Courses Courses Arts and Design Arts and Design Animation Graphic Arts Photography Web Design Other Business Business Accounting Administrative Communication Finance Marketing and Sales Operations Project Management Small Business Soft Skills Career Online High School Career Online High School Online High School Diploma Computer Applications Computer Applications AutoCAD Microsoft QuickBooks Windows Other Computer Programming Computer Programming Programming Classes Construction and Trades Construction and Trades Construction Environmental and Energy Trades Health and Fitness Health and Fitness Alternative Medicine Dental Fitness Medical Veterinary Wellness Hospitality Hospitality Hospitality Service Information Technology Information Technology Cloud Computing Networking Other Security Language Language Languages Legal Legal Legal Studies Math and Science Math and Science Mathematics and Science Teacher Professional Development Teacher Professional Development Child Development Classroom Technology Math and Science Reading and Writing Other Test Prep Test Prep Exam Prep Writing Writing Writing and Editing Skill Map Skill Map Learn More How It Works How It Works About ed2go Externship Programs Financial Assistance Find a School Military Virtual Career Center
Courses
Arts and Design
Animation
Graphic Arts
Photography
Web Design
Other
Business
Accounting
Administrative
Communication
Finance
Marketing and Sales
Operations
Project Management
Small Business
Soft Skills
Career Online High School
Online High School Diploma
Computer Applications
AutoCAD
Microsoft
QuickBooks
Windows
Other
Computer Programming
Programming Classes
Construction and Trades
Construction
Environmental and Energy
Trades
Health and Fitness
Alternative Medicine
Dental
Fitness
Medical
Veterinary
Wellness
Hospitality
Hospitality Service
Information Technology
Cloud Computing
Networking
Other
Security
Language
Languages
Legal
Legal Studies
Math and Science
Mathematics and Science
Teacher Professional Development
Child Development
Classroom Technology
Math and Science
Reading and Writing
Other
Test Prep
Exam Prep
Writing
Writing and Editing
Skill Map
Learn More
How It Works
About ed2go Externship Programs Financial Assistance Find a School Military Virtual Career Center
ed2go Information Technology Networking CCNA: Collaboration
Return to Networking
ccna-collaboration

CCNA: Collaboration

In this program you will learn to demonstrate a large variety of skill-sets within the Cisco Voice infrastructure and become an expert at telephony environments. The program covers the equipment needed to set-up a full Cisco telephony environment as well as how to architecture the infrastructure of the system itself. With the CICD certification you will be eligible for positions such as; Network Engineer, Telecommunications Engineer, Network Administrator, LAN Administrator and many others. With a large percentage of corporations moving away from traditional phone systems and moving towards Voice Over IP(VOIP), there is a significant need in the marketplace for professionals with skill-sets in these areas. VOIP will continue to grow over the next several years, opening up a variety of positions for professionals with this certification.

Upon completing this program, students will not only be highly marketable for these positions but also possess the skills necessary to succeed in the position they chose. Upon completion of this program, you will be prepared to sit for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam. A voucher for this exam is included with this program. This program is entirely online and is completed at your own pace. When you register, you receive six (6) months to complete this program.

6 Months / 75 Course Hrs
Open Enrollment

Offered in Partnership with your Preferred School

Association of Executive and Administrative Professionals Why this school? It's been chosen based on your location or if you've visited this school's website.

Financial Assistance Available*

Change School

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

CCNA: Collaboration

Learning Method

Instructor-led Self-Paced: Study at your own schedule

Contact Us

CCNA: Collaboration (Voucher Included) Details + Objective

Course Code: GES372

You Will Learn
  • Understand Cisco unified communications management
  • Master deployment scenarios
  • Learn gateway call routing
  • Study CUCM administration interfaces
  • Explore PSTN calling
How the course is taught
  • Self-paced, online course
  • 6 months to complete
  • Open enrollment, begin anytime
  • 75 course hours
How you will benefit
  • Prepare for a career as a network engineer, telecommunications engineer, network technician, LAN administrator, network administrator, LAN engineer, or network specialist
  • Work toward earning Cisco CCNA: Implementing Cisco Collaboration Devices certification and taking the Cisco 210-060 CICD Exam
  • Learn how to set-up a telephony infrastructure from the ground up
CCNA: Collaboration (Voucher Included) Outline
Expand All
Introducing Cisco Collaboration Architecture

Understand the fundamentals of Cisco collaboration architecture, study small to midsize business parts, and receive a lab introduction.

Telephony and Call Routing

Study the basics of telephony routing, call routing, deployment scenarios, gateway call routing, and configuring the gateway lab.

Preparing the Network and Phone Behavior

Prepare the network for voices, study IP phone behavior, stand up the platform lab, use OVA templates to deploy CUCUMCUCI lab parts 1-7 and prime collaboration provisioning labs parts 1-2.

CUCM Administration Interfaces Part I

Learn about CUCM administration interfaces, CUCM stand up labs, end user interfaces, AD integration lab, IMP integration lab, and CUC integration labs.

CUCM Administration Interfaces Part II

Study the IP communicator lab, profiles and templates lab, CUCME phone configuration, CUCM end user portal lab, and how to configure CUCM phones from scratch.

Call Configuration

Explore advanced call coverage, call coverage labs, calling constrictions and COS, voice gateway features configurations, dial plans, and digit manipulation labs.

