Certified Supply Chain Professional + Freight Broker/Agent Training

This all-inclusive online course will provide a complete view of supply chain management and freight broker training. In addition, you will be prepared for the Certified Supply Chain Professional exam and learn the skills needed to be a successful freight broker or agent.

In the Certified Supply Chain Professional (CSCP) course, you will learn how to translate the connection between planning, sourcing, manufacturing, and delivering into an integrated supply chain. By course completion, you will...

12 Months / 220 Course Hrs
Open Enrollment
Offered in partnership with your preferred school

George Mason University

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Certified Supply Chain Professional + Freight Broker/Agent Training

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Course code: GES446

What you will learn

  • Supply chain management and operations
  • Purchasing and supplier management
  • Ethical and sustainable sourcing
  • Inventory and demand forecasting
  • Resource planning systems
  • Process management and Six Sigma in the supply chain
  • Customer relationship management and globalization
  • The basics of freight brokering, and qualifications needed for freight brokers and freight broker agents
  • Transportation law, insurance, and agreements and contracts fundamentals
  • How to set up and run your business, including recordkeeping, determining quotes, and negotiation and marketing techniques

How you will benefit

  • Knowledge to pass the CSCP certification test, including coverage of topics like improving hiring potential, potential increase in salary, increased professional value, and marketability
  • Increase in supply chain management skills and knowledge
  • Increase in customer satisfaction
  • Expanded view of the supply chain industry
  • Insight into the freight broker industry to determine which avenue fits you best and will give you guidance to obtain the highest ratios for success
  • Graduates will be able to participate in a weekly job opportunity event called Resource Day

How the course is taught

  • Self-paced, online course
  • 12 Months to complete
  • Open enrollment, begin anytime
  • 220 course hours
  1. Certified Supply Chain Professional (CSCP)
    1. Introduction to Supply Chain Management
      1. The Origins of Supply Chain
      2. Supply Chain Management Accounting and Finance
      3. Supply Chain Strategy
      4. Supply Chain Planning and Execution
      5. Business Strategy
    2. Purchasing Management
      1. Management Roles
      2. Purchasing, Procurement
      3. Supplier Negotiation
      4. Outsourcing
      5. Purchasing Decisions
    3. Creating and Managing Supplier Relationships
      1. Supplier Relationship Management
      2. Supplier Relationship Development
      3. Establishing Criteria
      4. Distributors
      5. Supplier Contracts
    4. Ethical and Sustainable Sourcing
      1. Sourcing
      2. Sustainability
      3. Benchmarks
      4. Social and Environmental Impacts of Sourcing
      5. Customer Impacts of Ethical and Sustainable Sourcing
    5. Demand Forecasting
      1. Demand Forecasting Concepts and Techniques
      2. The Importance of Forecasting
      3. Demand Planning
      4. Forecasting Methods
      5. Forecasting Models
    6. Purchasing Management
      1. Project Management
      2. Creating and Managing Supplier Relationships
      3. Resource Planning Systems
    7. Inventory Management
      1. Inventory Management
      2. Financial Statements
      3. Inventory and the Flow of Materials
      4. Inventory Tracking Methods
    8. Midterm
    9. Process Management – Lean and Six Sigma
      1. Lean Thinking
      2. Kanban Systems
      3. Quality Management and Quality Control
      4. Six Sigma
      5. Statistical Tools
    10. Domestic U.S. and Global Logistics
      1. Transportation Fundamentals
      2. Internal Supply Chain Management
      3. International Import Export Standards
      4. Modes of Transportation
      5. Corporate Social Responsibility
    11. Customer Relationship Management
      1. Customer Relationship Management
      2. Customer Value
      3. Designing a Successful CRM Program
      4. The Supply Chain Role in Customer Satisfaction
      5. Predicting Customer Behaviors
    12. Global Location Decisions
      1. Global Location Decisions
      2. Direct Shipment Strategies
      3. Intermediate Storage Point Strategies
      4. Distribution Channels
    13. Service Response Logistics
      1. Service Industries
      2. Supply Chain Services and Management
      3. Methods to Improve Service Productivity
      4. Service Location and Layout Strategies
    14. Supply Chain Process Integration
      1. Integration Model
      2. Network Optimization
      3. Overcoming Obstacles
      4. New Product Integration
    15. Performance Measurements
      1. Compliance
      2. Supply Chain Metrics
      3. Measure, Analyze and Improve the Supply Chain
      4. Risks
      5. Balanced Scorecard and SCOR Model
    16. Your Career Roadmap (optional)
      1. Your Skills and Talents
      2. Your Resume
      3. The Cover Letter
      4. Using Email and Social Media
      5. Networking
      6. Acing the Interview
      7. Negotiating Your Salary
      8. After You Land the Job
    17. Final Exam
  2. Freight Broker/Agent Training
    1. The Basics of Freight Brokering
    2. Setting Up Your Business
    3. Setting Goals for Your Business
    4. Setting Up Your Shipper Packet and Your Carrier Packet
    5. Operations and Using Operations Software
    6. Types of Freight and Exploring Niche Markets
    7. Transportation Law
    8. Broker-Carrier Contracts
    9. Broker-Shipper Contracts
    10. Insurance for Carriers and Brokers
    11. Recordkeeping, Accounting, and Financial Management
    12. Determining Your Rate Quotes
    13. Carrier Relations and Solutions for Success
    14. Sales and Profitability
    15. Advanced Marketing
    16. Develop Your Negotiation Skills

