Hotel Management with Executive Housekeeper

The hospitality industry provides a variety of jobs and opportunities to advance worldwide. Learning the skills needed to manage any venue, hotel, motel, resort, or accommodation house and supervise housekeeping staff will position you for success within this growing field.

This hotel management course bundle will train you for managerial positions in the hospitality industry. The principles learned can be transferred to multiple accommodation types such as hotels, motels, resorts, bed and...

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12 Months / 160 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

Stephen F. Austin State University

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Hotel Management with Executive Housekeeper

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Course code: GES616

What you will learn

  • Gian an overview of the hospitality business and introduction to essential hotel management and housekeeping roles
  • Explore areas of management, including staff leadership, activity and event coordination, and food and beverage roles
  • Review foundations of integrated disciplines, including business management, hospitality and tourism, logistics, and record keeping
  • Develop and advance your communication, organization, and  administrative skills
  • Get a detailed level of housekeeping training and advanced laundry skills and techniques
  • Boost your understanding and skills for entertaining guests
  • Recognize household maintenance schedules and staff management best practices

How you will benefit

  • Obtain fundamental knowledge and skills required to work in the hotel industry
  • Learn the basics of hotel management without committing to years of study
  • Obtain a certificate of training
  • Improve necessary skills to work at the highest level of housekeeping necessary to be considered a head or executive housekeeper
  • Increase your earning potential  with a higher skill set
  • Better prepare for a career in private service and gain higher confidence levels when interviewing for positions in this field with your new skills

How the course is taught

  • Self-paced, online course
  • 12 Months to complete
  • Open enrollment, begin anytime
  • 160 course hours
  1. Hotel Management
    1. Hotel Operations & Management Fundamentals 
      1. Hospitality industry overview 
      2. Hotel organizational structure 
      3. Core management principles 
    2. Front Office & Guest Relations 
      1. Front office procedures 
      2. Hospitality etiquette and guest experience 
      3. Complaints and conflict resolution 
    3. Housekeeping & Maintenance 
      1. Housekeeping standards and workflows 
      2. Maintenance and engineering essentials 
      3. Safety and risk mitigation 
    4. Food & Beverage Management 
      1. Menu planning and design 
      2. Food production and service 
      3. Food safety and hygiene 
    5. Security & Risk Management 
      1. Security protocols and guest safety 
      2. Emergency preparedness and incident response 
      3. Hospitality risk management systems 
    6. Financial Management 
      1. Accounting principles 
      2. Budgeting and forecasting 
      3. Revenue management strategies 
    7. Marketing, Sales & Event Management 
      1. Hospitality marketing techniques 
      2. Hotel sales strategies 
      3. Event planning and management 
    8. Human Resource Management 
      1. Recruitment and selection 
      2. Training and development 
      3. Motivation and retention 
    9. Legal & Compliance 
      1. Hospitality law 
      2. Regulations and compliance 
      3. Safety and security protocols 
    10. Technology, Sustainability & International Hospitality 
      1. Technology in hospitality 
      2. Sustainability and eco-tourism 
      3. International hospitality management 
  2. Executive Housekeeper
    1. Introduction
      1. Nature of Becoming an Executive Housekeeper
    2. Housekeeping Maintenance
      1. Professional Cleaning – Rooms
      2. Professional Cleaning – Objects, Areas, and Surfaces
    3. Laundry
      1. Laundry & Linens
      2. Dry Cleaning
      3. Closet Management
    4. Cleaning Products & Tools
      1. Essentials for Cleaning
    5. Organization
      1. Fundamentals
    6. Schedules
      1. Creating Housekeeping Schedules
    7. Entertaining
      1. Tableware
      2. Table Setting & Service
      3. Event Planning Support
    8. Staff Management
      1. Executive Housekeeper Staff Managing Skills

Marta Perrone

Marta Perrone is a graduate of UCLA with a B.A. in Spanish and Linguistics and has over 30 years of experience in the Private Service Industry. She owned and managed a domestic placement agency for 20 of those years while spending the last 10 conducting training seminars, creating training materials and providing personalized in-home manuals and training.

Marta Perrone es una graduada de UCLA con un Bachillerato en Artes en Español y Lingüística y tiene más de 30 años de experiencia en la Industria de Servicios Privados. Ella fue propietaria y administradora de una agencia de colocación doméstica durante 20 de esos años mientras pasaba los últimos 10 conduciendo seminarios de capacitación, creando materiales de capacitación y proporcionando manuales y capacitación personalizados en el hogar.

Thea Roberts

Thea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 12 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Adobe Acrobat Reader.
  • Any word processing application.
  • Software must be installed and fully operational before the course begins.

Other:

  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

Recommended Supplementary Materials:

  • David K. HAYES and Jack D. NINEMEIER (2016) Hotel Operations Management (3rd Edition)
  • Leonardo INGHILLERI & Micah SOLOMON (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
  • Micah SOLOMON (2016)- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
  • Jokima HILLER (2015) - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others
  • Martha Stewart – Housekeeping

According to Indeed, the average salary for a hotel manager is $64,448 per year in the United States.

A hotel manager, also known as a hotelier or lodging manager, is a person who manages the operations of a hotel, motel, resort, or other lodging-related establishment.

A hotel manager is an individual in the hospitality industry who oversees the functions of hotels, motels, and resorts. Indeed notes that they maintain operations and ensure guest satisfaction. In many environments, a hotel manager reviews their facility's budget and revenue to increase profitability. Additionally, these professionals evaluate each department manager's performance and offer constructive feedback for improvement.

No.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive (12) months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

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