Program Details

I.        Introducing Cisco Collaboration Architecture
                    A.    Course Introduction
                    B.    Introducing Cisco Collaboration Architecture Parts 1-2
                    C.    Small to Midsize Business Parts 1-3
                    D.    Cisco Unified Communications Manager Parts 1-3
                    E.    Cisco Unified Connection
                    F.    Lab Introduction
II.       Telephony and Call Routing
                    A.    Telephony 101 Parts 1-6
                    B.    Call Routing 101Parts 1-2
                    C.    2.9 VoIP Call Routing 101
                    D.    Call Routing with DNS
                    E.    Deployment Scenarios Parts 1-3
                    F.    Gateway Call Routing Basics Parts 1-4
                    G.    Configuring The Gateway Lab Parts 1-2
III.      Preparing the Network and Phone Behavior
                    A.    Preparing The Network for Voices Parts 1-2
                    B.    IP Phone Behavior
                    C.    Configuring The LAN Lab
                    D.    Standing Up the Platform Lab
                    E.    Using OVA Templates to Deploy CUCMCUCIMP Lab Parts 1-7
                    F.    Using OVA Templates to Deploy Prime Collaboration Provisioning Lab Parts 1-2
IV.       CUCM Administration Interfaces
                    A.    CUCM Administration Interfaces Parts 1-2
                    B.     Stand Up
                    C.    CUCM Stand Up Lab
                    D.    End User Interfaces
                    E.    End User Configuration Lab
                    F.    AD Integration Lab
                    G.    End Point Implementation Parts 1-2
                    H.    IMP Integration Lab
                    I.    CUC Integration Lab Parts 1-2
                    J.    IP Communicator Lab
                    K.    Profiles and Templates Lab
                    L.    CUCME Phone Configuration
                    M.    Configuring CUCME Lab Parts 1-2
                    N.    CUCM EndUser Portal Lab
                    O.    Configuring CUCM Phones from Scratch
                    P.    Configuring Cisco SX20 Codec Parts 1-2
V.        Call Configuration
                    A.    Advanced Call Coverage Parts 1-3
                    B.    Call Coverage Lab Parts 1-5
                    C.    Calling Constrictions and COS Parts 1-2
                    D.    Implementing Class of Control Lab Parts 1-2
                    E.    Connecting to The PSTN Part 1
                    F.    Configuring Voice Gateway Features Lab Parts 1-3
                    G.    Connecting to The PSTN Part 2
                    H.    PSTN Calling and Digit Manipulation Lab Parts 1-2
                    I.    PSTN Dial Plan Configuration Lab Parts 1-2
                    J.    Course Conclusion

View All Sections
CCNA: Collaboration (Voucher Included) Instructors
Scott A. Smith

Scott A. Smith, Senior Cisco Instructor, was formerly a Senior Network Engineer for OAO Corporation at NASA’s Jet Propulsion Labs and a Systems Engineer with Cisco System, Inc. He is currently the Founder thinQtank® Global, Inc. Since originally founding thinQtank® Global, Inc., in May of 2001, Smith has developed an engineering focused firm, earning a reputation in the technology community as one of the top specialized advanced technology consulting firms in the industry today. Smith has been extolled by Cisco Systems as a Cisco Technology Solution Specialist (TSS). Smith was one of the first engineers in the Western Region to be recognized for this achievement. TSS Engineers are considered to be better qualified to prepare, plan and design Cisco solutions, especially in the areas of Unified Communications and Security; having a deep understanding of product features, implementation best practices, and reference architectures. Smith has a distinguished career in the information technology arena. He earned his Bachelor’s Degree in Engineering from Texas Tech University honored by faculty and the Industrial Advisory Board as the most outstanding student of his graduating class. He then went on to work as a network systems engineer at NASA’s Jet Propulsion Labs before moving on to a position with Cisco Systems as a systems engineer. Finally, in 2001 Smith left Cisco and founded SAS Network Solutions, Inc. and then thinQtank® Global, Inc. Smith holds some of the highest certifications in the Information Technology community and is a Cisco Certified Systems Instructor. Smith began his professional training career in 1997 with over 50,000 hours in the classroom. Smith always enjoys sharing his knowledge and real world experience with others and it is reflected in the successful results in the classroom. He has been implementing, consulting and instructing on internetworking technology for over twenty years.

CCNA: Collaboration (Voucher Included) Requirements / Prerequisites

Students should have a fundamental understanding of networking.

No prerequisites to take Cisco 210-060 CICD Exam.

For CCNA: Collaboration exam certification requirements please click here.

This program can be taken from either a Mac or a PC. It is compatible with the Windows 2000 and later operating systems and any browsers.

There are no specific computer requirements other than an Internet connection and e-mail account. We recommend that you use the latest version of the browser you choose.

The materials for this program are all available online.

CCNA: Collaboration (Voucher Included) Frequently Asked Questions
Expand All
Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.

How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. When you register, you’ll receive six (6) months to complete the program.

What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.

Do I have to buy additional materials?

No. 

Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements.

What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion. In addition, you will receive an exam voucher for the Cisco 210-060 CICD: Implementing Cisco Collaboration Devices exam after successful completion of the program and financial obligation.

Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don’t provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

Who will be my instructor?

Each student is paired with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don’t have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is the best) and the latest version of Internet Explorer.

Can I use a Mac?

Yes.

How can I get more information about this program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button above). If you are visiting us during non-business hours, please feel free to send us a question using the “Contact Us” form to the right. You may also call us at 1-877-221-5151. We will answer your questions promptly.

When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.

Does this program prepare for a certification?

This program will prepare you for the CCNA: Collaboration exam and you will receive an exam voucher after successful completion of the program and financial obligation. For CCNA: Collaboration exam certification requirements please click here.

Browse All
Talk to an admissions counselor
Got other questions? Get in touch with our admissions counselors via . During non-business hours, please feel free to send us a question using the "Contact Us" button. You can also reach us by phone at (855) 520-6806.