Wayne Durr

Wayne Durr is a global supply chain manager with over 30 years of supply chain experience with the US Army, the US Government, Fortune 500 companies and startups. In his tenure as supply chain professional, he has held the titles strategic buyer, senior demand forecaster and ISO 9001 auditor, amongst others. Wayne has Doctorate in Business Administration (DBA) (ABD), an MBA in supply chain and operations and Six Sigma Master Black Belt.

Jan Roach

Jan Roach entered the transportation field and became a partner in a freight brokerage operation in 1995. For over 10 years, she ran a brokerage/freight agency, overseeing sales, marketing, accounting and claims, and day-to-day operations. Roach holds a Bachelor of Science from Baylor University and has provided training for the freight industry since 2001.

Jeff Roach

Jeff Roach has been in the transportation and freight brokerage industry since 1986. He founded operating his own freight brokerage in 1995, after working as the vice president of national accounts for a major truckload carrier with an air freight division. He grew his brokerage into a multimillion-dollar business and began developing freight broker courses in 2001. Roach is a graduate of Abilene Christian University, holding a Bachelor of Science.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.


There are no prerequisites to take this course. However, since this course focuses solely on U.S. domestic freight brokering, it is recommended you are interested in doing business in the United States. You should also have general knowledge of Microsoft Excel before you enroll.

Certification Requirements:

To earn the CSCP designation, you must pass the Certified Supply Chain Professional (CSCP) comprehensive exam.


Hardware Requirements:

  • This course can be taken on either a PC or Mac.

Software Requirements:

  • PC: Windows 8 or later.
  • Mac: macOS 10.10 or later.
  • Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
  • Microsoft Excel (not included in enrollment)
  • Adobe Acrobat Reader.
  • Software must be installed and fully operational before the course begins.


  • Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this program are included in enrollment. The textbook will be shipped to you approximately 7-10 business days after enrollment in the Supply Chain portion of the program:

  • Principles of Supply Chain Management: A Balanced Approach, by Joel D. Wisner, Keah-Choon Tan, and G. Keong Leong

Please note: You will receive a digital book if the physical book is on backorder.

Yes. You will be prepared to take the Certified Supply Chain Professional (CSCP) designation. Exam Eligibility requirements for CSCP: 3 years of related business experience or bachelor's degree or the international equivalent*, or CPIM, CLTD or CSCP, CTL, CFPIM, CIRM, SCOR-P, C.P.M., CSM or CPSM designations.

A freight broker arranges and makes provision for the transportation of shipments, but they don't actually provide the transportation. Instead, they help the shipper and the motor carrier company negotiate on both sides and earn a fee for their work. Freight brokers use their expertise to set up the shipment, negotiate the terms of the transaction, and manage the shipment from its origin to its destination.

The freight broker works within the company to manage the day-to-day tasks required to move goods from place to place. They hire carriers and monitor financial aspects such as invoicing, paying agents, and monitoring credit. The government may require additional fees and paperwork for a brokerage license, but not for becoming a freight agent. 

Freight brokerage companies act as a liaison between a "shipper," or a business with goods to move, and a "carrier," or the business that has the ability to move those goods. They help the shipping industry run efficiently and smoothly.

It does not take long to set up your business as freight broker. The longer time is actually building up your business. As with almost any new startup business, it'll take time to build your client database before your income starts to increase. When you're just starting out, it can take an average of three to six months or longer to establish relationships and start building your client database.

Yes, ed2go courses are completely online. However, keep in mind that not all certifying bodies or industry-specific certifications are recognized internationally. Please review your country's regulations prior to enrolling in courses that prepare for certification.

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

After you register, you will receive 12 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

The course instructor will be available by email to answer any questions and provide feedback on your performance. Occasionally, your course may be supported by a team of industry experts. You will also receive support from the student advising team.

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. To learn more about financial assistance.

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."