Office Manager (Voucher Included)

Office managers are vital in any business office setting, ensuring day-to-day workflow runs smoothly. If you are thinking of starting a business, or are a business owner, entrepreneur, or looking to build foundational knowledge in business operations, this program will  equip you with a highly transferable skill set and train you for a career as an office manager.

This comprehensive online office manager course consists of 12 separate modules designed to provide you with vital, real-world...

 
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18 Months / 570 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

North Iowa Area Community College

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Course code: GES442

What you will learn

  • Successfully set up a company file in QuickBooks Online and learn how to efficiently use the Microsoft Office suite
  • Perform fundamental analysis of accounts, financial documents, and reports as well as essential bookkeeping duties and tasks
  • Understand and apply basic accounting principles to bookkeeping practices
  • Know the entire marketing process, including the roles of ethics and technology
  • Develop basic practical and managerial skills and know the seven management disciplines essential to business success
  • Understand the process of negotiating, evaluate negotiation styles, and consider successful negotiation strategies for most environments

How you will benefit

  • Develop your professional communication skills, understand office etiquette, and gain confidence to thrive in a professional environment
  • Explore your abilities as a leader and learn how to masterfully manage people and projects
  • Stand out to future employers or customers by strengthening your skill set and gaining valuable management training
  • Prepare to sit for the QuickBooks Certified User (QBCU) exam and Microsoft Office Specialist (MOS) exams: Word, Excel, PowerPoint, Outlook, and Access—exam vouchers included

How the course is taught

  • Self-paced, online course
  • 18 Months to complete
  • Open enrollment, begin anytime
  • 570 course hours
  1. Microsoft Office Specialist (MOS) Expert Certification Training
    1. Introduction to Microsoft Excel
    2. Intermediate Microsoft Excel
    3. Advanced Microsoft Excel
    4. Microsoft Excel Final Exam
    5. Introduction to Microsoft Word
    6. Intermediate Microsoft Word
    7. Advanced Microsoft Word
    8. Microsoft Word Final Exam
    9. Introduction to Microsoft PowerPoint
    10. Advanced Microsoft PowerPoint
    11. PowerPoint Final Exam
    12. Introduction to Microsoft Outlook
    13. Advanced Microsoft Outlook
    14. Microsoft Outlook Final Exam
    15. Introduction to Microsoft Access
    16. Advanced Microsoft Access
    17. Microsoft Access Final Exam
  2. Professional Bookkeeping with QuickBooks Online
    1. Introduction to Bookkeeping
    2. Accounting Basics
    3. Getting Started With QuickBooks Online
    4. The Chart of Accounts
    5. Centers and Lists
    6. Bank Accounts
    7. Recording Expenses and Paying Bills
    8. Credit Cards and Loans
    9. Sales Receipts
    10. Invoices, Estimates, and Customizing Sales Forms
    11. Billable Expenses and Customer Credits
    12. Sales Taxes and Reports
    13. Midterm Exam
    14. Product and Service Items
    15. Managing Inventory
    16. Managing Projects and Sales
    17. Progress Invoicing, Late Fees, and Bad Debts
    18. Payroll
    19. Fixed Assets and Loans
    20. Business Entities and Owner Transactions
    21. Banking Rules, Receipts, and Budgets
    22. Adjusting and Reviewing the Books
    23. Starting a Bookkeeping Business
    24. Your Career Roadmap: The Job Search and Future Opportunities (Optional Lesson)
    25. Communication and Organization (Optional Lesson)
    26. Final Exam
  3. Management Training
    1. Introduction to Management Principles
    2. The Role and Responsibilities of a Manager
    3. Building a Personal Development Plan, Your Leadership Blueprint
    4. Corporate Culture in the Management Context
    5. Ethics and Social Responsibility
    6. Diversity, Equity, and Inclusion (DEIB)
    7. Strategic vs. Operational Thinking
    8. Goal Setting and Prioritization
    9. Planning and Execution
    10. Decision-Making
    11. Time and Project Management Fundamentals
    12. Managing Human Talent
    13. Managing Change
    14. Customer Relationship Management
    15. Leadership
    16. Motivating Employees
    17. Team Building and Collaboration
    18. Managing Communication and Conflict
    19. Controlling
    20. Career Planning

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and at the University of California at San Diego for the Extension Course and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.

Helene K. Liatsos

Helene K. Liatsos is a business advisor and QuickBooks Certified Advisor with more than 25 years of experience. She consults for a range of companies, from travel agencies to startups. Her company Home Office Management Experts was awarded the 2004 Home-Based Business of the Year by the U.S. Small Business Administration. Helene holds a Bachelor of Arts from Fairleigh Dickinson University.

Deven Matthews

Deven Matthews is a tenured professor with over a decade of higher education experience and extensive expertise in course design, hybrid instruction, and applied learning. An accomplished author and curriculum developer, he specializes in translating complex management concepts into practical, skill-based learning. Deven is known for mentoring students and creating engaging, career-ready programs that bridge theory and real-world practice.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.

Prerequisites:

There are no prerequisites to complete this course. No prior management experience or formal business training is required.

This course is intended for individuals who are new to management, aspiring managers preparing for leadership roles, and current professionals seeking a clearer understanding of management responsibilities, best practices, and foundational people management skills. You should also be comfortable using a personal computer and be familiar with operating Microsoft Office software.

