab introduction.
Study the basics of telephony routing, call routing, deployment scenarios, gateway call routing, and configuring the gateway lab.
Prepare the network for voices, study IP phone behavior, stand up the platform lab, use OVA templates to deploy CUCUMCUCI lab parts 1-7 and prime collaboration provisioning labs parts 1-2.
Learn about CUCM administration interfaces, CUCM stand up labs, end user interfaces, AD integration lab, IMP integration lab, and CUC integration labs.
Study the IP communicator lab, profiles and templates lab, CUCME phone configuration, CUCM end user portal lab, and how to configure CUCM phones from scratch.
Explore advanced call coverage, call coverage labs, calling constrictions and COS, voice gateway features configurations, dial plans, and digit manipulation labs.
I. Introducing Cisco Collaboration Architecture
A. Course Introduction
B. Introducing Cisco Collaboration Architecture Parts 1-2
C. Small to Midsize Business Parts 1-3
D. Cisco Unified Communications Manager Parts 1-3
E. Cisco Unified Connection
F. Lab Introduction
II. Telephony and Call Routing
A. Telephony 101 Parts 1-6
B. Call Routing 101Parts 1-2
C. 2.9 VoIP Call Routing 101
D. Call Routing with DNS
E. Deployment Scenarios Parts 1-3
F. Gateway Call Routing Basics Parts 1-4
G. Configuring The Gateway Lab Parts 1-2
III. Preparing the Network and Phone Behavior
A. Preparing The Network for Voices Parts 1-2
B. IP Phone Behavior
C. Configuring The LAN Lab
D. Standing Up the Platform Lab
E. Using OVA Templates to Deploy CUCMCUCIMP Lab Parts 1-7
F. Using OVA Templates to Deploy Prime Collaboration Provisioning Lab Parts 1-2
IV. CUCM Administration Interfaces
A. CUCM Administration Interfaces Parts 1-2
B. Stand Up
C. CUCM Stand Up Lab
D. End User Interfaces
E. End User Configuration Lab
F. AD Integration Lab
G. End Point Implementation Parts 1-2
H. IMP Integration Lab
I. CUC Integration Lab Parts 1-2
J. IP Communicator Lab
K. Profiles and Templates Lab
L. CUCME Phone Configuration
M. Configuring CUCME Lab Parts 1-2
N. CUCM EndUser Portal Lab
O. Configuring CUCM Phones from Scratch
P. Configuring Cisco SX20 Codec Parts 1-2
V. Call Configuration
A. Advanced Call Coverage Parts 1-3
B. Call Coverage Lab Parts 1-5
C. Calling Constrictions and COS Parts 1-2
D. Implementing Class of Control Lab Parts 1-2
E. Connecting to The PSTN Part 1
F. Configuring Voice Gateway Features Lab Parts 1-3
G. Connecting to The PSTN Part 2
H. PSTN Calling and Digit Manipulation Lab Parts 1-2
I. PSTN Dial Plan Configuration Lab Parts 1-2
J. Course Conclusion
Scott A. Smith, Senior Cisco Instructor, was formerly a Senior Network Engineer for OAO Corporation at NASA’s Jet Propulsion Labs and a Systems Engineer with Cisco System, Inc. He is currently the Founder thinQtank® Global, Inc. Since originally founding thinQtank® Global, Inc., in May of 2001, Smith has developed an engineering focused firm, earning a reputation in the technology community as one of the top specialized advanced technology consulting firms in the industry today. Smith has been extolled by Cisco Systems as a Cisco Technology Solution Specialist (TSS). Smith was one of the first engineers in the Western Region to be recognized for this achievement. TSS Engineers are considered to be better qualified to prepare, plan and design Cisco solutions, especially in the areas of Unified Communications and Security; having a deep understanding of product features, implementation best practices, and reference architectures. Smith has a distinguished career in the information technology arena. He earned his Bachelor’s Degree in Engineering from Texas Tech University honored by faculty and the Industrial Advisory Board as the most outstanding student of his graduating class. He then went on to work as a network systems engineer at NASA’s Jet Propulsion Labs before moving on to a position with Cisco Systems as a systems engineer. Finally, in 2001 Smith left Cisco and founded SAS Network Solutions, Inc. and then thinQtank® Global, Inc. Smith holds some of the highest certifications in the Information Technology community and is a Cisco Certified Systems Instructor. Smith began his professional training career in 1997 with over 50,000 hours in the classroom. Smith always enjoys sharing his knowledge and real world experience with others and it is reflected in the successful results in the classroom. He has been implementing, consulting and instructing on internetworking technology for over twenty years.
Students should have a fundamental understanding of networking.
No prerequisites to take Cisco 210-060 CICD Exam.
For CCNA: Collaboration exam certification requirements please click here.
This program can be taken from either a Mac or a PC. It is compatible with the Windows 2000 and later operating systems and any browsers.
There are no specific computer requirements other than an Internet connection and e-mail account. We recommend that you use the latest version of the browser you choose.
The materials for this program are all available online.
Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive six (6) months to complete the program.
The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.
ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.
Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam after successful completion of the program and financial obligation.
ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.
Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.
In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.
If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.
Our programs are all open enrollment. You can register and start the program as soon as you are ready.
Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
This program will prepare you for the CCNA: Collaboration exam and you will receive an exam voucher after successful completion of the program and financial obligation. For CCNA: Collaboration exam certification requirements please click here.