Certificate in Mediation and Arbitration

This course will provide you with the comprehensive training needed to become a certified mediation or arbitration professional. It is structured around the Mediators Without Borders INACCORD conflict resolution model and offers you the chance to practice your skills through simulated role-playing exercises. Skills covered include facilitating hearings, weighing evidence and testimony, and rendering awards, as well as fundamentals of conflict analysis and resolution. Upon successful completion,...

6 Months / 200 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Course code: GES425

What you will learn

  • Articulate the use of the INACCORD Conflict Analysis model for use in mediation and arbitration
  • Examine the three phases and four stages of the INACCORD model used in mediation and arbitration
  • Explore the pre-interview and post-interview phases of the INACCORD mediation and arbitration model
  • Apply the Touchstone Skills of questioning, reflecting, and reframing to simulated mediation and arbitration cases
  • Apply INACCORD surveys to simulated mediation and arbitration cases, and analyze the results
  • Examine and apply the INACCORD model to the most common workplace disputes

How you will benefit

  • Receive four individual certificates in Mediation, Applied Mediation Practice, Arbitration and Professional Mediator and Arbitrator
  • Prepare yourself for a career as a mediator or arbitrator within the state or local government, finance, and insurance industries, or private practice
  • Use your improved conflict resolution skills to solve disputes in the home or workplace
  • Understand how to effectively help others negotiate and collaborate through disputes

How the course is taught

  • Self-paced, online course
  • 6 Months to complete
  • Open enrollment, begin anytime
  • 200 course hours
  1. Mediation Certificate
    1. Justice and Alternative Dispute Resolution
    2. Overview of INACCORD Conflict Analysis Model
    3. Phases and Stages of the INACCORD Conflict Analysis Model
    4. The Touchstone Skills Part I
    5. The Touchstone Skills Part II
    6. Crafting the Memorandum of Agreement
    7. Special Issues in Mediation
    8. Legal Processes and Ethics
  2. Applied Practice
    1. INACCORD Conflict Analysis in Practice
    2. Touchstone Skills in Practice
    3. INACCORD Demo Practice
    4. Facilitating INACCORD Phase Two, Stage 1 Interventions
    5. Facilitating the INACCORD Caucus
    6. INACCORD Phase Two, Stages 2 & 3 Interventions
    7. INACCORD Phase Two, Stage 4 Interventions
    8. Ethical Dilemmas and Mitigation
  3. Arbitration
    1. Arbitration, Justice, and Ethics
    2. INACCORD Conflict Analysis model for Arbitration & Phase One
    3. The Preliminary Conference
    4. Directing the Hearing: Part I
    5. Directing the Hearing: Part II
    6. Closing the Hearing
    7. Rendering the Award
    8. International Arbitration

Brian Luther

Brian Luther is a Colorado licensed attorney and certified mediator and arbitrator. He has more than 15 years of mediation and dispute resolution experience. He spent eight years supervising and mentoring attorneys at LexisNexis, a leading legal research corporation and over five years as Lead Trainer and Internship Supervisor for Mediators Without Borders. Luther presides as an impartial Hearing Officer for the City of Longmont, Colorado and was just appointed as an alternate board member for the City of Longmont Board of Adjustments & Appeals. He is a graduate of Rutgers University and has a law degree from the New England School of Law.

Naseem Ghaffari

Naseem Ghaffari, JD assists with investigations related to employee relations issues, while effectively and accurately maintaining confidential employee relations. She monitors precedents and manages consistency in EEO practices: Including critical incident management, investigations, contract negotiations, and resolution recommendations. Naseem has 7+ years' experience resolving disputes in the workplace and international environments and has extensive investigative experience. She is an expert in negotiations, bargaining, and mediation resulting in favorable agreements and contract terms. In order to do so, she fosters reconciliations to improve organizational effectiveness and employee performance. Most recently, she worked in the public sector as an Employee Relations, EEO and ADA consultant. In addition to this, she holds a Juris Doctorate, has a Masters Certification in International Conflict Resolution and Mediation, and is a Certified California Mediator.


You must be able to use a browser and Microsoft Word to complete the assignments and navigate the online campus. You should have basic computer skills and be comfortable navigating the Internet and using email. You must be willing to learn to write at a professional level in order to generate contracts and fulfill various written tasks related to mediation and restorative justice.

State Requirements:

Please research your state's requirements before enrollment to ensure this course is the right fit for you. This course is not suitable for students in Arkansas and Georgia who desire to handle court-referred or court-ordered cases.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.
  • A microphone is required to participate in the role play practices.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.6 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Word (not included in enrollment).
  • Skype.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

  • In Justice, INACCORD
  • Touchstone Skills for Authentic Communication
  • INACCORD Arbitration, Basic Skills for the New Arbitrator (PDF)

Please note: You will receive a digital book if the physical book is on backorder.


This course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.

This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successful completion of the course, you will be awarded a certificate of completion.

This course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.

This course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us" form.

A mediator is a professional who acts as a neutral party helping two or more people in conflict come to a collaborative, negotiated agreement that is referred to a Memorandum of Agreement. An arbitrator is a professional who acts as a neutral party but, unlike the mediator, functions more like a judge, hearing evidence and witnesses and then rendering an award to one party.

This is one of the most comprehensive mediation and arbitration distance learning courses available with online learning that includes role play practice.

The proprietary INACCORD Conflict Analysis model is only available through this training, and offers students the following:

  • A psychologically based empirical research model that tracks the role of emotions in conflict and client satisfaction and understanding at every stage of the ADR process.
  • The ability to recognize the emotional state of individual disputants in order to determine whether to use a relational approach with all parties in the same room or a directive approach that involves starting the sessions with disputants in separate rooms until a balance of emotions between disputants is achieved.

Upon successful completion of the course, you may choose to submit an application to Mediators Without Borders to be considered for a referral network to work as a professionally Certified Mediator and Arbitrator or as a professional Interviewer.

Mediation is a profession that is open to anyone with the desire to learn to negotiate, to facilitate others' negotiations, or to mediate simple and complex disputes.

Mediators Without Borders
Mediators Without Borders has been successfully resolving conflicts since 1994, saving individuals and organizations time, money, and stress. They provide consultation and services for industries from aviation to healthcare, and have put their decades of knowledge to use creating certification programs as well. Certified Family Mediator, Certified Workplace Mediator, and Certified Healthcare and Eldercare Mediator are just a few of the courses you can take that have been certified by Mediators Without Borders, so you know you're getting the best.