Certification Requirements:

To earn a Microsoft Office Specialist: Expert certification, you must complete the following requirements:

  • Earn a Microsoft Office Specialist Associate certification by passing three of the following Associate exams:
    • For students using Microsoft Office 2019/2021:
      • MO-100: Microsoft Word
      • MO-200: Microsoft Excel
      • MO-300: Microsoft PowerPoint
      • MO-400: Microsoft Outlook
    • For students using Microsoft Office 365:
      • MO-110: Microsoft Word
      • MO-210: Microsoft Excel
      • MO-310: Microsoft PowerPoint
      • MO-400: Microsoft Outlook
  • And pass any two of the following three Expert exams:
    • For students using Microsoft Office 2019/2021:
      • MO-101: Microsoft Word Expert
      • MO-201: Microsoft Excel Expert
      • MO-500: Microsoft Access Expert
    • For students using Microsoft Office 365:
      • MO-111: Microsoft Word Expert
      • MO-211: Microsoft Excel Expert
      • MO-500: Microsoft Access Expert

Requirements:

Hardware Requirements:

  • This course must be taken on a PC. Macs and Chromebooks are not compatible.

Software Requirements:

  • PC: Windows 10 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge is also compatible.
  • Microsoft Office 365, 2021, or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.
  • QuickBooks Online (Free 1-year subscription and practice site included in enrollment.) An additional subscription or software purchase for QuickBooks Online is not required to complete this course. However, please note that this course is only suitable for the QuickBooks Online version.
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.

  • Bookkeeping for Dummies, 3rd Edition (eBook)
  • QuickBooks Online software
    • Your enrollment in this course includes a free 1-year full subscription to QuickBooks Online. You will learn how to access and activate this subscription during the course.
  • Management (15th Edition) by Richard Daft (eBook) 

About Certification: Microsoft

Microsoft is a global leader in software development and technology solutions. Microsoft programs such as Excel, Word, Outlook, and PowerPoint are used both at home and at work. Microsoft provides certifications in these programs that range from beginner to expert level, helping professionals realize their full potential. Whether you want to learn a single program or the entire Office Suite, completing a Microsoft-certified course is the first step.

The average annual salary for an office manager in the United States is $51,476 a year.

An office manager is a professional responsible for keeping a workplace running smoothly on a day‑to‑day basis. They organize people, processes, and resources to ensure the office operates efficiently and productively. Their role includes overseeing administrative operations, coordinating tasks, and supporting staff. Typical responsibilities involve managing schedules, supervising support personnel, maintaining office supplies and systems, assisting with budgets, and serving as a key point of communication between employees and leadership. Overall, an office manager ensures the workplace stays organized, functional, and aligned with business needs.

Yes, you will be prepared for the Intuit QuickBooks Certified User (QBCU) exam upon completion of the course. You will also be prepared for the Microsoft Office Specialist (MOS) certification exams: Word, Excel, PowerPoint, Outlook, and Access. To earn the Microsoft Office Specialist (MOS) Expert Certification, you must earn the Associate certification by completing three of the following exams:

  • For students using Microsoft Office 2019/2021: MO-100 (Word), MO-200 (Excel), MO-300 (PowerPoint), or MO-400 (Outlook)
  • For students using Microsoft Office 365: MO-110 (Word), MO-210 (Excel), MO-310 (PowerPoint), or MO-400 (Outlook)

And complete two of the following expert exams:

  • For students using Microsoft Office 2019/2021: MO-101 (Word Expert), MO-201 (Excel Expert), or MO-500 (Access Expert)
  • For students using Microsoft Office 365: MO-111 (Word Expert), MO-211 (Excel Expert), or MO-500 (Access Expert) 

You will receive six exam vouchers. You will receive five vouchers to sit for the (MOS) exams. To earn the Microsoft Office Specialist (MOS) Expert Certification, you must earn the Associate certification by completing the Associate exams, and also complete two of the expert exams. You will also receive an exam voucher for the QuickBooks Certified User (QBCU) exam.

Not exactly. There are five major parts to the accounting process and they include recording, interpreting, classifying, analyzing, and reporting financial information. Bookkeeping is the first, foundational part of the accounting process — recording financial transactions. However, bookkeeping is a great first step into an accounting career, and with additional education, you use this as a way to gain experience and become an accountant in the future.

You will need to have a high school diploma as well as some type of bookkeeping or accounting training to become a professional bookkeeper. An online course like this one is a great place to start. You can try out this great career to ensure that bookkeeping is something you enjoy doing. If you want to stay competitive and qualify for more job opportunities at higher levels down the road, you may want to think about earning an associate degree in bookkeeping or accounting along with your training and experience on the job.

Most bookkeepers work in an office environment during typical 9 to 5 hours and spend a large amount of their time in front of a computer. As a professional bookkeeper, you will usually be working alone but may have a few people from other areas of accounting that work alongside you. It is even possible that you could work remotely from home for one or more organizations at a time.

No, bookkeepers do not do company taxes. Taxes are done by an accountant. However, bookkeepers play an important role in making sure that financial transactions are recorded in a timely and accurate manner. This ensures that the financial information for a company is easy to read and use once it is time for an accountant to take over and do the taxes.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive 18 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successful completion, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."