ITIL v4 Foundation (Voucher Included)

This exciting and dynamic online ITIL 4 Foundation certification course is designed for IT leaders, practitioners, support staff, and staff interfacing with the organization's digital and information systems functions. You will gain a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services.

During this ITIL 4 certification training, dive into essential exam objectives like understanding the key...

3 Months / 20 Course Hrs

Open Enrollment

Offered in partnership with your preferred school

Butler Community College

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Learning method

Instructor-led

$1,295

Self-paced. Study on your own schedule

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Details + Objectives

Course code: GES3117

What you will learn

Key IT service management concepts
How ITIL guiding principles can help and organization to adopt and adapt service management
The 4 Dimensions of Service Management
The purpose and components of the service value system
The activities of the service value chain and how they interconnect
Know the purpose of key ITIL practices

How you will benefit

Become prepared for the ITIL 4 Foundation exam
Advance skills in IT service management
Become more efficient in the delivery of quality digital services

How the course is taught

Self-paced, online course
3 Months to complete
Open enrollment, begin anytime
20 course hours

Outline

Overview
1. Introduction to ITIL v4 and Exam Objectives
2. Overview of ITIL v4 and the Service Value System
Framework
1. The 4 Dimensions of Service Management
2. What is Service
3. Providers and Consumers
Guiding Principles
1. The 7 Guiding Principles
2. The Continual Improvement Model
Service Value
1. The Service Value Chain
2. ITIL Practices Overview
3. Continual Improvement
Practices
1. Information Security Management
2. Relationship Management
3. Supplier Management
4. Service Level Management
5. Incident Management
6. Problem Management
7. Service Request Management
8. Monitoring and Event Management
9. Change Enablement
10. Service Desk
11. IT Asset Management
12. Service Configuration Management
13. Release Management
14. Deployment Management

Instructors & Support

Raymond Lacoste

Raymond Lacoste is a highly recognized instructor and IT professional who holds the Cisco Sirius Instructor Award. He has authored Cisco Press publications on the Cisco ENARSI and Cisco TSHOOT exams.

Raymond's areas of expertise include Cisco Enterprise networking, Cisco Routing and Switching, Cisco Datacenter Networking, ITIL, and Amazon AWS. He also holds certifications in Cisco CCSI, Cisco CCNP Routing and Switching, Cisco CCNP Enterprise, ITIL Foundations, ITIL Practitioner, ITIL Intermediate, Amazon AWS System Operations, Amazon AWS Architect, Amazon AWS Developer, and CISSP.

In addition to his certifications and experience, Raymond's engaging instruction style makes even the most obscenely complicated or obtuse concepts relatable and understandable. Outside of class, he enjoys dominating both on the golf course and the basketball court.

Requirements

Prerequisites:

Familiarity with IT terminology and IT-related work experience is recommended.

Certification Requirements:

To learn more about the ITIL v4 Foundations exam.

Requirements:

Hardware Requirements:

This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
Virtual Labs included with course
Microsoft Word Online
Adobe Acrobat Reader
Software must be installed and fully operational before the course begins.

Other:

Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.

FAQ

You can expect to pay $669 to take the ITIL 4 exam. However, the cost of the exam is included with this course.

According to Axelos, the ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

The ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

How modern IT and digital service organizations operate
How value streams increase speed and efficiency
How cultural or behavioral principles guide work that benefits the wider organization
How to use commonly used service management terms and concepts

Yes, this course helps prepare students for the ITIL 4 Foundation exam, which is provided through PeopleCert.

After you register, you will receive three (3) months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."

ITIL v4 Foundation (Voucher Included)

Butler Community College